Victory Chevrolet - Service Center

This is not about quality of work or friendliness of staff but stupid scheduling. When I had an oil change and noticed some dripping I returned to have it checked and they looked and could see a drip o staff but stupid scheduling. When I had an oil change and noticed some dripping I returned to have it checked and they looked and could see a drip on the oil cooler tube so a appointment was made to better evaluate and I was asked to plan on leaving a couple of days as they may need to order a part- no problem. Appointment was for 8 am on Wednesday and I took vehicle Tuesday afternoon to insure it was there early - Thursday afternoon I called and car had not yet been looked at but was next in line - called about noon Friday and still not looked at and told there were 3 vehicles ahead of it -asked to speak to whoever was in charge and they agreed to pull it in and take a look. Based on their review it appears to be just some spilled oil which they cleaned and they did add some dye in oil if it is not just a spill. Now I am ok with delays for parts but to establish an appointment and not have the vehicle looked at for two and a half days is ridiculous .i am new to the area have purchased a new vehicle here and had had several oil changes and like the setup and people -but guys don’t make appointments you can’t reasonably execute More

Everyone is extremely great. Answering all concerns you may have. Wait times are minimal. Would definitely recommend Answering all concerns you may have. Wait times are minimal. Would definitely recommend More

Unreasonable amount of labor costs vs parts and what was actual done. Almost 800.00 in labor and 200.00 for the part. Makes no sense actual done. Almost 800.00 in labor and 200.00 for the part. Makes no sense More

Everyone at the dealership were very nice, especially our salesperson, Audrianna, she worked hard to get us what we were looking for. Madison was also a pleasure to work with, the whole team made us feel ver salesperson, Audrianna, she worked hard to get us what we were looking for. Madison was also a pleasure to work with, the whole team made us feel very comfortable, not like just a sale like our local dealer. More

Good service, plenty of parts on hand. Quick turn around. Friendly people that are very helpful. Thanks. Quick turn around. Friendly people that are very helpful. Thanks. More

Tyler was helpful on the phone and also when I arrived for an unexpected service. for an unexpected service. More

Yes service was very good. Would recommend this dealership to family and friends, timely service, great service. Would recommend this dealership to family and friends, timely service, great service. More

Poor customer service and care Failure to keep the customer informed/updated with vehicle status Failure to keep the customer informed/updated in regards to my vehicle status. I had to call several ti customer informed/updated with vehicle status Failure to keep the customer informed/updated in regards to my vehicle status. I had to call several times to find out the status and where my vehicle was at with getting the engine install installed. More

Very efficient and friendly service. I was happy with everything! Would recommend to friends to! I was happy with everything! Would recommend to friends to! More

They got me in and out quickly. The service department is great. I am very happy with them. The service department is great. I am very happy with them. More