Vanguard Kia of Arlington

why did I go back? ...just stupid I guess. Called service department to make an appointment for a recall repair. I was given a 10:20 appointment. Showed up at 10:20 a ...just stupid I guess. Called service department to make an appointment for a recall repair. I was given a 10:20 appointment. Showed up at 10:20 and was greeted by a service rep who did not even ask my name. He told me it would take at hour, 90 minutes max. At noon, my car was still lined up at the service bay door. It had not even entered the service bay. Told the service rep I would not wait any longer because the time required for the repair was 1 hour, according to the recall letter and service rep who initially scheduled the appointment over the phone. So, best case scenario, I would have been done by 2 p.m. I should have known better than to bring it to Patterson for service. I purchased the Soul there and it was absolutely the worst sales experience I've ever had. It took 3 days to purchase the vehicle. Between the sales person having to talk to the sales manager, finance manager, getting a trade in value, running a credit check, bonding, and waiting for the car to be prepped, it took 3 visits. There more negative sales info, much more. But, needless to say, I cannot recommend this dealership for sales or service. More

Find another dealer. My 2014 Soul was totaled in an accident and I wanted to replace it with another Soul. I came to Patterson after emailing with a very friendly, very he My 2014 Soul was totaled in an accident and I wanted to replace it with another Soul. I came to Patterson after emailing with a very friendly, very helpful guy named Brent. I came to the dealership ready to sign on the new Soul that I had picked out. Once I arrived is where my troubles began. It was a nightmare trying to get a car. I wanted to leave and go to another dealership on another day but finally managed to get everything worked out late in the afternoon. Once everything was done, I got my car but it hasn't been cleaned (there was someone else's muddy footprints in my brand new car) and had barely a half a tank of gas. Really? I can't even get a full tank of gas? I think they made the negotiations so difficult and take so long that I would just give up and go home with the car, which is exactly what happened. More

We had a wonderful experience with Preston Jenkins! We had a really wonderful experience at Patterson Kia. Preston Jenkins sold us our car, and he asked us what our "must-haves' were, and he figured out We had a really wonderful experience at Patterson Kia. Preston Jenkins sold us our car, and he asked us what our "must-haves' were, and he figured out the best car to fit those needs! More

Patterson Kia of Arlington Does Not Honor Kia Warranty! I brought my Kia Forte Koup to Patterson last October, under warranty, because the passenger window would not go up. Patterson replaced the motor, but I brought my Kia Forte Koup to Patterson last October, under warranty, because the passenger window would not go up. Patterson replaced the motor, but later that day the same problem, so Patterson locked the window up and ordered the part. I'm in retail, so there is no time for me to do anything during the holidays. Now it's February and I'm trying to get this addressed and Patterson tells me that they will have to order the part again, but now the repair will cost me $300+, I told Patterson "no, this is a warranty repair", Patterson told me "we'll call you back". Come March, I've heard nothing, contact Patterson, same exchange, still no call back. Called Patterson a few more times with the same result, and finally got too frustrated with the runaround. Patterson never even repaired the damage done to my door when the panel was removed, and I've had a non function window for 8 months. We've all heard stories of shady mechanics, Patterson Kia of Arlington is the epitome of a Shady Mechanic! More

Great service!! Thanks James F. As a woman we hate to purchase a vehicle alone. Right from the start James was kind; he smiled and assured me that he would take good care of me and g As a woman we hate to purchase a vehicle alone. Right from the start James was kind; he smiled and assured me that he would take good care of me and get me what I wanted. Although I doubted him; he came through kept his word and made it happen; I LOVE my 2015 Kia!! I referred a friend a few weeks later she purchased a car as well. Thanks Patterson Kia !! THANKS JAMES FULSOM!! More

Chris Vinson-Truly amazing person! Being from Waco, we found our "had to have" car on the internet inventory page, called Chris Vinson, did every detail(even trade in value of our car) Being from Waco, we found our "had to have" car on the internet inventory page, called Chris Vinson, did every detail(even trade in value of our car) over the phone! Chris returned all our calls within minutes(literally)!! Had all paperwork and even the car ready when we arrived! He was very attentive to us through every step and minute we spent there! It is amazing how you can spend a whole week in your own city and accomplish nothing with our own dealerships but make a single call on the phone to another city and get all your needs met within minutes!! Mr. Vinson had a cheerful smile through the whole visit, was honest from beginning to end, gave details on everything and even offered advice. He was a true blessing to our family and we will remember him for our next car purchase:) More

Awesome Customer Service, Thanks James Great experience, James Fulsom had to be the friendliest, sales person I've encountered , in my car search, he is knowledgeable about the vehicles, he Great experience, James Fulsom had to be the friendliest, sales person I've encountered , in my car search, he is knowledgeable about the vehicles, he answered all my questions promptly, and put my mind at ease. The dealership is welcoming, and they have a great selection of vehicles. I will definitely return. More

Bought two cars Each time I've gone to this dealership I'm always greeted with a smiling face and a helpful attitude. I've bought two cars from Kia Patterson. I felt Each time I've gone to this dealership I'm always greeted with a smiling face and a helpful attitude. I've bought two cars from Kia Patterson. I felt comfortable in the environment with the abundant information given to make my decision in a major purchase. More

Chris Vinson Chris was wonderful from beginning to end. He helped me pick out the perfect car, right down to all the amenities, and color, at a great price! I wo Chris was wonderful from beginning to end. He helped me pick out the perfect car, right down to all the amenities, and color, at a great price! I would highly recommend this dealership to anyone, and the car has been of great quality, plus, you can't beat their new car warranty. More