Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
463 Reviews of Hart Nissan - Service Center
Sort by
October 28, 2018
Past experience has been great this time not so much 8:30 appt for oil change. Called at 9:17 with 4 recommendations, selected 2 of them, was told it should take 1 hr 15 mins. No one answered phone at 10 8:30 appt for oil change. Called at 9:17 with 4 recommendations, selected 2 of them, was told it should take 1 hr 15 mins. No one answered phone at 10:45 when we called, called back a while later, no answer, went back to dealership to check if ready, car had not been serviced yet, was taken in at 11:30. We came back home & was called at 12:40 that car was ready. Not a big deal but we were expecting guests at our house for dinner at 4:00, thought an 8:30 appt would give us enuf time, & we had other things to do, very stressful. More
by SSNEWSOME4693
Verified CustomerEmployees Worked With
Don’t remember their names, not on list
October 28, 2018
Very professional I love the speedy work and willingness to fix any problems I had. I enjoy the family environment. The service lounge is also relaxing for any time you I love the speedy work and willingness to fix any problems I had. I enjoy the family environment. The service lounge is also relaxing for any time you need to wait. More
by PMABRY626
Employees Worked With
Megan Thrower, Gary Hull, Scott Batwinas
October 28, 2018
Oil change My experience was good ,Todd was really nice and he went over everything that was being done to my vehicle and future services that I would need. I wa My experience was good ,Todd was really nice and he went over everything that was being done to my vehicle and future services that I would need. I was satisfied. More
by KG
Employees Worked With
Todd A.
October 27, 2018
You are spoilering me! Tops in customer service! Do you want to experience a level of customer service that you expect? And have it surpass you expectations? Come and experi Tops in customer service! Do you want to experience a level of customer service that you expect? And have it surpass you expectations? Come and experience the Hart nissan service department! More
by Nissanguy
Employees Worked With
Scott Batwinas
October 27, 2018
Janelle Duncan is a Rockstar! Janelle has completely mastered the little things that make her customer service superior amongst her peers! With her extremely infectious smile and Janelle has completely mastered the little things that make her customer service superior amongst her peers! With her extremely infectious smile and attention to detail she has really made this an enjoyable experience for me! Her upbeat personality was refreshing and most importantly genuine. More
by DLALEXANDER09
Employees Worked With
Janelle Duncan
October 27, 2018
Everyone was very friendly Rebecca was was very friendly with a smile . Kept me updated even though she was busy . I was happy it didn’t take take but an hour and minute. Rebecca was was very friendly with a smile . Kept me updated even though she was busy . I was happy it didn’t take take but an hour and minute. More
by TJAMES.RICHMOND
Employees Worked With
Rebecca Stillings
October 26, 2018
Poor customer services guy! Very rude!!! Every time I come in to get my car service he always get smart and across me when I’m talking. How disrespectful!! Very rude!!! Every time I come in to get my car service he always get smart and across me when I’m talking. How disrespectful!! More
by AAK2271
Employees Worked With
Scott Batwinas
October 26, 2018
Great! The service provided me was great. The salesperson checked out the complaint I had concerning my vehicle. I am satisfied with the service and manneri The service provided me was great. The salesperson checked out the complaint I had concerning my vehicle. I am satisfied with the service and mannerism of the time spent as well as the hospitality of the staff. More
by DEJOUR381
Employees Worked With
Katie Snead, Wayne Haygood
October 26, 2018
Great and quick service experience My experience at the dealership far exceeded my past experiences at other dealerships. I would highly recommend Hart Nissan tot friends. This will b My experience at the dealership far exceeded my past experiences at other dealerships. I would highly recommend Hart Nissan tot friends. This will be my service center for all future services. More
by TJ3778
Employees Worked With
Megan Thrower
October 26, 2018
Customer service I am not sure the name of the man that serviced my car. I’m sure you can look this up by my name. Anyway, he was extremely rude. I asked the service m I am not sure the name of the man that serviced my car. I’m sure you can look this up by my name. Anyway, he was extremely rude. I asked the service manager to tell me exactly why the parts on my car needed fixed because I did not understand. The manager got the man that looked over my car. His first words to me were, “what do you not understand!” Firstly, I am a female and I do not understand a lot about cars so I feel it is common decency to explain this to me especially when you want $2,500 to fix my car I’ve only had for 3 months. So I am extremely frustrated with the customer service I was given. When I called before I picked up my car I was on hold for 25 minutes then to see why it needed fixed and someone hung the phone up on me. This is not okay. I work in customer service and would never treat someone like this. More
by Nicole
Employees Worked With
Shawn Tyner
