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Victory Nissan of Mechanicsville

Mechanicsville, VA

4.7
1,996 Reviews

6564 Mechanicsville Turnpike

Mechanicsville, VA

23111

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Showing 1,996 reviews

October 28, 2021

Awesome dealership!! My car was damaged while in their shop and the damaged tail light was replaced without charge!! More

by Lucile.robinson52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baker, Ashley Reed, Melisa Stilwell
Oct 30, 2021 -

Victory Nissan of Mechanicsville responded

Lucile.robinson52, thanks for your praise and kind comments about our team.

October 27, 2021

We purchased our vehicle 8/13/2021 as of today, 10/27/21 I have not heard from Heather, title clerk, regarding the status of my NC plate or registration status. My husband and I both have called multiple ti More

by Frustrated
Recommend Dealer
No
Employees Worked With
Margaret Gullins, Phil Kuzniar, Heather Taylor
Oct 30, 2021 -

Victory Nissan of Mechanicsville responded

I am sorry to read that you are having issues with getting your Out of State Registration handled. I would like to assist you in seeing if we can expedite the situation if possible. Please feel free to call me at 804-417-2590, or email me at phil@hartnissan.com. I look forward to assisting you. Phil Englander

October 27, 2021

Wait time poor last time I was there told me two hour my car was park In the back of parking lot like they didnt even touch my car the worse dealership in world three the last time not coming back no more More

by nicolebattle02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Teets
Oct 30, 2021 -

Victory Nissan of Mechanicsville responded

I am so sorry to read you had a less than favorable experience with our Service Department. I would like to discuss your experience in an effort to understand where we fell short. Please give me a call at 804-417-2590 to discuss further, It is truly our desire to make each customer's experience a positive one. I look forward to speaking with you soon. Phil Englander

October 27, 2021

I am very pleased with my experience at Hart Nissan. I appreciate the hard work and attentive salesmen that went out his way to make sure I walk away with a beautiful car! Thank for everything! More

by GIGI67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Kuzniar, Renjit "RJ" Oommen
Oct 28, 2021 -

Victory Nissan of Mechanicsville responded

Gigi67, we're so glad that we were able to go above and beyond your expectations!

October 26, 2021

The dealer ship was absolutely awesome and extremely courteous. I mean from the time I walked in the door until I went to the fianace table. This was the only dealership that called me back when I was l More

by Chad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonzalez, Renjit "RJ" Oommen, Asia Neal-Allen
Oct 28, 2021 -

Victory Nissan of Mechanicsville responded

Hi Chad, thank you so much for your positive comments about Hart Nissan!

October 25, 2021

I really enjoyed waiting on my car. I can't remember name of the guy who waiting On me very polite held the door open and shared there was water snacks and coffee tea was available excellent custom More

by Sandra Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember his name
Oct 28, 2021 -

Victory Nissan of Mechanicsville responded

Sandra Watson, we are very happy we could provide you with a positive experience!

October 25, 2021

The service I got from this dealership was very well done. They got me in, gave me a time for my car inspection and the price. I will be coming back to this dealership for my next autoinspection More

by lshortyjames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baker
Oct 28, 2021 -

Victory Nissan of Mechanicsville responded

Lshortyjames, it's experiences like yours that really keep us motivated!

October 24, 2021

Very friendly informative the web did a great job I asked him questions and he answered them Excellent More

by Jmilburn0123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baker
Oct 26, 2021 -

Victory Nissan of Mechanicsville responded

We appreciate your positive review about your recent experience with us!

October 24, 2021

Your service technician needs to have a better Training As well as communication skills and a better response time More

by krg3
Recommend Dealer
No
Employees Worked With
Ryan
Oct 30, 2021 -

Victory Nissan of Mechanicsville responded

I would like to discuss your recent visit with our Service Department, to better understand where we may have fallen short of your expectations. Please feel free to give me a call at 804-417-2590 so that I may be of assistance to you. Phil Englander

Oct 30, 2021 -

krg3 responded

I'm good I just won't be coming back there again

Oct 30, 2021 -

Victory Nissan of Mechanicsville responded

I am so sorry to hear that. Again, if you would like to discuss the situation, I would very much like to understand what measures we need to take towards improvement. I appreciate you taking the time to share your thoughts. Have a wonderful weekend

October 24, 2021

This dealership has been wonderful, beginning with our sales representative, Doug, all the way through to the service department. I will never go anywhere else. More

by EUBAR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug, Gary Hull, Brandon Baker, Earl Rudd, Kelvin Solano, Max Royal
Oct 26, 2021 -

Victory Nissan of Mechanicsville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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