Back

Victorville Motors

Victorville, CA

4.7
217 Reviews

14617 Civic Dr

Victorville, CA

92394

Directions

By Type

Showing 217 reviews

October 03, 2025

Had a new car defect. Not easy to correct. Finally got it done. Good job! Thanks to all involved. All worked hard to correct the problem. No sign of it returning. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Mitchell & mechanics
Oct 06, 2025 -

Victorville Motors responded

Thank you, David! We appreciate your understanding and patience while we worked to resolve the issue. It's great to hear that our team was able to get everything sorted out for you. Your satisfaction is important to us, and we’re here to help whenever you need! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

October 01, 2025

Everyone there were very helpful and professional. The transaction went very smoothly and fast. Dr. Jay was a pleasure to work with. More

by Kenmerwood
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay
Oct 02, 2025 -

Victorville Motors responded

We're happy to hear that our team made your experience smooth and enjoyable. We appreciate your kind words and look forward to assisting you again in the future! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

September 28, 2025

My service advisor Dave Thornton was excellent. He explained well, followed up; made all the difference. Best experience to date. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thornton
Sep 29, 2025 -

Victorville Motors responded

Jim, We're glad to hear about your positive experience with Dave. It's great to know his support made a difference for you. We appreciate your feedback and look forward to serving you again! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

September 11, 2025

Excellent service department! I highly recommend. I was greeted upon arrival my jeep was taken in immediately. Oil change and tire rotation was completed very quickly. Thank you More

by tw969706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Sep 12, 2025 -

Victorville Motors responded

We're pleased to hear you had such a positive experience with our service department. Your recommendation means a lot to us, and we look forward to assisting you again soon! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

September 04, 2025

Friendly and knowledgeable staff. Honesty a plus . Great selection on new and used cars Prices competitive More

by sharonanderson308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rico Valle
Sep 05, 2025 -

Victorville Motors responded

We're so happy to hear that you had a great experience with our team and found our selection and prices appealing. Your satisfaction is our priority, and we look forward to assisting you again in the future! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

August 23, 2025

I had originally written a very negative review of this place and their staff. In my honest opinion, I was treated unprofessionally by a few of their staff with regards to my new vehicle purchase and issue More

by klhunter2
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Sylvia
Aug 25, 2025 -

Victorville Motors responded

We appreciate your updated review and are glad to hear that Sylvia and the team were able to address your concerns. Your satisfaction means a lot to us, and we look forward to helping you again in the future! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

August 16, 2025

Excellent customer service and throughly detailed. Identified issues not easy noticeably with recommendations to prevent future problems. Mr. Needham has been an exceptional advisor and customer repre More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aarron Needham
Aug 18, 2025 -

Victorville Motors responded

Thank you, Ed! Our team works hard to provide exceptional service and thorough care. It’s great to know that Mr. Needham has made such a positive impact during your time with us. Hope to see you soon! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

August 16, 2025

Rico in the service department is always friendly, courteous, and professional. Most of the service department employees are helpful and courteous. More

by Durango review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rico
Aug 18, 2025 -

Victorville Motors responded

We're thrilled to hear that Rico and our service team have made a positive impression. We strive to provide excellent service and appreciate your feedback. Looking forward to welcoming you back soon! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

August 14, 2025

Travis so far is the only reason I will continue to go there, he is professional and very thorough with his work, i appreciate people like him. More

by dianalinav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Aug 15, 2025 -

Victorville Motors responded

Diana, We're very lucky to have Travis on our team and it's no surprise that he takes great care of you. We do see you left just a 3-star rating. If you have had any issues with other members of our team and you'd like to discuss them further, please don't hesitate to call us at 760-981-1572. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

July 26, 2025

Tommy McMahon and Allen Valladares supposedly sold me a new car with 41 miles on the dashboard. But when I kept asking them what was the mileage on the car, they both assured and told me that it was 41 mil More

by Brenda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tommy McMahon
Jul 28, 2025 -

Victorville Motors responded

Brenda, Thank you for reaching out online after talking with us in person. As we explained, and are happy to clarify some more, your new vehicle was purchased with 40 miles on the odometer (as documented on all the paperwork). When you returned to the dealership 5 days later, your vehicle had 241 miles on the odometer. This is not unusual, or unexpected, for someone who drove back and forth to church multiple times, as you explained where you had been the previous days. Tommy McMahon, who is not the owner, worked diligently to help meet your goals and needs with your new purchase. We are here anytime to help and clarify. Feel free to call us at 760-981-1572. Thank you. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

1
...