Victory Subaru

Real waste of time Tony and his boss, who could be bothered to come over and speak with us really missed the boat. They were so concerned with meeting my trade in asking Tony and his boss, who could be bothered to come over and speak with us really missed the boat. They were so concerned with meeting my trade in asking price, they forgot to sell me a car. I would have been willing to work it out on my end, but they didn't seem eager to make a sale. If I sold like that, I would have a client in the world. Really unfortunate, but I'll buy a Subaru. It will just be from another dealer. More

CHEAP PLOYS TO CON CUSTOMERS. DO NOT DO BUSINESS WITH CARLOS Please BE CAREFUL if you choose to do business with Victory Subaru (CARLOS ORTIZ- Internet sales manager) Victory Subaru (Carlos) informed us that Please BE CAREFUL if you choose to do business with Victory Subaru (CARLOS ORTIZ- Internet sales manager) Victory Subaru (Carlos) informed us that they have an anniversary promotion of 0% financing on all Subaru models along with free navigation and a price match guarantee. Carlos convinced us to drive 80 miles to their dealership and avail of this offer. Before getting there, I called to ensure that the specific car we wanted was in stock and we were told it was. Carlos also informed us that they could beat or match any price and give us the 0% financing for at least 48 months considering we were top tier credit. Upon getting there almost 2 hours later at our appointment time, Carlos was not at the dealership and we were told then that the car was no longer in stock. Knowing that we were driving for 2 hours ,nobody had the courtesy to call and inform us of this. We were then told that they would no longer match or beat the price (we had a written email from another dealership) and could only do the zero percent financing for 12 months in-spite of having top tier credit. We had a really terrible experience as this was a cheap 'salesman' gimmick to con us into coming to the showroom hoping to close the deal. Despite going through this ordeal they didn't seem apologetic or neither did they make any exception to even 'match' the price or make up in some way. We obviously walked out of there without buying the car, so PLEASE BE MINDFUL before you deal with Victory Subaru and CARLOS ORTIZ. More

Very positive and pleasant buying experience I was buying an Impreza Premium for my daughter. Bill Powell was very busy so we had to wait quite a while before speaking to him on both visits. But I was buying an Impreza Premium for my daughter. Bill Powell was very busy so we had to wait quite a while before speaking to him on both visits. But Bill was friendly, sincere and professional. He promised he would match up the lowest price I could find and he did, plus he found the color and accessory my daughter preferred. It's a positive and pleasant buying experience. More

Highly Recommended Victory Subaru was beyond helpful and so friendly. I bought a barely used 2013 Subaru Impreza and it is in beautiful condition. My salesperson, Jennie Victory Subaru was beyond helpful and so friendly. I bought a barely used 2013 Subaru Impreza and it is in beautiful condition. My salesperson, Jennie, was the sweetest and most helpful person. I couldn't have asked for a better dealership to work with to purchase my first car at. I HIGHLY recommend this dealership to everyone!! And thank them so much for making it such an awesome and easy experience for me!! More

My new WRX purchase at Victory Subaru could not have been better. They have an incredibly large inventory compared to many other local Subaru dealerships, especially for WRX's. Carlos was an absolute pleasur better. They have an incredibly large inventory compared to many other local Subaru dealerships, especially for WRX's. Carlos was an absolute pleasure to deal with and really took the time to make sure I was happy with my new car and the experience as a whole. Even on a busy Saturday, I never felt like I was just another customer. Every employee that I came in contact with was so pleasant and concerned about my happiness in what could have easily been a stressful process. I would recommend this dealership to anybody looking for a new car, they are absolutely fantastic! More

We've leased a new car from Victory Subaru and Jennifer was very helpful throughout the whole process. When we were looking to buy an used car and found what we wanted at Victory, we didn't hesita Jennifer was very helpful throughout the whole process. When we were looking to buy an used car and found what we wanted at Victory, we didn't hesitate to come by and look for Jennifer again. Even though the car we bought was not a Subaru, they were still very knowledgeable and easy to work with. We are very happy with the service Jennifer and Victory Subaru has given us and will definitely recommend them to family and friends. More

I couldn't be happier with Victory, and with John Shin in particular. He really made buying a new car (my first!) a painless process. My friends are all jealous of my awesome new ride, but I keep te Shin in particular. He really made buying a new car (my first!) a painless process. My friends are all jealous of my awesome new ride, but I keep telling them to stop being jealous and see John at Victory! They won't go wrong. He was super easy to work with and really walked me through everything. More

I first have to say that I have been a Subaru owner for 13+ years. My initial purchase happened down in Lakewood, NJ and I wasn't really a fan of the process. In 2000, when I bought my first Impreza, I d 13+ years. My initial purchase happened down in Lakewood, NJ and I wasn't really a fan of the process. In 2000, when I bought my first Impreza, I dealt with a guy who knew nothing about the brand or what it offered. Subaru was an afterthought, a secondary car line at the dealership. They focus Chryslers I think, and it showed. Fast forward 8 years and I dealt with a Subaru dealership in Freehold. While I know that salesmen are about sales, they don't have to make you feel like it. I was getting my wife into an Impreza and everything was a pitch. I knew the brand, know the cars and their value, so I wasn't looking for a pitch, I was looking for a fair price. This time, Subarus weren't an afterthought for the dealership, they were getting mail billing, but I found the "I'll throw in the mats and an oil change" to be kind of insulting. Fast forward 6 more years and recognize just how far this brand, it's marketing, and at least this dealership have come. I am looking for a Crosstrek XV for my wife and Victory has my business. They weren't even on my radar until a friend of mine mentioned that they were having a pet adoption day a few months back. I decided to take the trip up with my wife and one of my pups and was more than impressed with the experience. The facilities and the staff were a nice change and I was pleased with how well they seemed to fit in with what I most appreciated about the brand as a 13 year owner. The hard pitch didn't exist. I felt at ease and relaxed when talking to their sales department and they seemed to be completely cool with my entire family, dog included, checking everything out. I spoke extensively with a salesrep named John Shin and decided to take a card. I paid John and Victory Subaru a visit last week. My wife and I decided to take the plunge and get into a new Tangerine Orange Pearl Crosstrek. The process was no-pitch painless, I got a very fair price, and I’m beyond satisfied with my new ride. Thanks Victory for a great experience! More

Jennifer was very friendly and found exactly what we were looking for. We got a great deal and are very happy with our Subaru Legacy! Highly recommend! looking for. We got a great deal and are very happy with our Subaru Legacy! Highly recommend! More

My partner and I stopped by Victory Subaru to take one more Forester test drive. Our intention was to purchase a used Cross-Over and we were just confirming that the Forester did not have what we were lo more Forester test drive. Our intention was to purchase a used Cross-Over and we were just confirming that the Forester did not have what we were looking for. Due to physical issues, we both need a higher passenger seat and more than normal leg room, in addition to wanting heated leather seats, a moon roof and hopefully a color other than white or black. We had already been at other dealerships, including Subaru, and were unimpressed with the service and knowledge, in addition to feeling overly pressured into buying on-the-spot. As soon as we walked in to Victory Subaru, someone was already approaching us and for a moment we were afraid this would be one of those hard-sells with people pushing us into purchasing something. We were very wrong. We were taken over to our Sales Person, Jennifer Piechota. My partner and I had just worked a night shift so we were babbling about our issues and what we were looking for and wanted. Jennifer couldn't have been more knowledgeable and patient. She let us test drive the 2013, on our own and for more than a mile, which was very refreshing and gave us the privacy to discuss the experience without the awkwardness of having the sales person in the back seat. Although the 2013 was nice, it still didn't have the passenger seat height and leg room we were looking for. Without pressuring us, Jennifer let us drive the 2014 Forester just to make sure it too didn't have what we were looking for. Again, we were so wrong. The 2014 Forester not only had the new transmission, the passenger side seat was much higher, the leg room was remarkable, it had a panoramic moon roof, and Victory Subaru custom makes the leather seats which were heated. Imagine our surprise as we came in knowing for certain that we wanted a preowned cross-over and now we were considering a new 2014 Forester. This change in direction put me in a slight panic because I was unprepared for purchasing a new vehicle and felt like I didn't have all the information I needed to make a good decision. Had we been pressured or given the typical "lip service" so many dealers give you just so you'll make a purchase, we would have left. Instead, Jennifer's patience, knowledge, humor, and genuine kindness, worked us through the entire process. She answered all our questions, gave us time to just stand in the lot and think, worked with us on extras and add-ons and never once made us feel rushed or pressured even though we were there for almost 4 hours. In the end, we purchased a 2014 Forester Premium. In addition, the dealership itself has a very friendly environment, like a family. Jennifer took us around and introduced us to numerous people, including the service manager. Everyone was friendly and helpful and you got the distinct feeling that these people enjoyed their jobs and really cared, about the customer and each other. I've since had to pick up my new plates and bring my Forester in for a minor fix on the Moon-Roof . Again I was impressed. I received an email reminding me of my service and while there, the Service Manager, and others, actually remembered me and addressed me by name. I had my old VW Jetta since 1998 and not once, for any service, did VW email me, call me, or remember my name when I came in for service. Victory is definitely ahead of the game in all areas, especially customer service. Jennifer and the folks at Victory are awesome and I would not hesitate recommending Victory and Jennifer to anyone. We have already passed on our exceptional experience to family, friends and co-workers. We look forward to having Victory Subaru as a partner in the years to come. As a side note: 2 days after picking up our Forester, we were almost hit head-on by a girl avoiding a deer. Her car almost flipped. Our Forester handled beautifully!!! More