Vanguard Kia of Arlington

Beware of bait and switch! Went to buy a new Sorento (internet Mgrs. Special) at a very good price. Wasted over 2 hours just to find out the suv 1) was being looked at, 2) l Went to buy a new Sorento (internet Mgrs. Special) at a very good price. Wasted over 2 hours just to find out the suv 1) was being looked at, 2) later was being driven (road test?), and then 3) was not on the lot. The suv was being used as the company loan car! Took 3 requests to get our car key back in order to leave. Never again! P.S. Went to Moritz Kia Hurst, TX., got a very good deal on the exact vehicle we wanted to buy! More

3rd car...still great service We have purchased 3 cars from Patterson and each time we have had a great experience. The team was great and they worked with us on the pricing and fi We have purchased 3 cars from Patterson and each time we have had a great experience. The team was great and they worked with us on the pricing and financing to get the best deal. Would definitely recommend...have recommended to my family and friends and so far 3 of my family members have also purchased from Patterson Kia...will go back when it's time for a new car! More

never returns phone calls I went in to trade my Forte for a sorento. Only to sit there for 5 hours before we are told that they can't access my credit report. I Did what I was I went in to trade my Forte for a sorento. Only to sit there for 5 hours before we are told that they can't access my credit report. I Did what I was asked to do on my end but when I would call with an update Dub would not return my call. I loved the whole kia line but I am now reconsidering that and going with another option for a car. More

How Patterson Automotive Does Business- One Man's Experience How Patterson Automotive Does Business -- One Man's Experience by Andrew Chalk I just had the most remarkable car buying experience at Patterson How Patterson Automotive Does Business -- One Man's Experience by Andrew Chalk I just had the most remarkable car buying experience at Patterson Kia in Arlington, Texas. I have visited all kinds of dealerships, but this is the first one where the sales manager was downright abusive. It happened like this... The car that I drove 28-miles from work to see came out $976 higher than the price advertised on the Patterson Kia web site. The sales rep. (Boyd Barrow) said that this was due to dealer add-ons that were excluded from the advertised price (heavens knows why, the customer pays it). I pointed out that this fact was not disclosed. He showed me part of his version of the car's online listing where it was disclosed. I showed him the Patterson Kia web site on my phone -- where that disclosure was missing. He fiddled with the phone version of the web site. Not able to find the disclosure, he said that he would check with his manager. After five minutes wait (one of many long waits that I was subjected to at the dealership) I walked over to the manager's office to find out what the delay was (I had been in the dealership over an hour at this point and had a 27-mile journey home). As I approached, he looked up and I said calmly, but matter-of-factly, "your advertising is misleading. Those add-ons are not disclosed". Before he could respond, a character that I had not noticed (or spoken to) sitting in the corner of the office shot up out of his seat, stormed towards me and stared at me (got in-my-face, to use the idiom). "If you had bothered to read the web site you would have seen that that was fully disclosed". I got over the surprise and concern that he was about to hit me and replied calmly. No it's not, I said, and he (referring to the salesman I had dealt with me who was standing next to me in the office) could not find it either. The manager spoke up. He confirmed what I had said with the words "there's a glitch in the mobile web site". I pointed out to angry-man that he should check his facts before contradicting a customer (maybe he thinks customers aren't worth that effort). Instead of the apology that I expected after my version of the facts had been borne out by his own colleagues, he just became more abusive, shouting "You're not welcome here!" The salesman and his manager were silent, but I could see that they could scarcely conceal their embarrassment. Fine I said, I'm leaving. As I left I made a note of his name, Charles Forbes. He said he was the "sales guy" (which translates, on Patterson's web site, to Sales Director). Just for good measure he added "Try to get me fired?". He was obviously very comfortable that his bosses endorsed his attitude and language. I find it unbelievable that such a belligerent, abusive, ill-mannered and all-around screwed-up human being (who cannot even check his facts and admit when he is wrong) should be given such a prominent, customer-facing sales position. It speaks volumes about the kind of values that pervade the dealership and the Patterson approach to business. His final comment indicates how firmly he thinks they endorse it. The Patterson web site says "experience the Patterson difference". Unless you want to deal with abuse and false and misleading advertising I recommend you don't. Kia buyers have plenty of dealer choices elsewhere. POSTSCRIPT The above text was e-mailed to Harry Patterson for comment. He replied the same day (June 11th), saying: Dear Mr. Chalk, Thanks for bringing these matters to my attention. Joe Johnson, General Manger/Partner will be in contact with you about your experience. Sincerely, Harry Patterson Joe Johnson wrote back a few hours later saying that he was on vacation that week but would be back in the office on Saturday. At that time he would complete his due diligence and be in contact with me. He returned to the office on June 14th. As of June 23rd I have heard nothing. POST POSTSCRIPT A business colleague referred me to the following Google search term: dealer-sells-a-car-but-later-changes-its-mind. More