Victory Honda Ann Arbor

Quick, friendly, very professional. I really appreciate the new video inspection recording too - very cool and informative way to build trust. I really appreciate the new video inspection recording too - very cool and informative way to build trust. More

Ecellent service. Went in for oil change and inspection. Everything went well. Very polite service. Would recommend. Went in for oil change and inspection. Everything went well. Very polite service. Would recommend. More

Very disappointed. The truth was withheld from me, my calls asking about my car went unanswered or returned, and they did not even know where my car was at one point. I The truth was withheld from me, my calls asking about my car went unanswered or returned, and they did not even know where my car was at one point. I wrote a review previously, I received a call from the manager apologizing and I was told he was going to email me with his information and I never heard from him. More

Pleasant. Straightforward. Clear information I was pleased with everything except Germain Auto on State xx use to wash my car after service and my car was not Straightforward. Clear information I was pleased with everything except Germain Auto on State xx use to wash my car after service and my car was not washed. More

Price on the internet did not match the window sticker price. Then the first offer from the sales person was $7,000 more than the sticker. We had to haggle with the sales team for 4 hours before settlin price. Then the first offer from the sales person was $7,000 more than the sticker. We had to haggle with the sales team for 4 hours before settling on a price. Then the finance person tried to sell us a car doc package that we already said no to. After about 5 1/2 hours we finally left the dealership with the car. The $2000 dealer add on of car doc seems useless when Honda already has Honda link in the car, which is able to do the same thing. More

He was very communicative which is key for a car sale. Answered every question to the fullest extent and even when I did not understand he kept working to try and have me understand it a way I would. And Answered every question to the fullest extent and even when I did not understand he kept working to try and have me understand it a way I would. And finally he would go out of his way to make sure I was taken care of and overall happy with my experience More

I was very pleased that I could get an appointment quickly for a leaking tire & delighted that it was a simple repair. quickly for a leaking tire & delighted that it was a simple repair. More

Every time I bring the car in for maintenance the job is not fully completed. Last time my tires were rotated and then not aired up and literally threw a tire pressure warning on my way home so I had to fil not fully completed. Last time my tires were rotated and then not aired up and literally threw a tire pressure warning on my way home so I had to fill them myself. This time the software update looks to not actually have been completed as there's still an exclamation point on her software update in the menu, and the oil filter and tire rotation settings were not reset and I had to reset them manually myself. It's small things, but if I bring it all the way in and organize my work day around it and ask someone for a ride, is expect a professional level of attention to detail for actually finishing the job that I've prepaid for. More

Nicholas was rude, condescending, and treated me like I was a stupid female. He spoke down to me and was clearly sexist. I was in the market for a new vehicle and planned on looking while I waited for my o was a stupid female. He spoke down to me and was clearly sexist. I was in the market for a new vehicle and planned on looking while I waited for my oil change. Nicholas's behavior ruled Victory Honda right out. I will never buy another vehicle here. More

It was good It was good but after washing I would prefer a dry wipe to the car because it leaves water spots on the car. a dry wipe to the car because it leaves water spots on the car. More