Victory Chevrolet Cadillac

I just have to share this so Sonoma County is aware of this dealership. We are retired and didn’t have the 35,000 to fix her. Had to use credit cards. So, here is my experience of Victory Chevrolet in Pet this dealership. We are retired and didn’t have the 35,000 to fix her. Had to use credit cards. So, here is my experience of Victory Chevrolet in Petaluma. I bought a 2011 Dodge Ram 3500 turbo diesel mega cab from Victory Chevrolet of Petaluma for 35,000 dollars and only 117,000 miles on a Diesel engine. Salesmen said they went through it too to bottom and it was in perfect shape. Even gave me a printout of service history and inspection- though it took over an hour to print something that takes minutes. The car promptly broke down in the 1st 30 days and they refused to do anything. “ bought as is” went through all levels of management with same answer. Very nice, but no help. Had it towed to top shop in Sonoma county. 35,000 dollars later, she runs great. Shop took pictures of everything and I gave the receipts to Victory along with pictures and a letter from shop stating they couldn’t have missed the problems if they did the inspection they said they did. They still refused to help. I can say with confidence that either their mechanics are incompetent or they knew about the issues and said nothing. They also cleared the entire code history from computer which the shop stated is Never Done! They rely on that history to troubleshoot problems. One part that they couldn’t miss was 2500 dollars and the code was on when I left the dealer. They said, it is just the gas cap. But, diesels don’t have that problem! I didn’t know that being this was 1st diesel. I will never use them again! I will let you form your own opinion based on the facts that I have in writing. I even asked them to fix the obvious problems and they said no. The head guy ran the same game. So nice and yet said, “ Sorry, too much time has passed. “ that was because I had to go through 4 other people to get to him! I have never felt so ripped off in my life! More

Terrible experience. Was at the dealership shortly after a Tahoe was taken off the truck, was told the keys were not able to be located that I could buy the vehicle site unseen however if I didn’t like it u a Tahoe was taken off the truck, was told the keys were not able to be located that I could buy the vehicle site unseen however if I didn’t like it upon seeing it the next day I couldn’t back out. I could be there ten minutes till 9 am the next morning to start the buying process and the keys would be found and it would be sure to be “inspected.” As I was told I was there 10 before 9. See the vehicle start paperwork and in the middle, was told sorry I cannot sell this vehicle to you. Someone is coming from a couple hours away. Even though I was PHYSICALLY there signing paper work. This person that had not put a deposit down or done any paper work nothing had priority over me! This place was a joke and obviously picks and chooses who gets to buy their vehicles!! More

Unprofessional, ignorant, disastrous! Worst experience ever! Unprofessional, ignorant, disastrous, zero customer service! We had an appointment to check out a van we found online. Joey S Worst experience ever! Unprofessional, ignorant, disastrous, zero customer service! We had an appointment to check out a van we found online. Joey Sronce “sales professional” told us it was not available so he pulled up an other van. We checked it out, liked it, started discussing price and the purchasing process. After 30 or so minutes in, Joey realized the van HE pulled up for us was already sold. So WE - not Joey, just us, customers- went back outside to see what other options we had. We picked out an other van, checked it out and started the process all over again. And I’m saying started not continued because he kept asking the same questions over and over again even though he wrote down our response every time. They are charging $1599 for a Protection Packaging that includes eg. paintless dent repair, alloy wheel cosmetic repair (van has no alloy wheels), things we did not need but this package is not optional they add it to the price so we have decided to go to an other dealer with no useless additional charges. As soon as we left the parking lot Dimitrios called saying they wave the Protection Package fee. We got the same price so we decided to go back and buy the van from them. Over two and a half hours in they finally started to work on our financing. They have not asked once if we needed anything, water etc. An other hour later and a lot of back and forth them saying there was a freeze on my Equifax they realized they used the wrong ss number! An other 30 min later at about 7.30 pm and over 4 hours we spent there Dimitrios told us most lenders were off for the day so they continue it the next day. When we dared to ask a question they acted like you were bothering them. Joey called the next day saying loan is approved, all is ready let's meet. We went back at the time we agreed to, no paperwork was done, printed out - it took them almost 1.5 hours to do so. The van vas not detailed, not gased up and apparently not serviced as it was needed: tire pressure needed to be adjusted so Joey dropped the van of at their service line and he took off, went home. It took over 1.5 hours to set tire pressure and extremely rude, rude Troy service personnel to get it done even though we asked Dimitrios as well to put a rush on it which he did not. WE spent over seven hours to drive home with a dirty van! Oh and none of the employees were wearing masks! Think before you go there if it's worth for you to spend 7 hours to drive home with something they couldn’t wouldn’t even detail before they sell!! More