Vanguard Kia of Arlington

My personal experience at Patterson My husband and I are new buyers so we new that trying to get a car would be difficult or frustrating. We did not expect the mess we have been through My husband and I are new buyers so we new that trying to get a car would be difficult or frustrating. We did not expect the mess we have been through already. First person we speak to is Tom D. online. we get to the dealership and are put with Wynn N. who automatically assumed my husband would be the one to answer all the questions and the one to do most of the talking. Mistake number one. Don't be sexist. We are then promised that they can find us a Kia car within our payment range. This takes a few days. We are finally called and told they have a car for us. I go check it out and happen to be assisted by 2 other people, Edwin and Kenneth. (Edwin seems nice.) Now I have a thing about smacking gum while having a conversation so I politely asked Kenneth to not do so while he was talking with us. He gets mad and proceeds to tell me " you know what I will get you someone you can work with, I don't like you" a little while later he comes back. I am sitting at a desk with my friend and sister. Kenneth then leans down, hands on table, opens his mouth and breaths all over our faces, and then asked if that's better. This pissed me off so much that I ended up with an anxiety attack. Major issue there. I then ask to speak to the head person in charge and I am directed to Dennis Michael who apologizes but doesn't offer any other type of help. I then get a hold of Joe Johnson and once again he apologizes but no further action to help me is taken. I am then told that Kenneth is a GREAT employee... Excuse me but I do not care how good his track record is. He could be the best sales person on the earth. He is no longer a GREAT employee once he pulls a stunt like he did. To sum this up. I dealt with 6 different people, was treated horrible, and to my standards 2 of the men I dealt with are sexist. More

Bait and switch Brought my 72 year old grandmother for a soul! I had negotiated the price (actually the same price that was on cars.com). Salesman was on vacation ev Brought my 72 year old grandmother for a soul! I had negotiated the price (actually the same price that was on cars.com). Salesman was on vacation even after making an appt with me and after an hour and a half they told me the price was last months price and it had increased 2k. Left and went to Moritz where we got the same car same features for the price that Patterson originally quoted me AND posted online. Stay away from this dealership that clearly lies and does bait and switch. More

Ahh.. The Eighties If you are longing for the days of parachute pants, Devo and car dealerships not having to worry about the free exchange of information, you have foun If you are longing for the days of parachute pants, Devo and car dealerships not having to worry about the free exchange of information, you have found the place for you! You might have thought that the days of cars advertised at a price the dealership had no intention of selling them for, a back room meeting every time you ask a question, false promises and inflated prices when you get to financing were gone for good. Well rest easy, they are alive and well at Patterson Kia. I'll admit, I was a little bored when I bought my wife's care across the street at Vandergriff. They simply put the advertised price on a piece of paper, added TTL to it and told me that it could not be beat. They were right! All of that boredom was relieved with my two day experience at Patterson. I have dug out my denim jacket, unpacked my Huey Lewis cassettes and relived car buying as it was 30 years ago. For the full experience, ask for Robert and Brent, I think I get some sort of referral for sending you to them. :-) Thomas More

Bad business Bought a 2007 chevy truck. With in a week we had to add one quart of oil, another week went by and added another quart of oil, then low oil light came Bought a 2007 chevy truck. With in a week we had to add one quart of oil, another week went by and added another quart of oil, then low oil light came on again on the third week. Took truck back to get another and was told they could but I would lose my 7 thousand dollars that I put down. The truck had both head gaskets blown and now they are tearing down the engine to replace the pistons and rings and other things. Would you want to do business we these people who said the vehicle was perfect when sitting on the lot. More

Had a very nice experience with these guys. Got a great deal on a new Kia Rio, which I traded in my 08 Rio for, and the process was seamless. We went back a week later and traded in my wife's 08 Sorento f deal on a new Kia Rio, which I traded in my 08 Rio for, and the process was seamless. We went back a week later and traded in my wife's 08 Sorento for a 2013. We will definitely be back when we are ready to buy again, and use these guys for our service needs, which should be few, and maintenance. Mike is a solid, honest, and nice guy. We worked with Dub and Jeremy both times and they got us fantastic rates on both vehicles. More

Mike was great to work with - very nice and helpful. I forgot my floor mats in my trade-in, and he got me new ones to fit my newer Kia Sorento. The process was smooth, and everyone did whatever they coul forgot my floor mats in my trade-in, and he got me new ones to fit my newer Kia Sorento. The process was smooth, and everyone did whatever they could to make sure I was happy. More

I flew from Los Angeles, CA to see the car based on the conversation with Used car manager Dennis. The truck had lots of problems none of which have been advertised. Few images with low resolution with no conversation with Used car manager Dennis. The truck had lots of problems none of which have been advertised. Few images with low resolution with no advertised price (obviously to get you in and use their techniques) The truck has wrong tires on making a huge humming noise. Seats were cracked. The trick was dirty, lot of rust. They kept saying they will fix it. How you going to fix the rust? I don't recommend buying at least used car. More importantly although most of their sales people I came in contact were very friendly specially Quyen, this place has a terrible used car manager apparently known as Dennis. In short he is arrogant and rude. Don't know why but I believe he kept saying he is too much into the car and can't let it go for less??? If he can't manage inventory, have attitude with customer, he should look for another job. This is not his cup of tea. I think I knew what I wanted, I would have even paid for discounted price he told me ($2500 less than what he was originally asking) but I left because of his attitude. Ended up buying a 2008 Hummer (their was 2007) much cleaner than their with $1000 more from BBC sportmotors. The whole transaction with BBC took less than an hour but they were friendly. Feel really sad for those who have to work with Dennis. I would fire him just to have a nice working environment for my employees and customer. More

I've worked with Patterson Kia for over three years and have referred a ton of friends to them, all of whom are very happy with their purchases (including my MIL!). I purchased a used car from Patterso and have referred a ton of friends to them, all of whom are very happy with their purchases (including my MIL!). I purchased a used car from Patterson Kia in January and we have been thrilled with it as well. The service department is great, the internet department is extremely helpful, and the salespeople can sell both new AND used cars - so no hand-off to someone else in a different building or location if you decide to cross over. The dealership is a little tough to get to - you have to loop around Interstate 20, but it is worth that small hassle. More

I don't know if it was the car we bought or what but it has been in the shop A LOT for a new car. We bought the Kia Sedona. We paid it off recently and now it's back in the shop. Has low mileage for an it has been in the shop A LOT for a new car. We bought the Kia Sedona. We paid it off recently and now it's back in the shop. Has low mileage for an 2008. It has been there for several days and the service department can not give us a time frame as to when we will get our car back. I have called them more than they have called me. I asked if they gave a loaner car seeing as how they have my only family car and I have three children to get to school and a two seat truck but they have yet to get back to me on that. Very frustrated that it is taking so long and no feedback is being given. I would be content if I had a way to drive my family to and from the places we need to be at in a car that could take us all. More

My wife and I brought her Kia in this past weekend for the 75k service. We've been using Patterson Kia for quite some time, since the 15k service. In that time, she has had no issues with her '08 Kia the 75k service. We've been using Patterson Kia for quite some time, since the 15k service. In that time, she has had no issues with her '08 Kia Sportage, til now. Recently, the driver side rear brake started making noise. At her request, I came with her to explain the noise in hopes that it would be investigated during the 75k service. At drop off, I explained to the service rep that the driver side rear break was making noise. That the noise was very erratic and that it was making the sound a drum brake makes when they're sticking. At around 9:20am, the service rep called my wife to inform her the rear brake pads were at 25%, and that most likely it was the wear indicator creating the noise. He also stated that they didn’t know for sure if this was the noise, because the wear indicator is on the back side of the rotor. My wife called me to relay the information, and I told her to pass on the $200 brake service. Immediately, two red flags came up. The first flag being that this type of noise would NOT be that erratic, and the second being that being that wear indicator noise is NOT what I described to the service rep. Later that afternoon, I removed the driver side rear tire, and checked the pads myself. The rear pad had approximately 50 thousandths left before the wear indicator would hit the rotor. Then, while the brake caliper was removed and the parking brake was released, I checked the hub to verify free rotation without resistance. It failed, and all at once everything made sense. It sounded like a drum brake sticking, because it WAS a drum brake sticking! The culprit was the driver side rear parking brake sticking. Also, I verified this against the passenger side rear which spun freely. I also discovered that Patterson Kia had rotated the tires incorrectly. The tires are directional and had been rotated front to back diagonally. There is a severe lack of attention to detail in Patterson Kia's service department, and I advise anyone to proceed with caution with anything other than simple routine maintenance! More