Vanguard Kia of Arlington

I was able to get approved thankfully. They were honest, fair, and upfront about everything. They were honest, fair, and upfront about everything. More

The experience was good, Alex helped our family buy a new Kia. The custom service was great and I’d love to work with him again! Kia. The custom service was great and I’d love to work with him again! More

Great service from the start to the finish Benn in sales and James with the final paperwork! DREAM TEAM and James with the final paperwork! DREAM TEAM More

Benn was able to get me approved on the vehicle I was looking for. I recommend! looking for. I recommend! More

One word to sum up my experience at Vanguard Kia- Shady. From my sales associate to the used car manager, everything was difficult and convoluted. No integrity or moral compass to be found. I purchased an From my sales associate to the used car manager, everything was difficult and convoluted. No integrity or moral compass to be found. I purchased an $80k corvette from them (I know, I should have know better) and the experience could not have been worse. After the deal was originally signed and completed, it took them two days to deliver my vehicle. Upon delivery at 9pm, I noticed several scratches that were not on the vehicle when I purchased it. The sales associate assured me everything would be repaired to the original state. After attempting to contact the associate for four days without success, I escalated the situation to the used car manager, Clinton. He apologized for the situation and assured me everything would be handled by him moving forward. After two weeks trying to get my vehicle repaired, they put me in a loaner vehicle and took my vehicle. Prior to doing this, I wanted to ensure nothing would be reported to the carfax to which Clinton replied "you have my word- nothing will go on the carfax." Upon taking delivery of the vehicle, everything looked to be done correctly and I departed the dealership. Nearly one year later, I was looking at trading in said vehicle when I was notified that there was damage reported to the carfax. To my surprise, the date of reported damage was during the time they had my vehicle for repair. Frustrated, I went to vanguard kia to see what had happened and what could be done to remedy the issue. I brought all my documentation and text proof from Clinton. Lo and behold, Clinton no longer was employed by this company. I asked to speak to the new (used) sales manager or GM and I was given a sale associated that was "on the way to being a manager." This conversation was a complete waste of time. The new (used) sales manager decided to grace us with his presence and proceeds to tell me this melodramatic story about how he purchased a vehicle in a boarder town and the owner prior decided to partake in some insurance fraud by claiming an incident after the car had been sold. Completely trying to insinuate that this was clearly the prior owner that did this and not vanguard. What he did not know is the carfax was able to confirm that this report was in-fact from vanguard kia. He told me that their insurance deductibles were $3k and it wouldn't have been from them. Then proceeded to "help me get out of the situation" by upselling me on a new GMC from their sister store. I left the dealership discouraged and angry. Legal representation has been retained. In closing, please do yourself a favor, stay away from this dealership! More

The worst. Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in t Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in to get a driver's side head lamp replaced.The mechanic didn't have one on hand so we went the parts desk only to find out they didn't have one in stocks and they'd have to order one. So I said okay,order one. I also decided to get my key replaced only to find out that they still didn't have that shank in stocks either!! Sorry Vanguard but wer'e not giving you our business!! "And It Makes Me Wonder"-Led Zepplin "Stairway to Heaven". More

They said his name is TJ which I don’t believe so he’s the used car department manager when we first came in to trade my wife’s car we agreed on the price and i told them i bank with my local credit union the used car department manager when we first came in to trade my wife’s car we agreed on the price and i told them i bank with my local credit union and i will be financing with them they said they have a better credit union to bank so a ran my credit with them so after 5 hours and a half at the dealership they tell me the about an interest rate 2% more then what my bank is giving me so i say ok I’ll just stick to my bank they go you either buy with our bank or they wont sell me the car long story short this dealership is trying to rip customers off with interest rate and they waste your time to feel bad leaving after losing your day waiting in there offices stay away not recommended at all More

I have owned many cars much fancier than Kia and dealt with many service advisors in my day! But George in service down at Kia literally treats me like a family member every time i see him or I bother him with many service advisors in my day! But George in service down at Kia literally treats me like a family member every time i see him or I bother him with many calls!! He is always friendly, extremely professional and always ready to satisfy my needs as a customer!! xxxx the only reason I’m still driving a Kia after replacing an engine and all is because of him!! 5 stars for this guy! He’s as good as it gets!! THANK YOU for you service!! Mercedes Williams More

Just a bunch of robbers in the guise of salesmen and finance people..just watch what you are signing up for..they say something and sell you something..no ethics..no values..no customer care..just stay finance people..just watch what you are signing up for..they say something and sell you something..no ethics..no values..no customer care..just stay away.. More