Victory Honda of Jackson

Ripped off on interest rate. I purchased a new 2016 Honda CR-V in March if 2016 and was told I was getting a interest rate of 6.5 and the original papers I signed said 6.5% intere I purchased a new 2016 Honda CR-V in March if 2016 and was told I was getting a interest rate of 6.5 and the original papers I signed said 6.5% interest, but six weeks later I was told that they could not get that financing, but they had gotten me a loan with the same interest, but it turned out my interest rate was actually 10.24% on the new loan. I was mislead. I think the dealership got a kick back on my loan. More

Excellent all around experience buying a new car Easiest experience buying a car!! Mick was WONDERFUL!! Will return for future purchases! This was a smooth and comfortable experience! Loved the no pr Easiest experience buying a car!! Mick was WONDERFUL!! Will return for future purchases! This was a smooth and comfortable experience! Loved the no pressure approach! More

Took care of business Had issues at first, but they quickly addressed my issues to my satisfaction. Would definitely recommend to friends and family for cars or truck, used Had issues at first, but they quickly addressed my issues to my satisfaction. Would definitely recommend to friends and family for cars or truck, used or new. More

Worst service department in America Judy and Kevin lied to my wife about our 2016 Odyssey that needs repair. Just said if you are at a red light to long your brakes release pressure and Judy and Kevin lied to my wife about our 2016 Odyssey that needs repair. Just said if you are at a red light to long your brakes release pressure and can roll. Really...haha.just more lies from Victory Honda of Jackson. Never buy another Honda.. More

0 stars if it would let me I have owned my 2008 Honda civic for 3 years now. I will never own another due to having to take it here. I would rather travel to Memphis. The first I have owned my 2008 Honda civic for 3 years now. I will never own another due to having to take it here. I would rather travel to Memphis. The first time I brought my car in for an oil change, I had an appointment and waited for over 3 hours. The next time I needed an oil change, I refused to take it back. The mechanic I took it to told me my oil plug was stripped out and whoever had changed it last needed to fix it. I called Victory and brought it in. I had already purchased the synthetic oil and filter. They were very rude and acted like I wanted a free oil change. To fix their mistake they would have to drain the oil... I saved them money by already having it! I was told my car was fixed but never how. I worry that there may be metal shavings in my engine now where they drilled it out and no one will tell me how the repair was done! The previous mechanic left the undercarriage guard off because I was going straight there. I told them it was in the trunk to be put back on. The next day I heard a terrible grinding noise under my car. It was never replaced and the rest had fallen down. They were ruined after dragging the ground because they fit together and the one piece was still in my trunk! I took it back and they were especially rude and blamed me and refused to fix it! I swore I would never go back but now there is a safety recall on my car for shrapnel in the airbags. I called and they refused to give me a loaner car like their website says. Apparently I am supposed to drive around in a death trap until they get the parts in. I am so done with this dealership and their horrible service. I will definitely be contacting a corporate office. More

Mike salmons was very easy to deal with With all the bad things written out there about people with bad experiences I thought I would express a good experience.I bought a car from victory Ho With all the bad things written out there about people with bad experiences I thought I would express a good experience.I bought a car from victory Honda don't remember my salesman's name but the manager Mike Salmons came in and made the buying process really easy.he introduced himself as soon as I walked in the door and was around for the whole sales process that's why I probably don't remember my sales person's name.anyway he helped us get a good deal and it was fun to purchase to come from him I would deathly recommend sending my family and friends and would come back and purchase another car in the future great job Mike Salmons and victory Honda More

Service tried to convince me to pay for their mistake So I had my car, which was purchased from this dealer, serviced April 2015 under the complimentary maintenance program. They overfilled the engine whe So I had my car, which was purchased from this dealer, serviced April 2015 under the complimentary maintenance program. They overfilled the engine when changing the oil and spilled oil all over the engine block and car frame. I had cleaned it the best I could. They called me with a follow up survey later that week and I explained what happened. When it was time for my next oil change I went to Toyota who did a thorough check on the car and it was ok. A month later I get a mailer from Victory inviting me in for a free vehicle inspection and get re-acquainted event with free gas card. So for laughs I go back. They asked me if I had been there before. ( mind you I had my oil changed there six months before). They take my car to the service bay for inspection and I go thru the routine of meeting everyone for the 'first time'. They come back with my vehicle inspection report and tell me I have an oil leak and they need to replace the valve cover gaskets asap. I ask them to show me the leak. They show me dried oil stains on the engine block and in the grooves and asked me "will you be replacing those now or I will make and appointment for Monday! The stains were from where the same dealer spilled oil all over the engine six months before. Shamefull. I laughed and told them no thanks. More

Terrible Customer Service I purchased this used vehicle from Victory Honda and brought it back for a routine oil, filter and tire rotation. My experience in purchasing the car I purchased this used vehicle from Victory Honda and brought it back for a routine oil, filter and tire rotation. My experience in purchasing the car from them had not been a good one but I will share that in a separate review. I had been told when I purchased the car that they provide two yrs complimentary basic oil and filter changes and tire rotations. I had the option of purchasing a comprehensive maintenance program they call "car doc" which I declined. I showed them the sales ad for my car stating two yrs complimentary basic maintenance. When the time came , I called to schedule my oil change and service, the person i spoke with (Kevin) acted like he had never heard of this program. We talked he put me on hold and came back and told me the earliest time he had available which was Saturday. I brought my car in that day they acted like they didnt know why I was there. They acted like they had never heard of me and even kept calling me by a different name. I showed him my sales receipt, the card explaining the program (which was in the car when I bought it) and also the sales ad stating the complimentary service. He asked me if he could have them to make copies of. They asked me for all my name and phone number and I thought all that would be in their system! He came back told me it wouldn't take long and asked me to have a seat in the waiting area. I waited so long that two other people came in to get their vehicles serviced after me and had already left. Mind you I called two days before hand and made an appointment for that time! While I was waiting numerous sales people (including the ones that sold me my car ) kept walking by getting donuts or ice cream bars from the coolers. They looked at me in the waiting room and walked off never speaking. Finally Jenifer came in to tell me my car was ready and handed me the key. She gave me the work release saying they checked the car over (including air filter) and everything was fine. The next morning (Sunday) I noticed oil drips on my garage floor. It had never leaked oil before. I looked under he car thinking the drain plug was loose, but it was tight. I looked under the hood and noticed wet oil in the engine compartment. The cap was tight but oil was puddled on the block and spark plugs and down in the car frame. They had let the car over fill with oil. I checked the dip stick and with was over the plastic indicator. I cleaned it up the best I could. Later I checked the air filter. It was clogged and dirty and the box full of leaves and trash. Mind you they indicated it was checked and did not need to be replaced. When I purchased the car from them they said it had been fully serviced before being offered for sale. Obviously they "misrepresented" that as well as this was the same air filter. More

The service department is full of condescending folks. When I questioned Jennifer, one of the service techs, a few months ago about some of their determinations about my car she referred me to the service When I questioned Jennifer, one of the service techs, a few months ago about some of their determinations about my car she referred me to the service manager, Kevin. Thought things went okay until I returned recently and was sent directly to Kevin. He suggested 1 thing to solve my problem and 1 thing to do as maintenance, which I questioned, stating that I'd heard from a mechanic that it wasn't entirely necessary. Rather than explain why the maintenance was a good idea, he then pointedly looked at me and said "Well I guess you should go to that mechanic then." Wow. Well, for some reason I let them do the first part, only to have the problem re-occur. Needless to say I wound up with Kevin again. They kept my car for days ( I did get a loaner car, which was nice) and never called me to keep me advised of the situation. When I called on Friday, they said call back Saturday. When I called back Saturday, they told me my mechanic was off until MONDAY! Then on Monday I called and heard nothing for 2 hours. I went to the dealership to check on the car only to be told "Why the information on your car just arrived on my desk!." Yeah, right. This isn't the whole story, just the highlights. I've never been treated in such a condescending manner by customer service representatives in my life. Do not allow these people to even talk to you unless you are willing to allow them to do as they please, then they are happy. If you question them, they become surly and mean. More

Deceitful...no integrity They are extremely friendly before they have your money, but drop you quick afterwards. We went in to check out used cars. Jacob was our salesman. He They are extremely friendly before they have your money, but drop you quick afterwards. We went in to check out used cars. Jacob was our salesman. He was doing good until Geng, the general manager came, working the deceitful sales schemes hard. Geng wanted to show us cars out of our price range, telling us that he would give us a good deal, which really meant he would lie about the value and selling price of the car ( which was not posted since they just got it in) to make it seem like we were getting a good deal. This was the second time we had been there in 5 years and both times we had extremely high-pressure salesman. I am ashamed to say that I let them talk me into a bad deal, which I found out after researching more that night. We didn't get to take the car home that night because it needed some work/cleaning. They did not call us to keep us informed about the progress of the car. They already had our money so why would they? I called them each night after not hearing from them. When we did call, we got transferred, sent to voicemails, and left messages never to get called back. My wife tried getting through for 15 min one day and then got hung up on by the salesman, Jacob. Then she called his cell. He answered and after realizing it was her, said "I thought it was your husband trying to call." So he was obviously trying to avoid me. A few days later, my wife was finally able to pick up the car, and it had less than a gallon of gas in it. I called back to complain about that terrible service and Geng said they usually put $10 of gas in it and that he would see about getting me a check...yeah right. I knew that would never happen. More