Vanguard Kia of Arlington

I used their website to "check availability" of one of the models I was interested in on a Sunday night. I never received a response and finally had to call the dealership around noon the next day one of the models I was interested in on a Sunday night. I never received a response and finally had to call the dealership around noon the next day to see if the model was available. I scheduled a test drive of the vehicle with Steve Potter and noticed immediately the high pressure sales tactics -- we need to make a sale today, blah, blah, blah, we'll bend over backward for your business. Arriving at the dealership, I was greeted by Jared Vinson who would act as my salesman to begin working the deal and handling the test drive. I was looking at a used car they had on their lot priced about $1,000 below their competitors. This should have been a warning flag. There was nothing mechanically wrong with the vehicle, but it was obvious that it has been run over a couple of curbs at some point during it's lifetime as there was noticeable scuffing and scratching on both of the front wheel covers. Also, inspecting the car revealed there was no owners manual, no floor mats, the jack was left loose in the back of the vehicle (which was very noticeable during turns on the test drive) and the vehicle remote appeared to be missing. I was still interested in the car, but noting these issues I figured I would have some really good bargaining power. After all, they need a sale today, right? The salesman sat down with the all too familiar 4-square and put down the price of the vehicle in the top left (minus TTL, of course, keep those costs hidden until the end), the value of my trade in the top right and then proceeded to ask me my desired monthly payment. The initial numbers returned at just over $10 above my payment. My first question was would they take $1,500 off the price of the vehicle due to the damage observed to the front wheels and the missing items (or a savings of about $40 per month). The immediate answer from Jared was, "They might take $100 or $200 off, but it's really rare. This is the internet price and we don't go back and forth over the posted price." I should have walked out right then -- I have never paid the "full" price of a vehicle listed on a website. I just purchased another vehicle from another dealer for $3000 under the "Internet Price". So my next turn was to get them to offer more for my trade -- this is when Jared returned with Steve Potter who said they are already loosing money on the valuation of my trade -- my thought, why did you offer so much in the first place? I know better. The KBB wholesale price was a full $1,000 over their offer price and a quick search over the internet shows that many dealers were selling my exact model for at least $2,500 over their offer. After sitting there for around 2 hours, I walked out of the dealership over $10 a month -- just $500 difference in the vehicle. I know if they had really been interested in my business they would have worked on that difference. I have no plans to return. The funny thing is, I have run their numbers MULTIPLE times on MULTIPLE loan calculators and never noticed the $10 difference they were posting, so who knows what hidden fees they weren't telling me about! More

Had a great experience both times dealing with Cedric Blackburn. We purchased a optima from Patterson 3 months ago. No haggle, hidden charges, or surprises durning finance. Process was so easy I went bac Blackburn. We purchased a optima from Patterson 3 months ago. No haggle, hidden charges, or surprises durning finance. Process was so easy I went back last week and purchased a new forte koupe. Same results as first time. I would recommend this dealership to everyone. Also like the fact they have a monthly meeting with everyone who purchases a vehicle from them. It's very informative, keeps you up to date on changes and things that will be coming in the future. More

On a scale of 1 thru 10 with 10 being best your salesman, staff , service (EVERYONE I CAME IN CONTACT WITH) Were A 20 I have to say I was AMAZED AT THE PROFFESIONAL get it done low hastle atmos salesman, staff , service (EVERYONE I CAME IN CONTACT WITH) Were A 20 I have to say I was AMAZED AT THE PROFFESIONAL get it done low hastle atmosphere. You should be very proud of the TEAM you have been able assemble there. , job well done I HIGHLY RECOMMEND THIS DEALERSHIP TO ONE & ALL ! Çharlie Henson More

Had a very incredible car buying experience at Patterson KIA, from the moment I walked into this dealership it was straight forward with no cheesy car selling tactics, the whole NON commissioned approach wa KIA, from the moment I walked into this dealership it was straight forward with no cheesy car selling tactics, the whole NON commissioned approach was a plus. They helped me save money from rebates I didnt know existed and after I went to Finance department my payment was lower with a better rate!!! Thank you once again Patterson KIA, you have a customer for life! More

A couple months ago I was in the market to replace my totaled Corolla with an Avalon. Patterson Kia listed an Avalon on their website and was in my price range. I scheduled a test drive but ended up show totaled Corolla with an Avalon. Patterson Kia listed an Avalon on their website and was in my price range. I scheduled a test drive but ended up showing up to the dealership 2 days prior. Mainly because Avalons in the area do not sit around the lots much. They are hot sellers. Before we met I explained to Tom regarding a situation that happened years ago which left me leery on bumper damage and other hidden damages. He knew exactly how I felt with cosmetic evidence showing that there has been some sort of trauma to the vehicle regardless of severity. I drove to the lot and spoke with Tom. When we met he had one of his guys go get the vehicle in the lot and drive it up to the building for us. That was nice that we did not have to walk across the hot lot searching for a car. But when he immediately pulled up I could tell that both bumpers had damage to them. Not knowing what other damage was behind the bumpers i quickly declined to test drive the vehicle. Both Tom and the other guy looked at me like I was the dumbest person ever for wasting their time. That upset me and my attitude changed immediately to react to their unwelcome hospitality. I knew they had a Camry on the lot and I just wanted to see it for comparison to the Avalon. Not to buy but to see the comparison. We walked over and Tom gave me the typical sales pitch, "This car is much better for you." How does Tom know what vehicle is better for me? I asked him, "How so?" Tom replies, "Because this was our service advisor's mother's old car." I asked him in return, "Can your service advisor's mom explain the damage to the bumper on the Camry?" Tom quickly replied, "Yes, but she is not here right now." Both sales guys continued to look at me like I just ruined their entire day. During the encounter Tom even walked around the Camry looking at other cars and he said that out of the 7 cars he just looked at, 7 of them have bumper damage. To find a car without bumper damage was almost impossible these days. Who exactly does this Tom guy think he is? That just proves that their inventory is poor and they don't fix issues before they list the vehicles for sale. I thanked him for his time and walked away. No sale for you. I could feel their stares burning holes in the back of our heads as we walked away. Not a good feeling when a customer walks away frustrated and unhappy with the remarks of the sales staff. I would like to add that I found the same exact model of Avalon at Toyota of Plano, which was cheaper than Tom's listing, less miles, 100% delaer maintained, 1 car owner, non-smoker, and had 0 damage to the vehicle. Test drove it the very next day and drove away with my Avalon after paying about 70% cash and financing the rest. The entire process took about 1 hour of my time once at the lot. In and out, deal was done. Patterson Kia you missed out. More

The actual sale process was excellent! They actually act like they will take care of anything you need. But beware! Once you sign the papers and drive off the lot, the service quality drops dramatically!! like they will take care of anything you need. But beware! Once you sign the papers and drive off the lot, the service quality drops dramatically!!! Getting anything out of anyone is like pulling teeth. Overall, it's not worth it. A good car dealership would back up their customer service claims. Patterson Kia is not a good dealership. More

WOW! I went in to look at a new car with no credit, not WOW! I went in to look at a new car with no credit, not bad credit, no credit. I knew I was going to pay out the Whazoo and I was ready for it. The WOW! I went in to look at a new car with no credit, not bad credit, no credit. I knew I was going to pay out the Whazoo and I was ready for it. They took me under their arm and gave me numbers that blew my mind! I got the car I wanted (it had to be delivered from a different location)at less than I had expected to pay! These Guys are awesome! More

Visit was great until the finance department. They keep changing what they want from me. I had don tell me multiple times im rude and patrick his manager told me to move past it. changing what they want from me. I had don tell me multiple times im rude and patrick his manager told me to move past it. More

I recently purchased a Soul from Sam Hawkins. I live in Connecticut and found out through Kia Customer Affairs that they were to receive a 2012 Kia Soul ! that had all the options I was looking for but cou Connecticut and found out through Kia Customer Affairs that they were to receive a 2012 Kia Soul ! that had all the options I was looking for but could not find on the east coast. Everything I did with Sam was online or by phone. I took a chance and purchased this vehicle sight un-seen. Every detail was completed by Sam or the finance dept in a timely manner. Sam keep me up to date on every detail and was very professional in every aspect.From the first time I talked to Sam to the day my transporter picked up my Soul was a pleasant experience. Thanks everyone at Patterson Kia!!! More

I went to this dealership first when looking to buy my new KIA Optima. They did not have a new KIA on the lot that met all of my wants, but the GM was driving one that was my color and had all of my feat new KIA Optima. They did not have a new KIA on the lot that met all of my wants, but the GM was driving one that was my color and had all of my features. The dealership had added tinted windows and a spoiler. I made the comment that I did not ask for the tint or the spoiler, and asked what kind of deal they would make for the "used" car. The price that was quoted to me was 28,000 plus TTL. The GM represented to me that this was a deal and that I was not being charged for the extras the dealership decided to put on the car. When I went to get financing through my bank they would not finance me for the price of the car saying it was not worth that much. Through a subsequent conversation with another dealer and giving them the VIN number of the car, I was informed that this dealership was not only charging me full price for the car, but also charging me for the extras. A call to the GM netted me a man who called me a liar saying he never said he was not charging me the extras. I agreed that he never specifically said that but that he represented in the conversation that I was getting a deal on this car and not being charged for the extra's. Watch out for this place, they will take you if they feel they can. I would not recommend this place to anyone, but if you do go please be informed of what you want and what the car is worth. More