
Vanguard Kia of Arlington
Arlington, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 160 reviews
Service Dept Very very long time on hold just trying to get through to a human being at the Service Dept. They seem way too rushed and perhaps understaffed? The Very very long time on hold just trying to get through to a human being at the Service Dept. They seem way too rushed and perhaps understaffed? The few times I've taken my Kia there for any type of service I have to deal with confusion and time delays. Sad thing for me - this is the closest Kia dealership to me and I have found that the other Kia dealerships seem to have the same issues - long waits and quite a bit of confusion at the Service Dept. More
Sedona rocks! Chris Vinson was an excellent salesman. A wonderful experience. This is our second Kia. We love the way the dealership concentrates on telling you abo Chris Vinson was an excellent salesman. A wonderful experience. This is our second Kia. We love the way the dealership concentrates on telling you about the car and trying to make a difference in the buying experience. More
Extremely frustrating!!! Went into the Dealership today to purchase a 2015 Kia Soul+ armed with copies of internet pricing and a cash down payment of 20%. The internet price Went into the Dealership today to purchase a 2015 Kia Soul+ armed with copies of internet pricing and a cash down payment of 20%. The internet price stated 15289.00 for a 2015 Kia Soul +. After waiting for about an hour the salesperson that I was directed to (Internet staff busy with other client), I was told the price of this vehicle was 20,000. This is absolute xxxxxxxxx (pardon my french) and I told them as much. This is absolutely FALSE ADVERTISING at its best. Isn't there a law against this? I worked retail for 15+ years and I know for a fact, if something is advertised for a certain price...that price has to be given. I will be following up on this. We currently have 2 Kia Souls and wish to purchase 2 more for our company. Not from Patterson Kia of Arlington. More
Horrible customer service I bought a car from this dealership. Little did I know they sold me a car with my cluster broken. It's something u wouldn't know is till u have to fil I bought a car from this dealership. Little did I know they sold me a car with my cluster broken. It's something u wouldn't know is till u have to fill up ur gas. I went back to them not even 2 weeks later to tell them about thto problem and they refuse to help. They refuse to pay for it because they claim they gave it to me not broken. That's not something I can break. They won't help you with anything once u pay them. All thEy care about is the money. And the manager Edwin Perez is the worst manger anyone can have and a customer to speak with. He will laugh at your face with Pitty also the general manger of course has the manager back with no regrets. DO NOT BUY FROM THEM THEY SEEM NICE BUT AS SOON AS SOMETHING GOES WRONG WITH UR CAR OR THEY WONT TELL U SOMETHING IS WRONG WHEN YOU PURCHASE THE CAR THEY WILL REFUSE TO HELP. This dealership needs to shut down. JUST A HORRIBLE PLACE in general. Do not trust to work with them AT ALL. More
Excellent sales team This is an excellent dealership to go to. I have far from perfect credit and they were still able to get me into a brand new Kia Sorento, for LESS tha This is an excellent dealership to go to. I have far from perfect credit and they were still able to get me into a brand new Kia Sorento, for LESS than what other dealerships could get me into for a used one. The sales team are very friendly and knowledgable about their products. Even the General Manager came out and personally shook my hand and greeted me. They offered me a fair trade in price for old vehicle. I have no complaints about this Dealership. I have been to plenty other places and been jacked around over and over again, you do not get that at all at Patterson Kia. More
People oriented dealership selling a fine product After reviewing and comparing the Kia Sorento to other brands/models I contacted Patterson Kia and told them what I was looking for. After getting thr After reviewing and comparing the Kia Sorento to other brands/models I contacted Patterson Kia and told them what I was looking for. After getting through a few minor "let's get acquainted" problems I drove to the dealership and talked to the internet manager Brent Weddle who then introduced me to one of the sales associates Preston Jenkins. We had already decided on a particular car/color and Preston and I headed out for a test drive. I hadn't bought a new car in a while so I was a bit overwhelmed with all the electronic features that came with the car. Even the base models are loaded with lots of electronic features that most of the younger generation will appreciate. Looks like I'll be spending some time with the owner's manual! This car has lots of "standard" features including a 2.4 liter engine that develops 190 horse power. Very few other brands could come close to an engine with that much HP as standard equipment. The car has what seems like a very nice stereo and I was quite pleased to see that it came with a 3 month paid subscription to Sirius XM which I will definitely keep. I would have appreciated an adjustable lumbar support for the driver but that's about the only thing I could find to "nit pick" about. I've owned 9 Toyotas so stepping outside that Brand was a big step for me. However, the quality of the Sorento and it's many standard features for the price was too hard to pass up. I felt like I got a very good price for the car and would certainly recommend this dealership for anyone looking to buy a new Kia. More
why did I go back? ...just stupid I guess. Called service department to make an appointment for a recall repair. I was given a 10:20 appointment. Showed up at 10:20 a ...just stupid I guess. Called service department to make an appointment for a recall repair. I was given a 10:20 appointment. Showed up at 10:20 and was greeted by a service rep who did not even ask my name. He told me it would take at hour, 90 minutes max. At noon, my car was still lined up at the service bay door. It had not even entered the service bay. Told the service rep I would not wait any longer because the time required for the repair was 1 hour, according to the recall letter and service rep who initially scheduled the appointment over the phone. So, best case scenario, I would have been done by 2 p.m. I should have known better than to bring it to Patterson for service. I purchased the Soul there and it was absolutely the worst sales experience I've ever had. It took 3 days to purchase the vehicle. Between the sales person having to talk to the sales manager, finance manager, getting a trade in value, running a credit check, bonding, and waiting for the car to be prepped, it took 3 visits. There more negative sales info, much more. But, needless to say, I cannot recommend this dealership for sales or service. More
Amazing, AMAZING service! My family and I came to Patterson Kia last week in search of a new car. We were greeted by Brock Schmidt (Sorry if misspelled) and he walked us throug My family and I came to Patterson Kia last week in search of a new car. We were greeted by Brock Schmidt (Sorry if misspelled) and he walked us through the cars in our price range. He then proceeded to help us finalize our purchase. He is truly a great asset to your company! I did not get a lot of the other employees named, but every single person helped to make my experience the best. Thanks to everyone at Patterson Kia!!! More
Find another dealer. My 2014 Soul was totaled in an accident and I wanted to replace it with another Soul. I came to Patterson after emailing with a very friendly, very he My 2014 Soul was totaled in an accident and I wanted to replace it with another Soul. I came to Patterson after emailing with a very friendly, very helpful guy named Brent. I came to the dealership ready to sign on the new Soul that I had picked out. Once I arrived is where my troubles began. It was a nightmare trying to get a car. I wanted to leave and go to another dealership on another day but finally managed to get everything worked out late in the afternoon. Once everything was done, I got my car but it hasn't been cleaned (there was someone else's muddy footprints in my brand new car) and had barely a half a tank of gas. Really? I can't even get a full tank of gas? I think they made the negotiations so difficult and take so long that I would just give up and go home with the car, which is exactly what happened. More
We had a wonderful experience with Preston Jenkins! We had a really wonderful experience at Patterson Kia. Preston Jenkins sold us our car, and he asked us what our "must-haves' were, and he figured out We had a really wonderful experience at Patterson Kia. Preston Jenkins sold us our car, and he asked us what our "must-haves' were, and he figured out the best car to fit those needs! More