
Vandergriff Hyundai
Arlington, TX
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Great experience. This is my very first car and I cherish this moment. I was happy by Lou Margetis kind and awesome service. He did all that he could and took the extra This is my very first car and I cherish this moment. I was happy by Lou Margetis kind and awesome service. He did all that he could and took the extra step to get me my brand new car! I am pleased to say I will be happy to share my experience with others. Thank you for getting me a great deal and the perfect car for me! More
Great car buying experience I had a great experience at Vandergriff. At other dealerships, I waited over 30 minutes for someone to help, but Jeff came up to help right away. He f I had a great experience at Vandergriff. At other dealerships, I waited over 30 minutes for someone to help, but Jeff came up to help right away. He figured out exactly what I needed and helped me get the deal I needed. I would definitely go back to Vandergriff Hyundai again. More
Great service and an awesome car I have been a loyal Hyundai owner for many years. I have owned over 3 hyundai vehicles. I have purchased 2 genesis vehicles from Vandergriff. The s I have been a loyal Hyundai owner for many years. I have owned over 3 hyundai vehicles. I have purchased 2 genesis vehicles from Vandergriff. The service has always been amazing and I know I'm going to get a great vehicle when I go in. I definitely would recommend this dealership and the Genesis to any driver out there. An amazing company and an awesome car. It's a great combination. More
Our Review This dealership and salesman were honest with everything that we were told. They worked with us and listened to what we wanted and needed to have in o This dealership and salesman were honest with everything that we were told. They worked with us and listened to what we wanted and needed to have in order to make the sale. IN the future we definitely will come back in and see Lou. More
HARD PASS I went in to buy a car here because I saw online they had a special on used sonatas. Love the car, not a fan of this dealership. Granted, I did walk I went in to buy a car here because I saw online they had a special on used sonatas. Love the car, not a fan of this dealership. Granted, I did walk in at 830 when they close at 9, but they did not address my concerns. I told them multiple times I was an out of state buyer and that the car needed to be titled elsewhere. Low and behold, I open my mail 3 weeks later and I have Texas plates. Called in to the dealership to get it corrected, got passed around the phone tree. Finally talked to an internet sales manager, said he would leave notes for my sales associate and financial advisor to follow up with me next day. I inquire about my temporary plates, because I'm trying to get the situation fixed before they expire, but it may not happen. He assures me they can issue a new set of temporary plates to extend the dates. Wait until 6pm the next day, never receive a phone call. Call in to speak to my financial rep again, get sent to voicemail. Call back stating I need to talk to him and its my sales rep who answers the call. I explain i'm looking for my financial rep and he goes oh yeah is this (my name) calling?" which means he had the paper sitting in front of him on his desk and he did not bother to call. He lets me know my financial rep is dealing with a client and he will have him call me back. No biggie. I wait an hour, call back and get told my financial rep has gone home. WHAT. After waiting a full 24 hours and still no resolve? Not acceptable. No communication from dealership. No acknowledgement of issue. I work Customer Service, I know how a client needs to be valued and I definitely was not feeling it here. I get a call back from another manager who states he will leave a note for the finance manager to call me in the AM. Finally get a call back, and manager tells me he can't do anything, the car is already titled in Texas. Ask about getting my temporary plates extended, he states they can't do that, after a different manager says they do! At this point, I'm extremely frustrated. I also told them I needed my father on the title so that I can be under his insurance, they brush it off and assure me that the bank can add his name no problem, they did not need to do now, at the point of sale. WRONG. I have to completely refinance my loan, taking another hit on my credit score. If this dealership had listened to me from the get go there would be no issue. Even if they had told me, that we needed to wrap up the sale the next day to get clarification on how to submit everything, I would have been fine. I felt that they just wanted to make the sale and go home. Fine, I understand, I work retail. But this has been a headache since the get go. I will not buy a car from here again nor will I use the warranty, I will go out of my way to find another Hyundai dealership and will not refer any friends here. The lack of urgency to address client issues is awful. More
GREAT EXPERIENCE OVERALL! Olivia is a very good sales representative. she new everything about the car I was looking for and purchased. she answered mine and my husbands questi Olivia is a very good sales representative. she new everything about the car I was looking for and purchased. she answered mine and my husbands questions with no hesitation and my husband is one tough cookie!. :) great experience overall! More
Hyundai Had a good experience at this dealership. It was very clean and the staff was friendly, patient, attentive, and helpful. I will definitely return for Had a good experience at this dealership. It was very clean and the staff was friendly, patient, attentive, and helpful. I will definitely return for service work. More
Excellent expereince Mr. Lopez was very attentive, really cared about pleasing us and made sure we were satisfied. He got me exactly what I needed in a good amount of time Mr. Lopez was very attentive, really cared about pleasing us and made sure we were satisfied. He got me exactly what I needed in a good amount of time. More
Friendly Service! Was a great experience, once again. We traded in our previous vehicle and got treated like family. Can't say enough of Maletta, who took care of us fo Was a great experience, once again. We traded in our previous vehicle and got treated like family. Can't say enough of Maletta, who took care of us for the second time and as friendly as always. More
Nice experience I had a nice experience at this dealership. My salesman Antonio was pleasant and patient. He even filled up my mom car who referred me to this dealers I had a nice experience at this dealership. My salesman Antonio was pleasant and patient. He even filled up my mom car who referred me to this dealership More