Victory Nissan of Mechanicsville

Awesome people, great experience, knowledgeable staff, speedy sales, fair deal, respectful of my time and good followup. speedy sales, fair deal, respectful of my time and good followup. More

Awesomeness! And Yosef was great! I’d recommend. Super impressed with the whole salesman part. And Yosef was great! I’d recommend. Super impressed with the whole salesman part. More

Shawn T was pleasant to work with. Good customer service and very detailed. Thank you Good customer service and very detailed. Thank you More

I'm a regular customer for a many years! always feel at home! Staff me like family..I will always come back. always feel at home! Staff me like family..I will always come back. More

The salesman, Wilbert Brown worked with me to make sure I got the vehicle I wanted and in my price range. He answered numerous questions that I had with ease. got the vehicle I wanted and in my price range. He answered numerous questions that I had with ease. More

Took my car back 30 min after my appointment and then called me to ask what I needed done. Mind you it was already on my appointment and the attendant who took my mileage already got the information. Ano called me to ask what I needed done. Mind you it was already on my appointment and the attendant who took my mileage already got the information. Another 30 mins when by and I was informed of the price (no one even started working on it yet). I was told I would have to pay for the oil change and my warranty stuff ended, without even being given previous notification that it ended . I still don’t have information. I chose to go somewhere else for service. I spent close to $2000 the previous month on maintenance from the same service department and still had to come back for an oil change that I needed one. More

Samuel Adams was professional and provide me with everything I needed for my purchase. I would recommend him in the dealership to anyone. everything I needed for my purchase. I would recommend him in the dealership to anyone. More

OMG! Working with Fred was the best sales person experience I have ever had at a dealership. He was professional, extremely competent and knowledgeable of Working with Fred was the best sales person experience I have ever had at a dealership. He was professional, extremely competent and knowledgeable of the vehicles that I saw. He promised to do everything in his power to make sure that I got a good deal, and he did just that. Even though I already had been approved by my own credit union, Fred said give him a try and he promise he could beat their finance rate and keep my payments where they needed to be. I highly recommend him! He went above and beyond with every question and every need that I expressed. The more I said "Wow", the more he continued to "Wow" me. There's nothing else that he could have done! More

My initial reaction to the original visit was pretty impressive a lot of things wanted to ask but it seemed so. Fast with the processi forgot the sales Fred was so busy making my visit so comfortable I impressive a lot of things wanted to ask but it seemed so. Fast with the processi forgot the sales Fred was so busy making my visit so comfortable I forgot a lot of questions anyway it was a pleasant experience the service center was different service dept and sales department do not communicate I had 3 immediate ideas that needed done the vehicle needed service on and had owned the vehicle less than 30 days I d More

It was my first visit to Victory Nissan and experience was disappointing; they tried every opportunity (at least on 3 occasions in one visit) to confuse and harass for signing up for more paid services. I was disappointing; they tried every opportunity (at least on 3 occasions in one visit) to confuse and harass for signing up for more paid services. I visited there for safety recalls and a complimentary oil change offer which I got via mail. While taking appointments over phone I specifically mentioned about that "complimentary part". When I went to the service center, the staff was signing me up for oil change while not asking anything about "complimentary" part, a crafted miss of information I suppose (first occurrence). When I mentioned that I was offered this via mail along with safety recall, the staff said "I have never heard of such an offer", quite rudely, instead of asking if I have the letter/proof (second occurrence). Then I insisted I can show the letter and only then they agreed to see, and after seeing that they agreed. Then after the work was done when I went to pay the bill, they put in the oil change charge again back to it (third time). Again I needed to argue to take it off. Lastly, I added state inspection (which I would say never do in here), they found flaw in my car windshield wiper (which definitely works just fine, I never faced an issue) and insisting if I want to repair it by them (which they charge $90-145, while parts costs around $20 and labor time of hardly 1-2 mins). I opted for no repair and they put on rejection sticker as per policy. It's possible it was not up to the level to pass the inspection, but I doubt it very much. One positive experience is that the staff answered all my questions regarding the recall procedure and provided recommendations when I asked for, regarding car maintenance things. I am not going back here again for any service, disappointed to see such poor Nissan service (which I never encountered over 4 different state Nissan dealership across texas, MA, NC, after being loyal Nissan car buyer thrice in last 11 years. More