Vanguard Kia of Arlington

One word to sum up my experience at Vanguard Kia- Shady. From my sales associate to the used car manager, everything was difficult and convoluted. No integrity or moral compass to be found. I purchased an From my sales associate to the used car manager, everything was difficult and convoluted. No integrity or moral compass to be found. I purchased an $80k corvette from them (I know, I should have know better) and the experience could not have been worse. After the deal was originally signed and completed, it took them two days to deliver my vehicle. Upon delivery at 9pm, I noticed several scratches that were not on the vehicle when I purchased it. The sales associate assured me everything would be repaired to the original state. After attempting to contact the associate for four days without success, I escalated the situation to the used car manager, Clinton. He apologized for the situation and assured me everything would be handled by him moving forward. After two weeks trying to get my vehicle repaired, they put me in a loaner vehicle and took my vehicle. Prior to doing this, I wanted to ensure nothing would be reported to the carfax to which Clinton replied "you have my word- nothing will go on the carfax." Upon taking delivery of the vehicle, everything looked to be done correctly and I departed the dealership. Nearly one year later, I was looking at trading in said vehicle when I was notified that there was damage reported to the carfax. To my surprise, the date of reported damage was during the time they had my vehicle for repair. Frustrated, I went to vanguard kia to see what had happened and what could be done to remedy the issue. I brought all my documentation and text proof from Clinton. Lo and behold, Clinton no longer was employed by this company. I asked to speak to the new (used) sales manager or GM and I was given a sale associated that was "on the way to being a manager." This conversation was a complete waste of time. The new (used) sales manager decided to grace us with his presence and proceeds to tell me this melodramatic story about how he purchased a vehicle in a boarder town and the owner prior decided to partake in some insurance fraud by claiming an incident after the car had been sold. Completely trying to insinuate that this was clearly the prior owner that did this and not vanguard. What he did not know is the carfax was able to confirm that this report was in-fact from vanguard kia. He told me that their insurance deductibles were $3k and it wouldn't have been from them. Then proceeded to "help me get out of the situation" by upselling me on a new GMC from their sister store. I left the dealership discouraged and angry. Legal representation has been retained. In closing, please do yourself a favor, stay away from this dealership! More

The worst. Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in t Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in to get a driver's side head lamp replaced.The mechanic didn't have one on hand so we went the parts desk only to find out they didn't have one in stocks and they'd have to order one. So I said okay,order one. I also decided to get my key replaced only to find out that they still didn't have that shank in stocks either!! Sorry Vanguard but wer'e not giving you our business!! "And It Makes Me Wonder"-Led Zepplin "Stairway to Heaven". More

They said his name is TJ which I don’t believe so he’s the used car department manager when we first came in to trade my wife’s car we agreed on the price and i told them i bank with my local credit union the used car department manager when we first came in to trade my wife’s car we agreed on the price and i told them i bank with my local credit union and i will be financing with them they said they have a better credit union to bank so a ran my credit with them so after 5 hours and a half at the dealership they tell me the about an interest rate 2% more then what my bank is giving me so i say ok I’ll just stick to my bank they go you either buy with our bank or they wont sell me the car long story short this dealership is trying to rip customers off with interest rate and they waste your time to feel bad leaving after losing your day waiting in there offices stay away not recommended at all More

I have owned many cars much fancier than Kia and dealt with many service advisors in my day! But George in service down at Kia literally treats me like a family member every time i see him or I bother him with many service advisors in my day! But George in service down at Kia literally treats me like a family member every time i see him or I bother him with many calls!! He is always friendly, extremely professional and always ready to satisfy my needs as a customer!! xxxx the only reason I’m still driving a Kia after replacing an engine and all is because of him!! 5 stars for this guy! He’s as good as it gets!! THANK YOU for you service!! Mercedes Williams More

Just a bunch of robbers in the guise of salesmen and finance people..just watch what you are signing up for..they say something and sell you something..no ethics..no values..no customer care..just stay finance people..just watch what you are signing up for..they say something and sell you something..no ethics..no values..no customer care..just stay away.. More

BUYER BEWARE!!! 1st off this is NOT A FAKE REVIEW...this actually happened this past weekend & yesterday. And trust me they are def going to take this down but its go 1st off this is NOT A FAKE REVIEW...this actually happened this past weekend & yesterday. And trust me they are def going to take this down but its gonna come right bck to WARN OTHERS...BUYER BEWARE GO TO OTHER Kia dealers cause this place WILL SCREW UR CREDIT & U STILL WONT GET A CAR. My story. Contacted them because they insisted they could work with my credit...they insisted they could i can not stress this enough...a week b4 i came...yes we can, yes ma'am definitely. I insisted that they be sure B4 i came, well i come in on Friday, 7/19/19 around 2:30 ish & start the process with Faisel Hossain (that should hv been my 1st clue the name because) who pretends to be above board, honest & up front but it's a big front, he's a liar & a cheat not to be trusted...come to find out this is a family run franchised dealership the brother same last name Hossain is the Finance Director & the mama Hossain is some kind of director there also. After being there well over 7 hrs on 7/19/19 they tell me we got a deal done now catch this...HERE ARE THE KEYS just come bck on Monday 7/22/19 to get it detailed & a fillup on gas...now u would think if u r letting the customer drive off in the vehicle...its truly a done deal...so i leave my job early enough to do this missing 3 hrs of work only to be told after i get there "sorry we cant get u financed & hv 2 take the car bck". Excuse me what, i've had the car for a whole weekend...do u hv a ride home", "excuse me what again...the bald headed black guy Mark Jackson whose title in name only is 1 of the supposed business managers walks around like he owns the place, the other salesmen were down low telling me he is a butt hole & i found it to be true. David, 1 of the so called sales mgrs finally comes out looking stupid apologizing now mind u I DROVE OFF IN THE VEHICLE at their insistence that i was approved! Of course, now my credit is really shot to xxxx because they ran it for 2 xxxx days & I STILL DONT HV A CAR...Do not go here! BUYER BEWARE! As i walked around nobody pulled off in anything...a couple with a newborn baby informed they had been there since 1 pm yesterday & was also getting the run around (a clue), the husband was pissed because they took them thru xx as well. This dealership runs a sleazy business & their reviews are fake & xx. Faisel Hossain DO NOT TRUST THIS GUY, u hear his name RUN!!! Josh, a salesman DO NOT TRUST HIM, RUN! he just works there. David, Sales Mgr is a dumb butt & knows nothing!! they attempt to take your money & WILL screw up ur credit & DO NOT DELIVER. BUYER BEWARE. Remember I drove off in the vehicle I didnt hv 2 return 4 the free gas & car wash. Being an honest person being upfront will get u taken advantage of here. Tidbit...they kept asking for my pay stub saying they couldnt find it in my file but whn they xx'd me all of a sudden i got ALL MY PAPERWORK (check stubs etc) BACK funny that. Faisel Hossain & family will be reported to the proper authorities 4 DECEPTIVE TRADE PRACTICES & ima tell everyone DO NOT GO THERE U WILL NOT LEAVE WITH A CAR..TRUST THAT!! They are gonna take this post down & ima put another 1 right bck up. • BUYER BEWARE. They know they did me wrong because I live in Plano Tx, they sent an UBERX to take me from Arlington to Plano & yes I did tell the driver who was flabbergasted & will pass it on word of mouth advertising. Remember the name Faisel Hossain & family (they run this place) John Gollie Internet Sales Mgr (never saw him), David, Sales Mgr, Jeremy Wiggains, General Manager. • They just want the foot traffic no cars are being sold here. • Suffice it say, I travel lots & always rent a KIA SOUL. I WILL NVR RENT nor PURCHASE this vehicle or any KIA again. I NOW HATE KIAS & EVERYTHING THEY REPRESENT BAR NONE. BUYER BEWARE. Now on to reporting these fools to the authorities because these guys are from the middle east & are infiltrating the country doing their style of business. LIARS & CHEATS THE WHOLE LOT. More

Great Experiences! This past Tuesday I purchased my second Kia from your dealership. Chris Vinson is an old friend of mine and he's been my salesman both times. Both exp This past Tuesday I purchased my second Kia from your dealership. Chris Vinson is an old friend of mine and he's been my salesman both times. Both experiences I've had were hassle free. I went from a Soul to a Cadenza (talk about an upgrade!). I was in-and-out of finance in under 10 minutes. Not only am I a Kia fan for life, I am a Patterson customer for life. I highly recommend this dealership even if you don't want a used Kia. they have a nice used inventory of different brands to suit your needs. More

THIEF If I could give zero stars I would. Before I get out of my car I check to make sure certain items are still there before locking my vehicle and walkin If I could give zero stars I would. Before I get out of my car I check to make sure certain items are still there before locking my vehicle and walking away. Everything went great up until it was time to get my car. I went in for a scheduled oil change appointment at 2pm on 7/5. I was told it would take an hour to an hour and a half for them to complete my car. I requested for a ride back to work since I was on my lunch. 4pm comes around and I have not received an update on my vehicle. So I reach out to the advisor Tim Barnes that was working with me. He tells me they ended up having to do a warranty reprogram to my ECM software on my car and then gives me a list of items that also need to be done to my car. I end up getting my car back at 4:45 pm. I get into my vehicle and before driving off I check my center console and my personal item is no longer where it was left at drop off! Now again I went in for an oil change nothing else, there was no reason for anyone to look or get into my center console. I addressed the issue with the service advisor Tim and the first thing he says to me is "well we don't have any theft issues around here" and that the gentleman who worked on my car was already gone for the day, imagine that! Well obviously they do have a theft issue otherwise my personal item wouldn't be missing from my vehicle! He requests that I wait here, while waiting for him to return I go through my vehicle just to make sure they didn't put it somewhere else. He comes back with the Service Department Director Jason Conley, who was very unfriendly and tried to make it seem like I was lying. He and another gentleman start searching through my car even after I told him I had already checked the vehicle, once again making me seem like a liar. The director Jason tells me he will be back. I sit there waiting for at least 20 minutes before I just go inside looking for him (Jason). The director Jason comes around the corner in the office and tells me "we have searched all the techs tools boxes and the detail bay, your item is not here." I tell him it doesn't just get up and walk away or vanish like that. I remind him that I was told the guy who worked on my car is already gone for the day, so what about him? He states that he checked his tool box as well and called him about it then says "he doesn't have it". He also proceeded to tell me that he knows this guy very well and his father is a priest. I don't care who his dad is or how good of a person he is, someone stole this personal items from my car and it needs to be handled accordingly. Then once again he tells me the item is not there and he doesn't know what to tell me, this will be the 3rd time he has tried to make it seem like I was lying. I informed him I would be making police report that this is a very serious matter. I went back to my car made a report and waited for the police to arrive. The investigation is still on going with the police. More

The best! My wife purchased a Kia Optima from here years ago. She was so happy with this dealership! I am self employed and working seven days a week. I we My wife purchased a Kia Optima from here years ago. She was so happy with this dealership! I am self employed and working seven days a week. I went to a local dealer and explained my situation. They were very nice. I told them I wanted their best deal and I did not have time for back and forth. I told them about my wife's purchase from Patterson Kia and would give them a chance again. I called Patterson and spoke with Clinton, he beat the local dealers 2019 with a 2020. Then when Clinton realized that I was buying the new Kia for my Mum, who is 72 years old he told me he would personally deliver the vehicle to her to keep her from driving several hours. I can not say enough about Clinton and Patterson Kia! Thank you Clinton and Patterson, Griff More