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Vanguard Kia of Arlington
Arlington, TX
161 Reviews
Although a new entity, Vanguard Automotive Group; at it's core, is owned by a 4th generation Texas car dealer family. This family's roots go back to Odessa Texas where the first Chevrolet dealership opened in 1953.
We at Vanguard are still family owned, operated and strive to maintain consistent family values every day with every customer.
At Vanguard, it is and always will be our goal to deliver not just a new or pre-owned car but a memorable car buying experience unlike any other car dealer anywhere.
At Vanguard we feel like our customers are an extension of our own family and deserving of the most respect.
We appreciate each customer that gives us an opportunity to help them find the best car for their needs. Striving to build lifelong relationships with each individual is our goal here at Vanguard. As a family owned company we are upfront, honest and transparent during every transaction. If we make a mistake, we own it and do our best to correct it quickly and efficiently.
Our promise to you is, once you experience the Vanguard way of car buying, you will never want to shop anywhere else. Guaranteed!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 161 reviews
September 27, 2011
I went to this dealership first when looking to buy my new KIA Optima. They did not have a new KIA on the lot that met all of my wants, but the GM was driving one that was my color and had all of my feat new KIA Optima. They did not have a new KIA on the lot that met all of my wants, but the GM was driving one that was my color and had all of my features. The dealership had added tinted windows and a spoiler. I made the comment that I did not ask for the tint or the spoiler, and asked what kind of deal they would make for the "used" car. The price that was quoted to me was 28,000 plus TTL. The GM represented to me that this was a deal and that I was not being charged for the extras the dealership decided to put on the car. When I went to get financing through my bank they would not finance me for the price of the car saying it was not worth that much. Through a subsequent conversation with another dealer and giving them the VIN number of the car, I was informed that this dealership was not only charging me full price for the car, but also charging me for the extras. A call to the GM netted me a man who called me a liar saying he never said he was not charging me the extras. I agreed that he never specifically said that but that he represented in the conversation that I was getting a deal on this car and not being charged for the extra's. Watch out for this place, they will take you if they feel they can. I would not recommend this place to anyone, but if you do go please be informed of what you want and what the car is worth. More
by kathiowens
Employees Worked With
The GM - can't remember his name
