Victory Mazda San Leandro - Service Center

The service is all good! People are patient and the examination is thorough. Will come back! People are patient and the examination is thorough. Will come back! More

I'm always treated well at Victory Mazda. I was told that my prepaid service would be done in 2 hours, and it was done in two hours on the dot. I appreciate the video walk through inspectio I was told that my prepaid service would be done in 2 hours, and it was done in two hours on the dot. I appreciate the video walk through inspection as well as the complimentary car wash. More

I had a fantastic experience during my recent visit to Mazda, thanks in large part to Gian, who was an exceptional representative throughout the entire process. From the moment I arrived, Gian was welcomi Mazda, thanks in large part to Gian, who was an exceptional representative throughout the entire process. From the moment I arrived, Gian was welcoming, personable, and thoroughly professional. He made me feel like a valued customer and took the time to ensure all my questions were answered. The quality of service during my routine maintenance was top-notch. Everything was done efficiently and with care—from the oil change to the tire rotation and multi-point inspection. I left feeling confident in the work that was done and reassured that my car is in great shape. Overall, Gian and the entire service team delivered a smooth and trustworthy experience. I’ll definitely be coming back, and I highly recommend asking for Gian if you want excellent customer service and peace of mind. More

Always quick and efficient with follow up and explanations with no pressure and these three words explanations with no pressure and these three words More

Great service. Play did a great job understanding my needs and working out the right package. Play did a great job understanding my needs and working out the right package. More

Phay and his team are great! Very thorough, straightforward, and honest. They care about their customers and make sure they get the service they need. Very thorough, straightforward, and honest. They care about their customers and make sure they get the service they need. More

Service was good! Gian was professional, personable, efficient, knowledgeable. I appreciated Gian's clear advice regarding services to my car including recall, 50K se Gian was professional, personable, efficient, knowledgeable. I appreciated Gian's clear advice regarding services to my car including recall, 50K service, new tires, and replacement of lower control arms. He contacted me for approvals every step of the servicing. Waiting area and amenities were very good and staff was friendly. More

Overall good service. I had made an appointment specifying what services I needed done. I reached out on the day the service was supposed to be complete asking for an eta I had made an appointment specifying what services I needed done. I reached out on the day the service was supposed to be complete asking for an eta so I could be there in time to receive the vehicle. About 2 hours before the vehicle was supposed to be done, I got a call stating that they did not have the part in stock and it would need to stay in the shop another day. They were nice enough to provide a discount that covered Ubers to and from work while the car was in the shop. The only reason why I didn’t give 5/5 stars was because I wish they had checked to make sure they had all appropriate parts before giving me the initial estimated completion time. More

The employees are always very nice and helpful and explain any issue with me clearly. explain any issue with me clearly. More

If I could give this service department 10 stars I would! Excellent customer service and attention to detail. Most importantly, kept me informed throughout, explaining the repairs as well as the timeline fo Excellent customer service and attention to detail. Most importantly, kept me informed throughout, explaining the repairs as well as the timeline for completion. Immediately offered a loaner when it looked like the repairs would be longer than 1-day. More