Victory Nissan of Mechanicsville

I had an appointment git there early. I waited an hour in the lobby no one even addressed me or ask if I needed help. I finally waved my hands. I was told the car I ended up purchasing was going to be in the lobby no one even addressed me or ask if I needed help. I finally waved my hands. I was told the car I ended up purchasing was going to be filled with gas and it wasn't. I'm big on customer service and it clearly was lacking. More

Great dealer very friendly they will take great care of you and all your car needs you and all your car needs More

This is a nice dealership and our sales representative, Doug C. Has provide exceptional service both times our family has bought from Hart. All of my questions were answered and I didn’t feel pressured to Doug C. Has provide exceptional service both times our family has bought from Hart. All of my questions were answered and I didn’t feel pressured to make any decisions. Excellent place to buy a car, especially from Doug! More

Our sales person was very knowledgeable and concerned about our needs and he wanted to keep our payment in our range. about our needs and he wanted to keep our payment in our range. More

My dealer was good..They manager on the used car side was the problem. He was not people friendly or customer helpful. I think the manager could have done more than he did the problem. He was not people friendly or customer helpful. I think the manager could have done more than he did More

I am always greeted in a friendly manner with a smile when I walk into Hart Nissan. Nissan has never waisted my time everyone there is fast but takes care of my needs. when I walk into Hart Nissan. Nissan has never waisted my time everyone there is fast but takes care of my needs. More

Jay went up and beyond to find the car i wanted and had it delivered in a timely manner. Thankfull all that they did to accommodate me. it delivered in a timely manner. Thankfull all that they did to accommodate me. More

100% a1 from walking in paper work andever one who help me in any way where perfosonal and treated me and wife with respect and coursstey me in any way where perfosonal and treated me and wife with respect and coursstey More

The salesman was very helpful at helping me find the vehicle in the price range that I wanted. The vehicle also has low mileage which was important to me. vehicle in the price range that I wanted. The vehicle also has low mileage which was important to me. More

My service writer, Melissa, was fantastic. She was a bright note in the whole ordeal. There were major hiccups in getting my car repaired and dealing with Nissan Warranty to approve the repair. It took bright note in the whole ordeal. There were major hiccups in getting my car repaired and dealing with Nissan Warranty to approve the repair. It took FOREVER for the warranty people to approve my repair. I was also unimpressed by the “loaner vehicle (Versa)” and the process. I took an electric car in to be repaired and was given a gas vehicle that I had to drive for an entire month. The loaner, despite being a 2021, was definitely we’ll below the fit and finish of my Leaf. I understand some things are beyond the control of the service department. I also did not appreciate the terse email informing me I needed to contact the loaner department as it was overdue to be returned. I had been told that I did not need to return to the service department and I would be in the loaner until the repairs to my car were completed. I also would like to mention that when I picked up my Leaf, Melissa said they could not wash it as the windshield was still curing. I wish they had at least vacuumed to inside of the vehicle. They left pieces of glass and pieces of trim from the windshield on the dashboard and I can still hear glass in the ductwork when I turn on the defrost. More