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Victorville Motors

Victorville, CA

4.7
223 Reviews

14617 Civic Dr

Victorville, CA

92394

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Showing 154 service reviews

November 14, 2025

I have always received excellent service I have never had a bad experience. Dave Thornton always excellent at what he does. More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thornton
Nov 17, 2025 -

Victorville Motors responded

Thank you, Thomas! We're thrilled to hear you consistently receive excellent service. Dave truly goes above and beyond, and we appreciate your kind words about his dedication. Looking forward to serving you again! Regards, The Victorville Motors Service Team

October 24, 2025

Work required was performed. Took longer then i wanted. But the issue was resolved and im happy. More

by RCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Needham
Oct 27, 2025 -

Victorville Motors responded

We appreciate your patience and are glad to hear that your issue was resolved. Your satisfaction is our priority, and we look forward to serving you again in the future! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

October 17, 2025

Dean the Service Advisor was awesome and worked with me with the issues I had with my vehicle. I appreciated him going above and beyond with the rental as well. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean, service tech
Oct 20, 2025 -

Victorville Motors responded

Dave, We're glad to hear that Dean provided excellent service and went the extra mile for you. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

October 08, 2025

Sergio and Jose continue to provide excellent customer service at the service dept truly the reason for continuing to earn my business. More

by thefigs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose,Sergio
Oct 09, 2025 -

Victorville Motors responded

We're thrilled to hear that Sergio and Jose are delivering exceptional service. Your continued support means the world to us, and we look forward to serving you again soon! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

October 03, 2025

Had a new car defect. Not easy to correct. Finally got it done. Good job! Thanks to all involved. All worked hard to correct the problem. No sign of it returning. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Mitchell & mechanics
Oct 06, 2025 -

Victorville Motors responded

Thank you, David! We appreciate your understanding and patience while we worked to resolve the issue. It's great to hear that our team was able to get everything sorted out for you. Your satisfaction is important to us, and we’re here to help whenever you need! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572

September 28, 2025

My service advisor Dave Thornton was excellent. He explained well, followed up; made all the difference. Best experience to date. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Thornton
Sep 29, 2025 -

Victorville Motors responded

Jim, We're glad to hear about your positive experience with Dave. It's great to know his support made a difference for you. We appreciate your feedback and look forward to serving you again! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

September 11, 2025

Excellent service department! I highly recommend. I was greeted upon arrival my jeep was taken in immediately. Oil change and tire rotation was completed very quickly. Thank you More

by tw969706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Sep 12, 2025 -

Victorville Motors responded

We're pleased to hear you had such a positive experience with our service department. Your recommendation means a lot to us, and we look forward to assisting you again soon! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

September 04, 2025

Friendly and knowledgeable staff. Honesty a plus . Great selection on new and used cars Prices competitive More

by sharonanderson308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rico Valle
Sep 05, 2025 -

Victorville Motors responded

We're so happy to hear that you had a great experience with our team and found our selection and prices appealing. Your satisfaction is our priority, and we look forward to assisting you again in the future! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

August 16, 2025

Excellent customer service and throughly detailed. Identified issues not easy noticeably with recommendations to prevent future problems. Mr. Needham has been an exceptional advisor and customer repre More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aarron Needham
Aug 18, 2025 -

Victorville Motors responded

Thank you, Ed! Our team works hard to provide exceptional service and thorough care. It’s great to know that Mr. Needham has made such a positive impact during your time with us. Hope to see you soon! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

August 16, 2025

Rico in the service department is always friendly, courteous, and professional. Most of the service department employees are helpful and courteous. More

by Durango review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rico
Aug 18, 2025 -

Victorville Motors responded

We're thrilled to hear that Rico and our service team have made a positive impression. We strive to provide excellent service and appreciate your feedback. Looking forward to welcoming you back soon! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com

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