Victory Honda of Morgan Hill

Wife went in to look at new 2021 CR-V and have Victory inspect and test drive our trade in 2018 CR-V. Sales person gave quote with trade in that was ridiculous. I had my wife leave. Over the next several inspect and test drive our trade in 2018 CR-V. Sales person gave quote with trade in that was ridiculous. I had my wife leave. Over the next several days Victory emailed back and forth negotiating for the new CR-V. Came to a price with trade that was agreed to twice in email by Victory sales staff (I was specific on details the second time to make sure we were on the same page). We prepared our trade and drove the 40 minutes to the dealership for the appointment they set to sign paperwork (supposed to be ready). Was greeted with salesperson and price $16k higher than the agreed to amount. Price was more than 10k above "suggested retail value" on the CR-V. Simply unbelievable. We now have our new CR-V using trade at a reputable Honda dealership at a final price with our trade in within 2k of the "agreed to" deal we had at Victory Honda in Morgan Hill. Obviously the deal was within reason as agreed to by Sales staff at Victory but they have no honor. If you are looking for honor and respect from a Honda dealership, look elsewhere. Victory Honda in Morgan Hill sales staff have no problem taking the shine off of a great product. I should have stuck with Sam Linder in Salinas as I have purchased there before (several cars). I have always received great service there, I thought Victory would be of the same caliber. Not even close. More