Victory Chevrolet Cadillac

Great People, Tom was great help in me Buying my truck fair negotiations. Also the owner Conner was very fair with crediting me for future work. fair negotiations. Also the owner Conner was very fair with crediting me for future work. More

I appreciate the good communication, efficient work, and pleasant shuttle. Thanks for the positive experience. pleasant shuttle. Thanks for the positive experience. More

2 P. M. annual service appointment went great -- finished in about 1 hour. Everyone I dealt with was friendly and professional. Highly recommended! M. annual service appointment went great -- finished in about 1 hour. Everyone I dealt with was friendly and professional. Highly recommended! More

Brian was great. . Communication was good and prompt. Car was clean upon pick up. Facilitated for warranty issues . Communication was good and prompt. Car was clean upon pick up. Facilitated for warranty issues More

Schedule appointment, was able to get in quick. Was told it would be done in one day and was able to pick up at the end of the day. Everything went as planned.. Was told it would be done in one day and was able to pick up at the end of the day. Everything went as planned.. More

I requested an appointment 11 days prior to my appointment date. I never heard from anyone but assumed my appointment was kept. I arrived and the man helping me explained that the online system ju appointment date. I never heard from anyone but assumed my appointment was kept. I arrived and the man helping me explained that the online system just requests an appointment, and it is not an actual appointment. He said they could work me in anyways which was great. However, I feel a little taken advantage of. The price I was charged for the service I received was very outrageous. I came in to have my tire pressure sensors looked at. I assumed it was probably just one that was out, but the man told me I should just do all 4 so I don’t have to come back in in a few months. I asked if they could just check which ones are out, and he again said I should just do all 4. He told me the price for one sensor was $111, $50 for the installation(of each one, so $200 for all 4) and $45 for tax. For all 4, it was over $600….i have no knowledge of vehicles and I felt pressured to replace all 4. My husband found the exact tire pressure sensors online by OEM, and they were $112 for a 4 pack. I honestly will not ever come back here for a service or part replacement. I expressed my concerns about the price when I came to pick up the car and he basically told me that this is the price and that’s that. So I felt like I had no other choice but to pay this. I left feeling very uneasy and like I was just taken advantage of. It’s so unfortunate because I try to so hard to support local shops but I just can’t get behind this one. I’d maybe suggest you train your employees to treat customers as they would treat their family members. I guarantee if I was someone’s wife or sister, they would have just checked for the sensor that was out, and replaced that one. More

Professional and timely service. Kudos to S/A Brian Elrod. Also to Brian the chauffeur for the friendly rides, the mechanics/techs, parts dept, cashier, receptionist, the whole crew. Kudos to S/A Brian Elrod. Also to Brian the chauffeur for the friendly rides, the mechanics/techs, parts dept, cashier, receptionist, the whole crew. More

Great service. Friendly staff. They were very informative about the needs of my truck. Thanks Friendly staff. They were very informative about the needs of my truck. Thanks More

The only comment I have is the incredibly high cost of this service. I did not bring the car in for a particular reason other than just a general service to be done on a four and a half year old vehicle this service. I did not bring the car in for a particular reason other than just a general service to be done on a four and a half year old vehicle with only 16,700 miles. I walked out with almost an $1100.00 bill. In my mind that was exorbitant and that is a concern of mine. I have to decide if it is worth driving to Petaluma from Santa Rosa for general maintenance or should I go locally to just a small private mechanic who uses GM parts. More