Vanguard Kia of Arlington

I always receive great service, Omar has always provided awesome service. I will purchase my next vehicle from Vanguard. awesome service. I will purchase my next vehicle from Vanguard. More

⭐ 1 STAR — Extremely Poor Communication My experience with Vanguard Kia of Arlington was extremely disappointing, and the biggest issue was the complete lack of communication. They had my vehicle for with Vanguard Kia of Arlington was extremely disappointing, and the biggest issue was the complete lack of communication. They had my vehicle for FIVE WEEKS. While the service itself was eventually completed and the battery was supposedly replaced, I was told it had not even been fully charged afterward to properly confirm everything was good to go. What made this experience unacceptable was the communication—or lack thereof. During the first TWO WEEKS, I did not receive a single call with an update. Throughout the entire five weeks, essentially every interaction was initiated by ME. I had to call, text, and continuously follow up just to get information about my own vehicle. Pickup was the final straw, I called **27 TIMES** and received no answer & sent text messages with delayed responses. After having my vehicle for five weeks, I should not have to chase down the service department just to coordinate picking it up or simple updates. To be clear, my complaint isn’t that the service wasn’t completed—it was. My complaint is that the customer service and communication throughout the process were TERRIBLE. Five weeks is a long time to be without your vehicle, and keeping your customer informed should be the bare minimum. A simple phone call, text, or regular status update would have made this an entirely different experience. Instead, I was left feeling ignored and frustrated and had to do all the work to get updates. Unfortunately, the lack of communication made the entire experience a very poor one, and based on my experience, I would not recommend their service department. More

Would not recommend anyone do business here ever. Take your money to any other dealer. Take your money to any other dealer. More

Staff was nice and welcoming. However, they didn’t delivered a product professionally. I received a used car dirty and 1/4 of gasoline after purchased. However, they didn’t delivered a product professionally. I received a used car dirty and 1/4 of gasoline after purchased. More

Service is good I would recommend to friends or family service advisor knows the job well service advisor knows the job well More

I have no issues with Vanguard. Everything went well. The waiting room is nice. I enjoy the coffee while waiting. The only thing I don’t like is they don’t do appointments anymore. Everything went well. The waiting room is nice. I enjoy the coffee while waiting. The only thing I don’t like is they don’t do appointments anymore. You have to sit and wait till it’s your turn, but they’ll try to do the best to get you in there quicker than what they told you. More

Jim in pre owned was amazing. He made sure I was gonna walk out of there with a car and that I was happy. He was friendly and courteous. I appreciate that. Liz Ermish He made sure I was gonna walk out of there with a car and that I was happy. He was friendly and courteous. I appreciate that. Liz Ermish More

I’ve been with Kia since 2018. And the service is great as always. I’ve never wait along time. Great people I’ve purchased 3 cars from them. And the salesman was very informative. And the service is great as always. I’ve never wait along time. Great people I’ve purchased 3 cars from them. And the salesman was very informative. When it’s time for an oil change, they’re always waiting to greet you. More

Great car buying experience. Very helpful and respectful of my time I bought a used car and they had a lot to choose from Very helpful and respectful of my time I bought a used car and they had a lot to choose from More

Mr.Johnthan was so helpful my motor was messed up and it only took them 3 to 5 days to put a new one in and kept calling updating me on everything. only took them 3 to 5 days to put a new one in and kept calling updating me on everything. More