Victory Mazda San Leandro - Service Center

Professional staff and accurate wait times provided. Comfortable space to relax while service is being performed. Comfortable space to relax while service is being performed. More

They had all of the necessary parts which another dealer didn't to perform the under warranty replacement. Easy to schedule, great service, kept me updated throughout. didn't to perform the under warranty replacement. Easy to schedule, great service, kept me updated throughout. More

There was no waiting, and everyone was very friendly and welcoming. I am sorry I forgot the man's name who helped me. He was very good at his job. The only problem was that the technician forgot to perform welcoming. I am sorry I forgot the man's name who helped me. He was very good at his job. The only problem was that the technician forgot to perform the alignment, so I had to return for a refund. More

It's always great to have someone greet you as a long lost friend. The service was excellent. lost friend. The service was excellent. More

Lost my Earphones Black Beats Pro, i left inside my car. After a $255 Inspection, the life of my breaks were not properly checked. It was a very fast visual inspection check and thats it. I really wish After a $255 Inspection, the life of my breaks were not properly checked. It was a very fast visual inspection check and thats it. I really wish after spending all that money and loosing my earphones at least i knew how more life my breaks have. Service/Chat with Agent Was No problem. More

This dealership is always fast and friendly. I am so glad it is so close to my residence. I am so glad it is so close to my residence. More

Alex gave me a quiet office for the long wait, which I really appreciated. I’m hoping he resolved my tricky issues. really appreciated. I’m hoping he resolved my tricky issues. More

Great service once I arrived (although I had to wait at least 10 min since they were short-staffed). I was quoted an amount ($99) for an oil change over the phone, but was told it would be $148 once I arr least 10 min since they were short-staffed). I was quoted an amount ($99) for an oil change over the phone, but was told it would be $148 once I arrived. I did appreciate the intake worker respecting the coupons that I brought. I also appreciate the video of the multipoint inspection. More

The people in the service dept are all great to work with. They sincerely care about their customers and make sure the issues are resolved. with. They sincerely care about their customers and make sure the issues are resolved. More

The service I received in 5/13/25 was not done correctly: my Mazda 3 alignment was set to that of a CX-5. When Hamdi gave me the final paperwork & bill it included 2 colored printouts of the alignment ‘diagn my Mazda 3 alignment was set to that of a CX-5. When Hamdi gave me the final paperwork & bill it included 2 colored printouts of the alignment ‘diagnosis’ & adjustment. He didn’t take time to go over it slowly w/me nor did I look closely at it b4 leaving the service counter. If he & I had spent adequate time reviewing it, we would’ve realized the mechanic’s mistake (CX-5 vs Mazda3) and the alignment could’ve been corrected right then and there. This would’ve saved me the time & trouble of having to return several days later for a new appointment to get this problem fixed. I recommend that the service advisor thoroughly review all paperwork with the customer to make sure they understand & that their questions are answered. More