Vanguard Kia of Arlington

good people Thomas H. Whitehead was a great person professional,corteous ,family man. He gave us detail report on all functions of our car, and had great snacks a Thomas H. Whitehead was a great person professional,corteous ,family man. He gave us detail report on all functions of our car, and had great snacks an drinks for the whole family. More

Beware of terminology used When buying a car, be aware! When they say that the VIP package you purchase provides "two years worth of free oil changes", the truth is you get four When buying a car, be aware! When they say that the VIP package you purchase provides "two years worth of free oil changes", the truth is you get four oil changes. Period. Whether you use them in one year or two it doesn't matter, don't expect more than four even when purchasing a new vehicle. Review follow up: I did receive a prompt response to my review on the same day from Tom Wofford with an apology and oil change offer. That was very pleasant. More

Excellent customer service This dealership continues to provide excellent customer service and service detail. I just had my second oil change and they are wonderful! While wai This dealership continues to provide excellent customer service and service detail. I just had my second oil change and they are wonderful! While waiting, I observed excellent customer service from everyone that passed through the service department. They are very attentive to every customer and obviously doing something right because this place is buzzing with business. More

They were wonderful!! My mother was getting her car serviced. We all have purchased cars from the dealership. They were wonderful asking if we needed anything while we were My mother was getting her car serviced. We all have purchased cars from the dealership. They were wonderful asking if we needed anything while we were waiting and so polite. I would recommend Patterson Kia if anyone needs a car. More

Internet ad misleading The internet ad quoted a 2000 Toyota Camry with 66,000 miles. When I went to look it suddenly jumped to 107,000 mile. Be very careful! The internet ad quoted a 2000 Toyota Camry with 66,000 miles. When I went to look it suddenly jumped to 107,000 mile. Be very careful! More

The perfect car buying experience These guys have it figured out! Quick in quick out on both service and sales side. No-haggle pricing and friendly staff make this the place to shop fo These guys have it figured out! Quick in quick out on both service and sales side. No-haggle pricing and friendly staff make this the place to shop for a new vehicle More

regret n bad customer service and advise I brought a 2015 kia optima 1-30-2016. I really was interested in a Suv. However, I was convinced to by the optima and I did. 1st issue- I was told I brought a 2015 kia optima 1-30-2016. I really was interested in a Suv. However, I was convinced to by the optima and I did. 1st issue- I was told I offered 16k for my mazda cx5 then came the day of deal they told me it was 1500. 2nd- I was in this store all day and was late for an event that I had to go to that night. So yes I was tired and in a rush to get the deal over with and I feel like that is why I got such a bad deal!. 3rd. After a week or so of driving the optima I realized I really don't like this car n I do not feel safe in it. Too low and feels like you will get out of control is u go over a small bump too fast!..so I went back to dealer to see if I could exchange the car for a suv. N of course I was told they would only give me 20,000 for the week old car when they just sold it to me for 30,000 and yes this includes all the money I was negative on other car! Once again took me thru hours of looking for a suv know full well they were not willing to help me! Also during this time I asked why hasn't My car been paid off. I was told sometimes credit unions takes longer and it should be paid off n few days. 3rd... on 1-27 called back to kia asked them why my car I traded in has not been paid... I was told by 1st person that the check was sent on the 23, and while he had me on the phone I could hear him talking to others n I heard them say that this is the one they were having trouble financing or something like that. .. so then I tell him I just called that day n the bank has not received a check. This man tells me in his smart tone that he will email me a copy of the check and if my bank hasn't got it it wasn't there(kia dealer) problem. Kia supposedly sent the check period. My whole issue is I feel like I should not have brought a car frm here n the first place and I am in worse off situation than before I went to this dealership. Salesmen were nice. Bit don't feel like customer best interest was there! Lot of BS excuse in my experience More

Great Dealership I was referred to Patterson Kia by a friend of mine when I went the dealership I was pleased by the service I received. Talked to Brock Schmidt he w I was referred to Patterson Kia by a friend of mine when I went the dealership I was pleased by the service I received. Talked to Brock Schmidt he was my sells man very friendly Young man that treated me like I was somebody not just another client. But I also noticed that all their staff were all smiling and been friendly to everyone that step foot in the place. I will go their again with all my car deals. Thanks Joe Martinez . More

Worked hard to help meet our budget limitations We had done our looking and had a reasonable idea of what prices could be. The team worked get a price we all were pleased with. The finance and pap We had done our looking and had a reasonable idea of what prices could be. The team worked get a price we all were pleased with. The finance and paper work went smoothly. No pressure to buy extras that are often pushed during the closing paperwork. We will be back! More