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Victory Nissan of Mechanicsville

Mechanicsville, VA

4.7
1,994 Reviews

6564 Mechanicsville Turnpike

Mechanicsville, VA

23111

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Showing 1,994 reviews

September 24, 2021

I made my appointment two weeks and still waited 2 hours for just a oil change More

by myersrhonda360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Baker
Sep 25, 2021 -

Victory Nissan of Mechanicsville responded

I am sorry to read that your most recent visit fell bellow that of your expectations. In addition to a Oil Change, we perform a multi check inspection, which depending on our findings, can take a little extra time as well. This should have all been shared, and my apologies that it was not. I have shared your comments with our Team in an effort to provide a more transparent and thorough expectation in regards to time. We realize your time is valuable, and appreciate the opportunity to be of service to you

September 23, 2021

Best sales staff and best service department! They all are a pleasure to work with me scheduling is an ease More

by CHEFazio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baker
Sep 23, 2021 -

Victory Nissan of Mechanicsville responded

Thank you taking the time to rate your more recent visit to our Dealership. We appreciate you!

September 23, 2021

Very pleased with the service I receive everytime I come. Brandon Baker always makes the experience great More

by v.denesejacobs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baker
Sep 24, 2021 -

Victory Nissan of Mechanicsville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 23, 2021

They were so nice and very helpful to me when I bought my car in for service More

by aja_botts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonzalez
Sep 23, 2021 -

Victory Nissan of Mechanicsville responded

Thank you for the kind review and amazing comments!!!

Sep 24, 2021 -

Victory Nissan of Mechanicsville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 22, 2021

Urgently needed a car. Called and spoke with Jasmine who let me know what was available and promised to have someone to help me when I arrived. I met Doug on the lot and he listened to what I was looking fo More

by Sabrassier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Compton, Eric Lawson, Jasmine Riddick
Sep 22, 2021 -

Victory Nissan of Mechanicsville responded

WOW! Thank you so much for the raving review! We love to read reviews like this! We appreciate the opportunity to earn your business!

September 22, 2021

I have always received great service from this team, and I especially appreciated Melissa’s expertise. More

by reddawg424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melisa Stilwell
Sep 24, 2021 -

Victory Nissan of Mechanicsville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Sep 25, 2021 -

Victory Nissan of Mechanicsville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

September 22, 2021

They were very professional, friendly and courteous when responding to my inquiries and in discussions regarding my purchase. The salesman Willard Brown was most helpful and reached out multiple times to as More

by marykay1202
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Brown
Sep 22, 2021 -

Victory Nissan of Mechanicsville responded

Thank you!! We truly appreciate the opportunity to serve you and appreciate you taking the time to rate the service on your most recent visit! Welcome to the Hart Family!

September 21, 2021

RJ was a wonderful salesperson. He was friendly and knowledgeable and took me right to the car I was looking for. He was also very efficient. The store and parking lot was very nice. More

by ukcoffeys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renjit "RJ" Oommen
Sep 21, 2021 -

Victory Nissan of Mechanicsville responded

Thank you! We appreciate the opportunity to serve your Automotive needs!

September 20, 2021

Yall left my lights unplugged and it took way to long for 2-3 day job it took 2 weeks to be exact More

by topazsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Haygood, Ashley Reed, Melisa Stilwell
Sep 20, 2021 -

Victory Nissan of Mechanicsville responded

topazsmith-I am sorry to read there was a concern with your most recent visit. Could you please reach out to my Service Manager, Wayne Haygood, at 804-417-0202 so we can address the situation and find out what can be done to correct it. I appreciate you bringing your concern to our attention.

September 20, 2021

Great service, the wait time was quick and easy. The auto service rep was amazing at explaining things to me. More

by E_PARKER10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melisa Stilwell
Sep 20, 2021 -

Victory Nissan of Mechanicsville responded

Thank you for allowing us to be of service to you, and we truly appreciate you taking the time to rate the level of service from your last visit!

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