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Victorville Motors

Victorville, CA

4.7
217 Reviews

14617 Civic Dr

Victorville, CA

92394

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Showing 217 reviews

July 20, 2025

Friendly service that always available to answer all your questions and follow up on all phone calls. More

by mike.gatherer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thorton
Jul 21, 2025 -

Victorville Motors responded

We're so happy to hear you had a great experience with our team. Providing friendly and helpful service is our priority, and we appreciate your feedback! Looking forward to assisting you again soon. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

July 18, 2025

The staff at Victorville motors were friendly and professional. I have brought in my 2022 Jeep Grand Cherokee in for service and each time I was pleased with their service. Thank you ! More

by Grgaiki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 19, 2025 -

Victorville Motors responded

Providing friendly and professional service is our priority, and we’re glad you felt that during your visits. Thank you for choosing us for your Jeep Grand Cherokee service! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

July 17, 2025

The whole process went smoothly without any surprises. Our salesman was attentive and caring. Dealership was clean More

by cynthiagoodwin
Recommend Dealer
Yes
Employees Worked With
Jay
Jul 18, 2025 -

Victorville Motors responded

Thanks, Cynthia! It's so nice to hear that your experience was smooth and that our team made a positive impact. Cleanliness and attentive service are top priorities for us. We appreciate your support and we hope to see you again soon! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

June 28, 2025

Jonathan was hands down one of the best salesman I’ve had, made my experience easy, I want to thank him for making the purchase happen. More

by Sandy liborio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jun 30, 2025 -

Victorville Motors responded

Sandy, We're glad to hear about your positive experience with Jonathan. Our team strives to make every purchase seamless, and it's great to know we succeeded. Enjoy your new ride! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

June 28, 2025

3rd service visit. 1st Summer 2024. 3 day wait for oil change. Had it done elsewhere in 40 minutes. 2nd time oil on new Wrangler. Done in 45 minutes. I had high h More

by Hank.Richards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Needham
Jul 01, 2025 -

Victorville Motors responded

Hank, Your time is valuable and we're disappointed to see that services are taking longer than expected. We'd like the opportunity to speak with you further about these delays, as your opinion and satisfaction are both important. When you have a moment, please call us at 760-981-1572. We look forward to hearing from you. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

June 20, 2025

Service did a good job on a moderately complex engine repair (2k) but it involved radiator coolant and the service tech did not fill the radiator. On a minor note, they no longer wash the vehicle after More

by senseimike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Jun 23, 2025 -

Victorville Motors responded

Hi Mike, Thank you for both your business and feedback. We're happy to see that you received quality service overall. It's important that we are providing accurate service as well, so should you still need this coolant filled and should you like to discuss our current car wash policy further, please don't hesitate to contact us at 760-981-1572. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

June 14, 2025

Good value. I love taking my jeep to the dealer. Aaron rocks and always helps me keep jeep in great condition. More

by betbyrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Jun 16, 2025 -

Victorville Motors responded

Thank you so much for choosing us here for your vehicle needs. We're happy to see that Aaron always takes great care of you and your Jeep. We can't wait to share this with him and we can't wait to continue to work together for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

June 01, 2025

Professional, helpful and always willing to go the extra mile! I truly appreciate the service department. More

by rickbessinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio, all service staff as a whole
Jun 02, 2025 -

Victorville Motors responded

Rick, We love having you as a valued guest and we're happy to see that our team goes above and beyond to provide you with the best service possible. Thanks for being part of our Victorville Motors Family and here's to many more years of working together. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

May 21, 2025

Extremely helpful & friendly. Thomas helped us with the test drive. Allen then helped us out with the paperwork. The manager Johnathon helped us finalize the deal we wanted. More

by a_g87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas, Allen, Johnathon
May 22, 2025 -

Victorville Motors responded

We're thrilled to hear that Thomas, Allen, and Johnathon provided such great support during your experience. Our team is always here to help, and we appreciate you taking the time to share your positive experience! Enjoy your new ride! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

May 07, 2025

Had warranty issue with our a/c. They got us in right away and had a rental car available within about 30 mins. The car was returned with the repair completed within the promised t More

by BParks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
May 08, 2025 -

Victorville Motors responded

We're thrilled to hear you had a smooth experience with your A/C repair and rental car. Providing excellent customer service is our priority, and we're glad we could meet your needs quickly. Your feedback truly motivates us to keep up the great work! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

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