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Vandergriff Hyundai
Arlington, TX
1,890 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 24, 2019
Amazing Customer Service!! World Class and Tina was great!! This dealership has taken care of me about 6 times now over the past several years. Each time they do a great job. There was ONE mishap on an oil ch This dealership has taken care of me about 6 times now over the past several years. Each time they do a great job. There was ONE mishap on an oil change visit, but they made certain to make it right. What great customer service and a great team of folks who really seem to car. I will keep going back! More
by James
Employees Worked With
Tina
October 23, 2019
Customer service Needed a quick turnaround on getting car service. Was taken care of in short order. Excellent service. Would recommend this dealer ship to future cu Needed a quick turnaround on getting car service. Was taken care of in short order. Excellent service. Would recommend this dealer ship to future customers. More
by santafeowner
Employees Worked With
Tina Howard, Jeff Carrington
October 23, 2019
Service mom would approve of I recently had my motor replaced during Hyundai recall. I received excellent care .My service attendant Anthony gave me wonderful customer service. H I recently had my motor replaced during Hyundai recall. I received excellent care .My service attendant Anthony gave me wonderful customer service. He followed up with phone calls, and was patient with me throughout the process. Thank you Vandergriff Hyundai and Anthony. More
by Evolvinglovej
Employees Worked With
Anthony (service advisor)
October 22, 2019
Excellent Customer Service Excellent and friendly people!! They make you feel like family, very welcomed. The salespeople are very tentative and make sure all your questions are Excellent and friendly people!! They make you feel like family, very welcomed. The salespeople are very tentative and make sure all your questions are answered. More
by oluan5950
Employees Worked With
Chantel, Christopher Blanco, Bernardo Aguayo
October 17, 2019
Charging more than MSRP!! Other Hyundai dealers don't!! First let me say used to work for 10 years for a large software company that produces systems for auto dealership management. So I have spent many da First let me say used to work for 10 years for a large software company that produces systems for auto dealership management. So I have spent many days in the dealership world and know how things work. I went to VH last night trying to find and buy the new Hyundai Palisade. This SUV had everything I wanted in a vehicle and I test drove it and liked it even more. I was more than happy to pay the full sticker price. We then sat down to negotiate the deal and at that point I was informed there would be a $3000 markup added by Vandergriff Hyundai due to the fact that this was a new vehicle and in demand. While this is legal and it highly immoral and just plain gouging people because the vehicle is in demand. This is WRONG and many dealers will not do this. NEVER EVER PAY ABOVE MSRP. STAY AWAY FROM VANDERGRIFF HYUNDAI!!! If you want a Palisade contact other Hyundai dealers and just ask them straight up "Do you charge any dealer add ons if I buy a Palisade (or any other car/truck) from you. Also beware of other types of add ons like destination fees, striping/etching fees, life insurance fees, prep fees. These are all bs added by dealers to pad their bottom line. Check out You Tube there are many videos out there that show you how to avoid dealer scams and rip offs and help you be well informed when you walk into the dealership. I especially recommend Chevy Dude. More
by MikeA747
Employees Worked With
Don't know
October 14, 2019
Smooth easy process! Easy to work with! Straightforward and to the point! Best experience I’ve ever had! Tracy got me in and out in no time! His manager was very helpful a Easy to work with! Straightforward and to the point! Best experience I’ve ever had! Tracy got me in and out in no time! His manager was very helpful as well! More
by Will b
Employees Worked With
Tracy Wells
October 14, 2019
Great team wirk! Kieth Samuels is a great service advisor. Great professionals at this dealer! Always ready to assist you in vehicle maintenance. Ask for Kieth Samuels and he will take excellent care of your Great professionals at this dealer! Always ready to assist you in vehicle maintenance. Ask for Kieth Samuels and he will take excellent care of your vehicle needs. More
by Ariel
Employees Worked With
Keith Samuels
October 13, 2019
Second vehicle I have came to Vandergriff for my last two Hyundai purchases. I have a Hyundai dealership literally five mins from me but I make the 30 min drive to c I have came to Vandergriff for my last two Hyundai purchases. I have a Hyundai dealership literally five mins from me but I make the 30 min drive to continue giving my business to Vandergriff. They always work with me and do whatever they can to get the deal done. All of the staff is nice and courteous. I will continue to buy any future vehicles through them as well. More
by Morelands
Employees Worked With
David Delago, Bernardo Aguayo, Hector Garnica
October 11, 2019
We bought a car back in June and they said it came with Kahu. I never received my code for the app. I have called, messaged and gone up there to get it. Hector asked me to call him if I did not receive it, Kahu. I never received my code for the app. I have called, messaged and gone up there to get it. Hector asked me to call him if I did not receive it, so I did. That was a week ago and I have still yet to hear back from him or receive my code i feel like I should get a refund because I never received the product I HAD to pay for. This is my second car to buy from here, but I don’t know if I will be purchasing again. I am very disappointed in the customer service. I also do not recommend their used cars. That is our fault and I have learned my lesson. We bought our car in the evening and got it home to find 2 chips in the front windshield (they don’t replace it unless it’s undriveable), there is a rattle in the back, and we have already had to replace the battery. The car is a 2018 with 20,000 miles..... More
by Jetram95
Employees Worked With
Hector Garnica
October 11, 2019
Service was quick and painless. Absolutely love the text message with the link that gives me the results of the vehicle check-in inspection & runs me through the needed options with the choice to accept or message with the link that gives me the results of the vehicle check-in inspection & runs me through the needed options with the choice to accept or decline the recommended service. The waiting area bar with the plugs and high chairs was awesome for getting work done while I was waiting. Maybe highlight the hot beverages better; the cold brew tastes funky. The text message letting me know the car is ready is perfect. Super efficient automated system. On a separate visit for my sister's car, Mike Highlen was quick to resolve an issue that came up. He personally ensured the car was fixed and communicated with me often with updates. Great service. More
by Mc
Employees Worked With
Mike Highlen
