Back

Victory Nissan of Mechanicsville

Mechanicsville, VA

4.7
1,996 Reviews

6564 Mechanicsville Turnpike

Mechanicsville, VA

23111

Directions

By Type

Showing 1,996 reviews

November 16, 2019

Great experience Everyone made sure the customer was happy Had a variety of options available Pleasure doing business with Hart look forward to doing business ag More

by iholmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Tyner, Doug Compton, Rod Robinson
November 15, 2019

Everyone there was very nice and helpful . especially the ow Because the ownee was there and went out his way to interact and talk to the customers.he even sent someone out to get my granddaughter what she wante More

by woodardsgwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Legette, Rodney Booker, Rod Robinson, Wil Brown
November 15, 2019

Wonderful experience! This is the first time I’ve bought a newer car and our sales associate Austin was wonderful! He did everything he could to make sure I got the car I w More

by katelynmartin3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Grandstaff
Nov 16, 2019 -

Victory Nissan of Mechanicsville responded

Katelyn, we are delighted to hear your first time purchasing a new car was such a wonderful experience! It is an exciting moment, and we are grateful you chose us to share this moment with! From all of us here at Hart Nissan, welcome to the family!!!!

November 15, 2019

I went in for an oil change and came out with a new car I came in for an oil change and my service provider was very informative and pleasant. After waiting the amount of time he quoted me i then was called More

by CFOWLER615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baker, Wil Brown
November 14, 2019

Great Visit I gave 4 stars because It was a good experience and the staff was good. I would give it 5 stars if I was able to get my loan through my car insurance. More

by ervh282
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Compton
November 11, 2019

He really worked with me and understood all of my concerns if you are looking for a car i would recommend that you would come here they are really nice people an have good customer service More

by Shayla
Recommend Dealer
Yes
Employees Worked With
Ta’Ron Wilson
November 09, 2019

Smooth process I truly will come back! Austin was a great help with me and my trade in. I wasn’t sure what I would get next but Austin helped me narrow down my choic More

by Natalie Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Grandstaff, Rod Robinson, Jermaine Simpson
Nov 09, 2019 -

Victory Nissan of Mechanicsville responded

Natalie, thank you for taking the time to get us your feedback! I will be sure to let the team members read your glowing review and tell them to keep up the good work! Welcome to our family here at Hart Nissan, we are here for you every mile of the way!!

November 05, 2019

Customer Experience Mr. Christian did a great job of responding to my inquiries and answering my questions. He was available outside of the traditional business hours to More

by New Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Christian
Nov 05, 2019 -

Victory Nissan of Mechanicsville responded

Welcome to our family here at Hart Nissan! We are pleased you found Chris such a great help, and will pass your praises onto him!

Nov 05, 2019 -

New Customer responded

Please let Mr. Christian know that he provided excellent customer service. When I arrived he was working with a customer which meant that I would need to wait. Mr. Christian did a great job of multitasking and keeping me abreast of what was going on. Unfortunately, he seemed to be working hard by himself. There were some miscellaneous tasks like putting gas in the other customers car that could have been completed by one of the associates who were not working with customers and seemed to simply be conversing and surfing the internet at the table. I waited because I wanted to purchase the car that day. Unfortunately, the process took longer than it should have. This was the only area of opportunity and the reason for the lower customer service rating.

November 05, 2019

Very helpful and a great person, keeps you informed about what’s going on, and he is great at what he does, never experience help like this in the service department before. More

by Resa
Recommend Dealer
Yes
Employees Worked With
Doug Compton, Brandon Baker
November 05, 2019

Rogue Xperience My salesman worked with me to get the features and capabilities I wanted in my new vehicle at a cost that I was happy with. Outside of the terribly lo More

by missikay03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Christian, Brittany Esteppe
Nov 05, 2019 -

Victory Nissan of Mechanicsville responded

It was a pleasure meeting you, and I am happy we were able to get you just what you wanted! I will try to insure the process is less time consuming, sometimes paperwork and communication with the lenders takes some time. I am happy that the experience was an overall positive one! If you need any help with any of your new features, please reach out to us! We are here for you every mile of the way! Brittany Esteppe Owner Loyalty Manager 804-417-0202 ext. 1008 brittanyesteppe@hartnissan.com

...
128
...