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Vandergriff Hyundai
Arlington, TX
1,878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,878 reviews
August 17, 2019
Terrible communication and customer service Although I am extremely happy with my car, the level of service I recieved from Vandergriff Hyundai was very poor. My car had a minor issue that need Although I am extremely happy with my car, the level of service I recieved from Vandergriff Hyundai was very poor. My car had a minor issue that needed to be fixed. i realized the USB port didnt work the day after I bought it. I called 2 times and emailed to get it fixed with no response either time. Then I recieved an email from the GM requesting positive feedback on the survey. He asked me to reach out to him if I needed anything. problem was, there was no contact info in the email. when I replied to the email, it was automated and returned to me. I was able to do research online to get his info. Long story short, I have made 5 trips to the dealership and it's been over a week. my car still isnt fixed, I cannot get any ETA on when my it will be fixed and I only receive updates if I reach out first. oh, and they lost my keys somehow. Beware of this dealership. Once the ink dried on the check they do not do anything to provide quality service or drive loyalty. And I also never recieved a link for a survey. I guess when they know they screwed up they remove your email from the database. More
by Chemmeline
Employees Worked With
Ryan Rios, Darius Carter, Michael Mullens
August 16, 2019
Service rep My service rep did everything he could to assist me. He tried very hard to meet my simple requests and was very caring and personable. My service rep did everything he could to assist me. He tried very hard to meet my simple requests and was very caring and personable. More
by Katydid
Employees Worked With
Cory Walker
August 14, 2019
Vandergriff Team The Vandergriff team has always been friendly professional and trustworthy they only do what your car really needs to done! Never any pressure to up The Vandergriff team has always been friendly professional and trustworthy they only do what your car really needs to done! Never any pressure to upsell the services when I take my car in for a check ups I can count on straightforward information on what is needed to keep my car tip top! The. Courtesy bath and inside cleaning is always a plus More
by tommyd5
Employees Worked With
Jonathan Dillon, Keith Samuels, Trevor Albritton, Jeff McGarr, Doug Ogan, Cory Walker, Austin Easterday
August 14, 2019
Great service I just moved to the area and finding Hyundai service is a must for me. Mr. Cory was very nice, explained everything to me and answered any questions I I just moved to the area and finding Hyundai service is a must for me. Mr. Cory was very nice, explained everything to me and answered any questions I had. When I pulled up, everyone was very polite and professional. More
by LMC
Employees Worked With
Cory Walker
August 12, 2019
Did not honor advertised price Very bad experience, the old bait and swich. They advertised a price on the internet. I confirmed the price with internet sales manager by email but w Very bad experience, the old bait and swich. They advertised a price on the internet. I confirmed the price with internet sales manager by email but when I got there it was suddenly $2000 more because of added options that I did not want. Wasted 2 hours of my time. More
by Dgibson0
Employees Worked With
Byron, Jarrod
August 09, 2019
Software Recall This was a simple process. Told it would take a hour, but took only 45 minutes. Lobby was clean and comfortable. Great dealership for service. This was a simple process. Told it would take a hour, but took only 45 minutes. Lobby was clean and comfortable. Great dealership for service. More
by Bubba1148
Employees Worked With
Cody
August 08, 2019
Awesome Service Manager Anibal Aragon is the best he very professional and explains every process in detail. Also the people there are nice and friendly and i Service Manager Anibal Aragon is the best he very professional and explains every process in detail. Also the people there are nice and friendly and informative. More
by Jewels
Employees Worked With
Anibal Aragon
August 04, 2019
Used car purchase Very friendly and helpful staff that made my purchase a great experience. From Jeff to Jesus to Darius I was treated Like a friend. I would definitely Very friendly and helpful staff that made my purchase a great experience. From Jeff to Jesus to Darius I was treated Like a friend. I would definitely purchase another vehicle from here. More
by 40sk8
Employees Worked With
Sales Jesus , Darius Carter, Jeff Carrington
August 03, 2019
Great service! I have purchased 2 cars from Vandergriff Hyundai and have been getting them serviced here for the past 11 years. I appreciate their staff and customer I have purchased 2 cars from Vandergriff Hyundai and have been getting them serviced here for the past 11 years. I appreciate their staff and customer service representatives! More
by FrugalMom
Employees Worked With
Mohammad Awadi, Keith Samuels
July 30, 2019
Customer service-Manny My experience with Vandergriff Hyundai was truly amazing. I have to say that Manny Gaucin made my purchase a lot easier than I expected. He listened My experience with Vandergriff Hyundai was truly amazing. I have to say that Manny Gaucin made my purchase a lot easier than I expected. He listened to my needs and wants and met my expectations beyond more than I could have imagined. He was very knowledgeable and patient with what I was asking. My needs were met in a timely manner and I highly recommend purchasing from Vandergriff. The team as a whole worked well together and delivered, I looked at other Hyundai dealerships around the metroplex and came back to Vandergriff in Arlington. Manny made my whole experience worthwhile and I will return for my next purchase in the future. He is truly an asset to your organization! Kimya Bush More
by KimyaBush
Employees Worked With
Manny Gaucin
