Vandergriff Hyundai

Vandergriff Hyundai responded

Thank you for the fantastic review! Your loyalty to our service department for the past 5 years means a lot to us. We strive to provide a transparent and trustworthy experience, and we're thrilled to hear we've consistently met your expectations. Knowing exactly what work needs to be done before any repairs are started is crucial, and we appreciate you acknowledging our team's focus on clear communication. Their knowledge and courtesy are valuable assets, and we're happy they've been able to keep your car running beautifully. We recommend following the service schedule to maintain your car's performance and reliability, so we're glad you're on board with that! Thank you for trusting us with your vehicle's care. Thank you again for choosing Vandergriff Hyundai!

Vandergriff Hyundai responded

Thank you for the fantastic review! We're thrilled to hear your car was taken in on time and serviced professionally and efficiently. It's especially great to hear the service was completed ahead of schedule! We appreciate you mentioning your service advisor's excellent work. At Vandergriff Hyundai, we strive to provide a convenient and timely service experience for our customers. We're glad we met your expectations.

Vandergriff Hyundai responded

Thank you for taking the time to leave a review! We're happy to hear you were impressed with our professional staff and the quality of vehicle maintenance we provided. We understand your comment about the wait time. While we strive to get our customers in and out as quickly as possible, sometimes wait times can be longer due to high demand in our service department. However, we appreciate your understanding that this is often the case in our area. Thank you again for choosing us for your vehicle maintenance needs. We look forward to seeing you again soon!

Vandergriff Hyundai responded

Thank you for taking the time to leave such a detailed and positive review! We're thrilled to hear that Mo and Fabian went the extra mile to ensure a smooth experience for you, even after hours. It's fantastic that Mo was willing to stay late and assist you with dropping off your vehicle. Taking the extra effort to order a Lyft ride home for you demonstrates exceptional customer service. We appreciate you recognizing him! Fabian following up early the next morning with a clear explanation of the maintenance needed shows great communication. Keeping you informed throughout the process is important to us. We're glad Fabian arranged another Lyft ride for you when your vehicle was ready and provided outstanding customer service upon your return. Overall, it sounds like both Mo and Fabian exceeded expectations! At Vandergriff Hyundai, we strive to provide exceptional service before, during, and after your service appointment. They are both great examples of that commitment. Thank you again for choosing Vandergriff Hyundai for your vehicle maintenance needs. We hope you have a wonderful day!

Vandergriff Hyundai responded

Thank you for taking the time to leave a review! We're thrilled to hear that your recent service was fast, professional, and that you were kept informed throughout the process. At Vandergriff Hyundai, we strive to provide efficient service while maintaining the highest quality standards. We also believe in clear communication with our customers, keeping you updated on the progress of your vehicle. We're glad we achieved that for you! Please don't hesitate to reach out to us if you have any questions or need anything in the future.

Vandergriff Hyundai responded

Thank you for the fantastic review! We're thrilled to hear that Victor consistently provides you with a pleasurable service experience. His dedication to ensuring everything is completed correctly before you leave truly sets him apart. We appreciate you recognizing Victor's excellent work! Please let us know if there's anything else we can do for you in the future.

Vandergriff Hyundai responded

We sincerely apologize for the frustrating experience you've had with your recently purchased vehicle and the faulty parts. We understand your disappointment, especially the length of time the needed repair part has been on backorder and the suggestion to continue driving with a potential safety hazard. At Vandergriff Hyundai, we take customer safety and satisfaction very seriously. No customer should be told to drive a vehicle with a known issue, and we apologize if that's the message you received. To ensure a swift resolution and explore all available options, we'd like to connect you directly with Efrain Martinez, our Service Manager. Efrain can be reached at EMartinez02@vtaig.com. Efrain will work diligently to investigate the situation thoroughly and understand the specific parts needed, explore all possible solutions and address the concerns with your air conditioner blower and defroster. We understand the inconvenience this has caused, and Efrain is committed to getting your vehicle repaired as quickly and safely as possible. Please don't hesitate to reach out to Efrain directly. We value your business and hope to regain your trust.

Vandergriff Hyundai responded

Thank you for the outstanding review! We're thrilled to hear that your experience at our dealership was exceptional in every way. It's fantastic to hear that David impressed you with his professionalism, courtesy, and helpfulness. We take pride in having a team dedicated to providing exceptional customer service. We'll be sure to pass on your kind words to him! We appreciate you mentioning our recent dealership upgrades. Constantly improving the customer experience is a priority for us, and we're glad you noticed the positive changes. Thank you for choosing us! We look forward to seeing you again soon.

Vandergriff Hyundai responded

We're delighted to hear you've noticed an improvement in our service after the upgrades! Streamlining the process is exactly what we were hoping to achieve, and your feedback lets us know we're on the right track. Thank you for mentioning Nicolas – we'll be sure to pass along your kind words about his excellent service. We appreciate your business and look forward to serving you again soon!

Vandergriff Hyundai responded

Hi there, Thank you for your review. We are happy to hear that Martin provided you with excellent service. Please visit us again for all of your vehicle needs.