Vanguard Kia of Arlington

Old School Tactics The only thing they didn't do was throw my keys on the roof. Stall tactics. Withholding of rebates. Ran my credit EIGHT times!!! Then to throw more ga The only thing they didn't do was throw my keys on the roof. Stall tactics. Withholding of rebates. Ran my credit EIGHT times!!! Then to throw more gas on the fire, They took a deal we had reached for $288 a month and when my wife and daughter went up there the next day to sign the papers, Ramrodded, humiliated, and generally wore down my wife. They made her feel ignorant, and she is not. They talked down to her, the main offender being a finance guy named, Edwin Pineda. When he was done with my loved ones, the price was THREE HUNDRED NINETY NINE DOLLARS A MONTH!! l Long story short, I went up there, and they fixed the deal back like it was originally agreed upon. I won't waste time calling them all names, but based on my experience, Patterson Kia is the worst car buying experience I've had in 44 years of buying cars. And in that time I've bought LOTS of cars. Oh, and they fired the only decent person we dealt with during this ordeal, Thomas Whitehead, cause he wouldn't work their slave hours. Thomas, holla, I have 2 more cars to buy, soon! More

Outstanding Service Quyen was awesome! Very friendly, informative, and helpful. I came in as a spur of the moment situation on Friday evening not expecting to purchase a Quyen was awesome! Very friendly, informative, and helpful. I came in as a spur of the moment situation on Friday evening not expecting to purchase a vehicle. At noon on Saturday I drove off in my 2013 Kia Sportage. Thanks Quyen Nguyen😊 Definitely a win win situation! More

My 2016 Kia Buying Experience I received a call from Thomas Whitehead about trading in my 2015 Optima for a newer model vehicle. I was happy to receive the call because I was not v I received a call from Thomas Whitehead about trading in my 2015 Optima for a newer model vehicle. I was happy to receive the call because I was not very happy with my experience in leasing my first car. I went in not expecting a good visit but Thomas soon change my prior experience into a very happy one this time by better customer service and overall pleasant time. He was able to get me all I wanted into my new Kia that I did not receive from my prior experience and even more. Thomas has kept me informed with all Kia has going on and has been Extremely helpful. I can truly say, that if he was not there and Charles (sales manager), I would not have lease a new vehicle. Overall EXCELLENT experience!!! More

Surprisingly simple, straight-forward and very satisfactory! This is my third new vehicle purchase from Patterson KIA in Arlington, TX. I like the dealership because of its people and its outstanding customer se This is my third new vehicle purchase from Patterson KIA in Arlington, TX. I like the dealership because of its people and its outstanding customer service. For instance, my salesperson was Kenneth Eborka. He approached me in the maintenance bay after I had had an oil change and an alignment done, and was about to leave in my 2015 KIA Sportage. He asked if that was my car, and I said yes. He asked if I liked it. I said, uh, yes. He said come and let me show you something that will wow you. I had a few minutes, but did not have any intention of buying a car that afternoon. So I went with Kenneth into the showroom and was indeed wowed! The 2017 model Sportage is gorgeous! We had to go take a test drive, just because. I fell in love with it! He is good at what he does, let me tell you. Everyone I dealt with that day, from Jarrid Vinson, Assistant Service Manager, to Kevin Polite, New Car Director, to Robert Hall, Finance Manager, and of course, Kenneth Eborka, salesman extraordinaire, was kind, thoughtful, helpful, patient, and very professional. The whole process was smooth, orderly, not rushed or harried; just comfortable and, again, professional. Very impressive! More

Service center does a good job Sales professional Alex Le was excellent to work with. Very caring knowledgeable thorough and a good communicator. Makes car buying experience easy. Sales professional Alex Le was excellent to work with. Very caring knowledgeable thorough and a good communicator. Makes car buying experience easy. He is the salesman you would like. More

Great service with no hassle!! I had my Kia serviced last week and they were helpful, friendly and even took time to show me some features on my car that I wasn't aware of. Thank yo I had my Kia serviced last week and they were helpful, friendly and even took time to show me some features on my car that I wasn't aware of. Thank you Patterson Kia!! Great service and very helpful. More

Awesome Dealership Awesome Salesman Thomas Whitehead is the salesman you want to go to if you are looking to get into a new car, he will not take no for an answer and he will do what he Thomas Whitehead is the salesman you want to go to if you are looking to get into a new car, he will not take no for an answer and he will do what he has to do in order to get you your new ride. Will definitely go back and see Thomas when it is time to get a new car. More

Always 100% satisfied! Thomas H Whitehead is the man! This was my second time buying from Patterson Kia, and for the second time in a row, I'm 100% satisfied with my experie Thomas H Whitehead is the man! This was my second time buying from Patterson Kia, and for the second time in a row, I'm 100% satisfied with my experience. I walked in without any expectations because I still owed so much on 2013 Hyundai Elantra. But, when all was said and done, I drove away in a BRAND NEW 2017 Kia Optima, for only $100 more a month! I bought my first car 100% on my own and it's all thanks to Thomas. If you're not happy with your vehicle or simply just wanting something new, hit him up! More

Cef Zambrano I bought a car from Patterson Kia. My salesman was Cef Zambrano. He was awesome. He was so knowledgeable and helper. I like the fact that he contin I bought a car from Patterson Kia. My salesman was Cef Zambrano. He was awesome. He was so knowledgeable and helper. I like the fact that he continues to keep in touch the car. Such a friendly guy and easy to taLK TO. More

Great Experience! I have never been so pleased with the whole car buying process. I own many cars and I have had to haggle in order to get decent pricing. It's also har I have never been so pleased with the whole car buying process. I own many cars and I have had to haggle in order to get decent pricing. It's also hard to find good sales people. From the moment I drove up Thomas was the most professional sales person that I have ever experienced. My daughter who is being quite the pain that day would not stop fidgeting. Thomas got her a balloon some snacks and put a video on his phone for her to watch and that was a wrap I knew I was buying your car that day. I will recommend this dealership to anyone that asks about my car and most importantly I will make sure they go see Thomas H Whitehead. More