Victory Chevrolet Buick

Very great service. Charlie was awesome. Very helpful courteous and friendly. Answered any and all questions in detail. Would refer my closest friends and family.

Very disappointed in the staff that I worked with at Victory. Was told to sign a piece of paper for one price went home to show my fiancé the vehicle and came back to the offer being pulled. I contacted the salesman and was ignored. I then contacted the general manager and was told nothing could be done unless I put more money down. It’s sad that a local business is allowed to take advantage of the community that they serve.

I should have minded the warning signs up front, but didn't. Shame on me. I made an appt online to meet a specific salesperson at a set time. I specified the car model that I was interested in and was told there were plenty of them on the lot. I arrive at the mutually agreed date/time, and guess what - the salesperson has left for the day. OK, things happen. I speak with someone else. Guess what, the car that they had plenty of days ago, are no longer to be found on the lot. Don't have any. Maybe they can show me something else. OK. Now, years later, I am looking at leasing a new vehicle and see that they screwed up the 'ending mileage' of my lease. Buick is now claiming that my annual lease mileage was 10,926 (how did we decide that, exactly) and now the lease end mileage is actually based on 10,926, but does not account for the 3,488 miles that were on the car prior to purchase. I am now arguing with Buick to remedy this. Gonna be a headache. After I picked up the vehicle it was dirty. Took it back to re-clean and the issues were still there. Horrible service all around.

Waiting to drive it home now and wanted to say thank you so much for working with us! We needed a family vehicle and were dreading taking on a big payment or spending hours sitting haggling since we already are so bus ...BUT now here we are a few hours later and a whole car later! Awesome service from everyone we talked to, super friendly and eager to help!

Joe Elliot and the finance team went “above and beyond” to make sure we were satisfied. Most dealers would’ve told me to get lost but not Victory.

Leased current vehicle from them 3 yrs ago, came back to purchase vehicle and General Manager, Chad Becker, had my credit ran 11 times dropping my score 50 points. Is this common practice for dealerships?

I have bought five different cars from Victory. I have always had a pleasant experience until yesterday. Had to go through xxxx to BUY a brand new car! AWFUL Sales management Brandon Garvin is one of the rudest people I have ever done business with. I was treated like a piece of garbage. I will never step foot in a Victory dealership again!

Be careful. What they say on the phone is not what they say when you get there, it is just to lure you into the showroom. I got quotes from other dealers and they gave me a lower estimate over the phone which I realized was much to low to be true. They doubled it when I got there making it the highest quote I received. Please save yourself time and effort and avoid this dealership.

I *tried* to buy a vehicle from them, but nobody cared to get back to me. I wanted the vehicle and expected some realistic numbers to be put together. Nobody did that. After continuous pestering to get information FROM THEM, they say oh, we just took a deposit... nice try. Really??? Wow,

I called the dealership a day ahead to schedule a test drive. Spoke to Candice, gave me good terms and spoke of a sign and drive for $300-$350. Set up appointments and test drive. Showed up at 11, no Candice, no vehicle to test drive. None even on the lot, oh and "Candice" is a "management person not a salesperson"