Victory Mazda San Leandro - Service Center

Came in for an 8:15 appointment, asked for just an oil change. Pleasantly surprise there wasn not aggressive upsell for other services. Lyft was provided for a drop off. East and painless service. Just wi change. Pleasantly surprise there wasn not aggressive upsell for other services. Lyft was provided for a drop off. East and painless service. Just wish a ride back was also provided. More

Service is much improved from last time I visited there. Professional and courteous and kept me well informed on the process. Professional and courteous and kept me well informed on the process. More

Above and beyond service So far all the Mazda dealerships have been nice. I appreciate their attention dealerships have been nice. I appreciate their attention More

Very nice staff all is good nice experience will visit them again highly recommend this place👍 them again highly recommend this place👍 More

Service department did a great job keeping me informed of what maintenance service I needed but also letting me know in advance what wasn’t required and serving of my vehicle in a timely manner. I felt value what maintenance service I needed but also letting me know in advance what wasn’t required and serving of my vehicle in a timely manner. I felt valued as a customer. More

Friendly staff who were professional and treated me with dignity and respect. They gave me a timeframe in which my car would be ready, and they finished ahead of schedule and sent me a video of what they ha dignity and respect. They gave me a timeframe in which my car would be ready, and they finished ahead of schedule and sent me a video of what they had done. I was impressed and will continue to use them in the future. More

Good service, prompt appointment, efficient, timely response, and thorough debriefing of the service that was performed. response, and thorough debriefing of the service that was performed. More

Always quick and efficient with follow up and explanations with no pressure and these three words explanations with no pressure and these three words More

Phay and his team are great! Very thorough, straightforward, and honest. They care about their customers and make sure they get the service they need. Very thorough, straightforward, and honest. They care about their customers and make sure they get the service they need. More

Overall good service. I had made an appointment specifying what services I needed done. I reached out on the day the service was supposed to be complete asking for an eta I had made an appointment specifying what services I needed done. I reached out on the day the service was supposed to be complete asking for an eta so I could be there in time to receive the vehicle. About 2 hours before the vehicle was supposed to be done, I got a call stating that they did not have the part in stock and it would need to stay in the shop another day. They were nice enough to provide a discount that covered Ubers to and from work while the car was in the shop. The only reason why I didn’t give 5/5 stars was because I wish they had checked to make sure they had all appropriate parts before giving me the initial estimated completion time. More