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Victory Nissan of Mechanicsville

Mechanicsville, VA

4.7
1,994 Reviews

6564 Mechanicsville Turnpike

Mechanicsville, VA

23111

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Showing 1,994 reviews

June 04, 2021

Sales favorite word is sorry,after 30 times it does not mean anything, you should never say that to a customer. I made arrangements ahead of time. and still took 4 hours, houldn't take 4 hours to buy a tru More

by radonman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph McCauley
Jun 07, 2021 -

Victory Nissan of Mechanicsville responded

radonman, here at Hart Nissan we strive for 100% customer satisfaction at each dealer visit and seems we have missed that opportunity with you. We certainly apologize for the inconveniences that were presented to you during your time with our staff, and appreciate you taking the time to share your feedback so we can be sure this does not happen again. If you would like to discuss your experience in more depth with us, please do not hesitate to contact us directly.

June 02, 2021

Doug was most excellent; very friendly & provided good information about Kicks. A true “Virginia Gentleman.” The “finance” person, Phil, not so much. Unsure why we had to interact with him since we Too More

by BHSNITZER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Compton, Phil Kuzniar
Jun 03, 2021 -

Victory Nissan of Mechanicsville responded

BHSNITZER, thank you for taking the time to share about your experience with our staff. We appreciate your feedback regarding your time with us. We strive for 100% customer satisfaction and seem to have missed that opportunity with you. I would love to discuss your time with us in more detail, please give me a call at 804-522-1694. Madison Hendricks Owner Loyalty Manager

June 01, 2021

Phil Englander was great! The final price was exactly as quoted, and they even covered my trade in loan which was higher than the original offer! No upselling, straight forward and a great car ! More

by Wes G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Englander, Phil Kuzniar
Jun 03, 2021 -

Victory Nissan of Mechanicsville responded

Wes G., welcome to the Hart Nissan Family! We strive for 100% customer satisfaction, it's the Hart way! We hope you enjoy your new ride, and look forward to servicing you and your vehicle in the future! Please do not hesitate to reach out if there is anything else that we can help you with!

May 31, 2021

Great very nice to me and my family will if I need something else I would like visit this place again and I will tell some other people about this place More

by Daumble64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Esteppe, Demond Tarrer
May 31, 2021

I was really happy with my sales person. Wasn’t pushy at all and provided great service. He was very helpful. The finance department was a very quick and smooth process. Couldn’t be happier. More

by jpollard1022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Haskins, Phil Kuzniar
May 30, 2021

Very welcoming experience at Hart Nissan. I brought in pricing from another dealer and they were able to beat it. Doug was great to work with; he never tried to force a sale on me, instead he provided his More

by timothy.mahanes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Compton, Brittany Esteppe
Jun 01, 2021 -

Victory Nissan of Mechanicsville responded

timothy.mahanes, congratulations on your new Nissan vehicle and welcome to the Hart Nissan Family! We are glad to hear that Doug provided you with the customer satisfaction you deserve when purchasing a vehicle. We look forward to servicing you and your vehicle in the future, please do not hesitate to contact us directly if there is any other assistance we can provide to you.

May 28, 2021

Hart Nissan was the only dealership in the region that was able to find the vehicle I wanted. Just a seamless, smooth transaction with a helpful staff from sales to finance. More

by Scott D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Esteppe, Phil Englander
May 30, 2021 -

Victory Nissan of Mechanicsville responded

Mr. D, thank you for taking the time to share about your experience with our dealership. We are happy to have you as part of our Hart Nissan Family! If there is anything you ever need assistance with, do not hesitate to contact us directly.

May 27, 2021

Every step of car my purchase was the best experience I've ever had. Doug Compton, my salesperson, was courteous and extremely knowledgeable. His followup though unexpected has been very helpful in regar More

by lucyrabbit4124
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Compton
May 28, 2021 -

Victory Nissan of Mechanicsville responded

lucyrabbit4124, welcome to the Hart Nissan Family! We strive for 100% customer satisfaction and are happy to hear that Doug provided you with just that! I will be sure to share your kind words with Doug, and we look forward to seeing you again! If you ever need anything, please give me a call at 804-522-1694. Madison Hendricks Owner Loyalty Manager

May 24, 2021

Great customer service. Everyone was very helpful. Will buy from hart nissan again. They really went out of there way to make sure I leftcwith the car I wanted More

by randyevans197511
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Compton
May 25, 2021 -

Victory Nissan of Mechanicsville responded

randyevans197511, congratulations on your new vehicle purchase and welcome to the Hart Nissan Family! We appreciate you taking the time to share about your experience with us and look forward to servicing you and your vehicle in the future! Please let us know if there is anything else that we may be able to further assist you with.

May 23, 2021

The Staff Members that assisted me with my purchase were very pleasant and helpful. I appreciated their good customer service. It was a great experience. More

by madriabarnes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Esteppe, Wil Brown
May 24, 2021 -

Victory Nissan of Mechanicsville responded

madriabarnes, congratulations on your vehicle purchase and welcome to the Hart Nissan family! We appreciate you taking the time to share about your experience with our team and appreciate your feedback. If there is anything that you would like to further discuss about your time at Hart Nissan, please do not hesitate to give me a call directly at 804-522-1694. Madison Hendricks Owner Loyalty Manager

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