Vanguard Kia of Arlington

The actual sale process was excellent! They actually act like they will take care of anything you need. But beware! Once you sign the papers and drive off the lot, the service quality drops dramatically!! like they will take care of anything you need. But beware! Once you sign the papers and drive off the lot, the service quality drops dramatically!!! Getting anything out of anyone is like pulling teeth. Overall, it's not worth it. A good car dealership would back up their customer service claims. Patterson Kia is not a good dealership. More

WOW! I went in to look at a new car with no credit, not WOW! I went in to look at a new car with no credit, not bad credit, no credit. I knew I was going to pay out the Whazoo and I was ready for it. The WOW! I went in to look at a new car with no credit, not bad credit, no credit. I knew I was going to pay out the Whazoo and I was ready for it. They took me under their arm and gave me numbers that blew my mind! I got the car I wanted (it had to be delivered from a different location)at less than I had expected to pay! These Guys are awesome! More

Visit was great until the finance department. They keep changing what they want from me. I had don tell me multiple times im rude and patrick his manager told me to move past it. changing what they want from me. I had don tell me multiple times im rude and patrick his manager told me to move past it. More

I recently purchased a Soul from Sam Hawkins. I live in Connecticut and found out through Kia Customer Affairs that they were to receive a 2012 Kia Soul ! that had all the options I was looking for but cou Connecticut and found out through Kia Customer Affairs that they were to receive a 2012 Kia Soul ! that had all the options I was looking for but could not find on the east coast. Everything I did with Sam was online or by phone. I took a chance and purchased this vehicle sight un-seen. Every detail was completed by Sam or the finance dept in a timely manner. Sam keep me up to date on every detail and was very professional in every aspect.From the first time I talked to Sam to the day my transporter picked up my Soul was a pleasant experience. Thanks everyone at Patterson Kia!!! More

I went to this dealership first when looking to buy my new KIA Optima. They did not have a new KIA on the lot that met all of my wants, but the GM was driving one that was my color and had all of my feat new KIA Optima. They did not have a new KIA on the lot that met all of my wants, but the GM was driving one that was my color and had all of my features. The dealership had added tinted windows and a spoiler. I made the comment that I did not ask for the tint or the spoiler, and asked what kind of deal they would make for the "used" car. The price that was quoted to me was 28,000 plus TTL. The GM represented to me that this was a deal and that I was not being charged for the extras the dealership decided to put on the car. When I went to get financing through my bank they would not finance me for the price of the car saying it was not worth that much. Through a subsequent conversation with another dealer and giving them the VIN number of the car, I was informed that this dealership was not only charging me full price for the car, but also charging me for the extras. A call to the GM netted me a man who called me a liar saying he never said he was not charging me the extras. I agreed that he never specifically said that but that he represented in the conversation that I was getting a deal on this car and not being charged for the extra's. Watch out for this place, they will take you if they feel they can. I would not recommend this place to anyone, but if you do go please be informed of what you want and what the car is worth. More