Victory Nissan of Mechanicsville

Whenever I ask the service department to check something in my car because I keep hearing a sound that sounds like something is rattling, they claim to never hear it and as soon as I get my car back I can h in my car because I keep hearing a sound that sounds like something is rattling, they claim to never hear it and as soon as I get my car back I can hear the noise. I just don’t understand why you guys can never hear it. More

Hart Nissan provides special services and care which we appreciate. We also thank Jonathan for his attention and expertise. appreciate. We also thank Jonathan for his attention and expertise. More

Never had any problems. Nice and very mannerable. Friendly and helpful every time when we come. Friendly and helpful every time when we come. More

Excellent service i always get Brandon is is great good customer service always treat me right!!! customer service always treat me right!!! More

RJ was a pleasure to work with.So kind & great followup. Thank you so much for a good experience. Thank you so much for a good experience. More

Very disappointed in my experience with Hart Nissain. From the minute I purchased this vehicle, it has been nothing but a nightmare. I signed paperwork on the vehicle on May 24th. I was not able to pi From the minute I purchased this vehicle, it has been nothing but a nightmare. I signed paperwork on the vehicle on May 24th. I was not able to pick up the vehicle until 2 days later. The vehicle was not even washed nor did it have a spare tire. On May 27th, the engine light comes on and I return the vehicle for service. I was given some ridiculous reason like since there was no spare tire on the vehicle that was why the engine light was coming on. I was given a loaner vehicle until they serviced my vehicle but was asked to return the loaner because it had been sold. My vehicle was not available until June 2. I texted about the spare tire on June 11 and received a text that I could go to Chesterfield Auto Parts and pick one up. I quickly received a call from Mr. Anderson informing me to disregard that text. I was able to get the spare tire on June 17 or 18th. About 3 weeks later, after leaving the bowling alley the vehicle will not start. I call a tow truck and have it towed to Hart Nissan. They have the vehicle jump started but could find nothing wrong. A month later, I am leaving work and the vehicle shuts off. No warning, no nothing, it just shuts off. I call the tow trunk again and have the vehicle towed to Hart Nissan. This was September 3rd. It is now October 8 and I still don't have my vehicle. The only time I hear from the dealership is when I call them. This has been a nightmare experience. It seems as though Hart was only concerned about the sale and not the customer satisfaction. More

They are very appreciate they let you know about your service appointment and they get your car in and out of service quick service appointment and they get your car in and out of service quick More

Totally awesome! This is our third time back. Customers for life. Joe and jay wet far above expectations. for life. Joe and jay wet far above expectations. More

They wouldn’t investigate the ongoing fuel issue. Just listened to Nissan and did a bandaid - which hasn’t fixed the issue and now I am stuck in NC!!! listened to Nissan and did a bandaid - which hasn’t fixed the issue and now I am stuck in NC!!! More

I got an oil change and tire rotation done with Brandon. He made sure that I was taken care of during my visit and was extremely helpful and honest. Thank you for the wonderful service! He made sure that I was taken care of during my visit and was extremely helpful and honest. Thank you for the wonderful service! More