Victory Nissan of Mechanicsville

William Wood was very helpful and made buying a car fairly fun. The whole experience was very easy, even though we were there very long fairly fun. The whole experience was very easy, even though we were there very long More

Unfortunately my visit to Hart Nissan for service did not go well. I had made a 9 AM appointment and arrived at 8:40 AM. Because of a backlog in the check in area, my car was not checked in until past nine go well. I had made a 9 AM appointment and arrived at 8:40 AM. Because of a backlog in the check in area, my car was not checked in until past nine. I inquired as to how long service would take and was told "no more than an hour". I had a ride to take me to a 9:30 appointment elsewhere. I was to be called when my car was ready. I returned to the dealership at 11:00 AM only to find that my car had not yet been serviced. I was told that customers who waited on site, regardless of appointment time, were always serviced before "drop-offs". I was not advised of this when I arrived with my car. I was told that my car would not be ready until after 12 PM. After a fruitless discussion about what the purpose of an appointment was, I was promised my car would be serviced next. Upon paying my bill and looking over the work order, I saw that "after 2 PM" was written on the work order. So, my 9 AM appointment would not have been taken care of until after 2 PM had I not retuned to the dealership. I was told that the appointment time was an arrival time not a service time. This is nonsense. More

From the second I walked in I felt welcomed! Jay & Phil we’re very friendly & professional throughout my entire buying experience! Thank you for my new 2022 pathfinder! I love it!!! Highly recommend we’re very friendly & professional throughout my entire buying experience! Thank you for my new 2022 pathfinder! I love it!!! Highly recommend More

Chris Brown was the best. His customer service was superb and he didn’t stop until he got me what I truly wanted. This is my 2nd car I purchased from this dealership and I will definitely use them in the fut and he didn’t stop until he got me what I truly wanted. This is my 2nd car I purchased from this dealership and I will definitely use them in the future!!! More

I love my 2021 Kicks! Jeremiah and Kevin were professional and kind. They helped me get into the car I wanted. My Finance Manager, Brittany, helped me pick products that fit my needs. The whole t professional and kind. They helped me get into the car I wanted. My Finance Manager, Brittany, helped me pick products that fit my needs. The whole team was wonderful. I had a great experience at Hart Nissan. 10/10- would recommend. More

I was lied to amongst other things by Jeremiah Haskins. More

Chris Brown was wonderful to work with. Very patient in showing me all the features. Easy to talk to and very pleasant. Tried to get me the best deal. showing me all the features. Easy to talk to and very pleasant. Tried to get me the best deal. More

The level of customer service was demeaning. I don’t feel that I need to explain why I took a short term leave from work when you can see on my paycheck stubs I been with my company for a little bit over 2 y that I need to explain why I took a short term leave from work when you can see on my paycheck stubs I been with my company for a little bit over 2 years just for me to purchase a used car. I was taken around the ringer and asked in my personal business about me loosing my child last year and somehow was made to feel that if I have that information a loan could be given to me to get a suv or car. I was recommended to this place so had high hopes. I will NEVER recommend them and the service was trash More

I felt welcome from the moment I walked into the dealership. I felt I was the most important customer. Chris Brown was so professional and helpful and kept me updated throughout the entire process dealership. I felt I was the most important customer. Chris Brown was so professional and helpful and kept me updated throughout the entire process. He made the process a pleasure. More

I had a very bad experience the first time with a crooked salesman name Tate and said I would never go back but I met Chris Brown, he is by far an outstanding person , he went above and beyond to he crooked salesman name Tate and said I would never go back but I met Chris Brown, he is by far an outstanding person , he went above and beyond to help me find what I was looking for and he did find it , I can not give him enough praise for what he has done for me, I’m just hoping he is well awarded for all his work and all that he does to help his customers.I would never go to another dealership or salesperson as long as he is at this dealership.I give him 100% on everything he does for a customer. More