Victory Subaru

My partner and I stopped by Victory Subaru to take one more Forester test drive. Our intention was to purchase a used Cross-Over and we were just confirming that the Forester did not have what we were lo more Forester test drive. Our intention was to purchase a used Cross-Over and we were just confirming that the Forester did not have what we were looking for. Due to physical issues, we both need a higher passenger seat and more than normal leg room, in addition to wanting heated leather seats, a moon roof and hopefully a color other than white or black. We had already been at other dealerships, including Subaru, and were unimpressed with the service and knowledge, in addition to feeling overly pressured into buying on-the-spot. As soon as we walked in to Victory Subaru, someone was already approaching us and for a moment we were afraid this would be one of those hard-sells with people pushing us into purchasing something. We were very wrong. We were taken over to our Sales Person, Jennifer Piechota. My partner and I had just worked a night shift so we were babbling about our issues and what we were looking for and wanted. Jennifer couldn't have been more knowledgeable and patient. She let us test drive the 2013, on our own and for more than a mile, which was very refreshing and gave us the privacy to discuss the experience without the awkwardness of having the sales person in the back seat. Although the 2013 was nice, it still didn't have the passenger seat height and leg room we were looking for. Without pressuring us, Jennifer let us drive the 2014 Forester just to make sure it too didn't have what we were looking for. Again, we were so wrong. The 2014 Forester not only had the new transmission, the passenger side seat was much higher, the leg room was remarkable, it had a panoramic moon roof, and Victory Subaru custom makes the leather seats which were heated. Imagine our surprise as we came in knowing for certain that we wanted a preowned cross-over and now we were considering a new 2014 Forester. This change in direction put me in a slight panic because I was unprepared for purchasing a new vehicle and felt like I didn't have all the information I needed to make a good decision. Had we been pressured or given the typical "lip service" so many dealers give you just so you'll make a purchase, we would have left. Instead, Jennifer's patience, knowledge, humor, and genuine kindness, worked us through the entire process. She answered all our questions, gave us time to just stand in the lot and think, worked with us on extras and add-ons and never once made us feel rushed or pressured even though we were there for almost 4 hours. In the end, we purchased a 2014 Forester Premium. In addition, the dealership itself has a very friendly environment, like a family. Jennifer took us around and introduced us to numerous people, including the service manager. Everyone was friendly and helpful and you got the distinct feeling that these people enjoyed their jobs and really cared, about the customer and each other. I've since had to pick up my new plates and bring my Forester in for a minor fix on the Moon-Roof . Again I was impressed. I received an email reminding me of my service and while there, the Service Manager, and others, actually remembered me and addressed me by name. I had my old VW Jetta since 1998 and not once, for any service, did VW email me, call me, or remember my name when I came in for service. Victory is definitely ahead of the game in all areas, especially customer service. Jennifer and the folks at Victory are awesome and I would not hesitate recommending Victory and Jennifer to anyone. We have already passed on our exceptional experience to family, friends and co-workers. We look forward to having Victory Subaru as a partner in the years to come. As a side note: 2 days after picking up our Forester, we were almost hit head-on by a girl avoiding a deer. Her car almost flipped. Our Forester handled beautifully!!! More

I was interested in a particular car which I saw in the afternoon. I called the salesperson in the evening to discuss price. She called me back in the morning saying they could meet my price and that I sho afternoon. I called the salesperson in the evening to discuss price. She called me back in the morning saying they could meet my price and that I should come in. It was almost an hour ride so I was asking for a guarantee that they could meet my price--she assured me that they would. When I got there, I was told the car I wanted had been sold the previous evening. They didn't even have the car that I had driven an hour for and they outright lied about it. But she said that they would find another comparable one on the lot. There was no such car! Then they said they could get the exact car in that I wanted. The price: $2000. more than she promised! The deceitfulness of this dealership was beyond belief. I would NEVER buy a car from them. I actually felt sorry for the salesgirl who was being trained to do business this way. Instead I went to All American Subaru in Old Bridge and dealt with Jon Zois and was very pleased. They met the price and were wonderful to deal with. No bait and switch! More

We were looking for a new, safe vehicle for our daughter. After seeing all of the articles on the news and reading consumer reports, we decided to check out the Forester. The first dealership we went to ba After seeing all of the articles on the news and reading consumer reports, we decided to check out the Forester. The first dealership we went to barely had any to choose from and tried to force us into one that we weren't completely in love with so we decided to look other places. We saw how many foresters Victory Subaru had listed online and went to see what they could offer us. We were introduced to Jenny who walked us through an entire field of Foresters. We found the style and color we wanted. My daughter was even allowed to test drive the exact vehicle that we were interested in buying her. She absolutely fell in love with the car and we felt comfortable with her driving it. We were given a great deal on her new car. Bill handled all of our paperwork smoothly and everything went much quicker than expected. Before leaving, one of their manager (Dalton) took the time to say hello, extend his thanks and give us a bag of goodies. We much appreciated the manager personally shaking our hands and making sure we were happy with our purchase. Great team of people, thank you for the great experience. We are glad we chose to drive the further distance - well worth it. More

Car shopping is always a long stressful day, Jennifer made it easy. I felt comfortable and really appreciated how they made sure it was a smooth process. made it easy. I felt comfortable and really appreciated how they made sure it was a smooth process. More

Dealership was clean. Everyone said hello just in passing even after you were working with a salesperson. Service manager answered all of our questions regarding maintenance (my husband is a car guy passing even after you were working with a salesperson. Service manager answered all of our questions regarding maintenance (my husband is a car guy). Another sales person helped me set up my blackberry so I could start to use the Bluetooth option while our saleperson finished her paperwork. The dealership has an overall "Teamwork" attitude. Nice to see in today's business atmosphere!! More

I gave Victory Subaru this rating because for me I was looking to trade my car in for a subaru. I chose this place because my girlfriend traded her jeep cherokk for a subaru impreza sport. my car is old looking to trade my car in for a subaru. I chose this place because my girlfriend traded her jeep cherokk for a subaru impreza sport. my car is old and i rather drive hers. When trading her car in she spoke with the sales woman there Jennifer Piechota so thats who I wanted to see as well. After test driving the cross trek (in orange) I felt very in tune with Jennifer's information and saleswomanship. I felt comfartable and was very excited to finally be getting a newer car. The experience was great and it didnt take long. If interested in getting a subaru for your first time or trading a car in , I'd check this place out and if she's availble try to talk with Jennifer Piechota. Tell em Jason Morris sent you. More

Victory Subaru in Somerset was exactly the type of dealership that all dealerships should strive to be! I was looking for a specific Forester, and Vic the Sales Manager bent over backwards to find it dealership that all dealerships should strive to be! I was looking for a specific Forester, and Vic the Sales Manager bent over backwards to find it for me. They are thoroughly professional in all they do. More

I just happened upon this dealership (Victory Subaru) through an Internet search. I was looking for a particular color/option equipped Subaru Crosstrek and none of the car dealerships in my immediate a through an Internet search. I was looking for a particular color/option equipped Subaru Crosstrek and none of the car dealerships in my immediate area had what I wanted. Victory Subaru in Somerset, NJ had the car I was interested in. I made contact with the Internet Sales Manager Eric Cake and he went out of his way to confirm that the vehicle was both in stock and had the options I wanted. He was very personable and did not pressure me to come in. Because of his professionalism, I chose to drive about 40 mins to this dealership rather than continue dealing with ones located less than 15 mins from my home. When I got there, Eric greeted me in a genuinely friendly manner and turned me over to salesman, John Shin. John was a very friendly and sincere person who did not use any pressure tactics while I checked out and test drove the car. John was down to earth, sincere, and knowledgeable about the product. Because I was able to view and drive the car without distraction or pressure, I could really focus on the car and how it performed. I then sat down with John and began negotiating the price, terms, etc. (This is the first NEW car I ever purchased and the thought of how the process was going to play out was something I had always dreaded, but in a reasonable amount of time, I drove away with a new car, a great service contract, and a relationship with an excellent car dealership.) The next day, I contacted Victory Subaru about adding two body options to my car and was informed that because I had purchased the vehicle from them, I would receive a discount on the price. The representatives in the service department were very friendly over the phone and were very accommodating. I made the appointment for the next day. I spent several weeks researching different makes/models of cars, visited many dealerships, spoke to many different salespersons, and it was after visiting Victory Subaru that I finally felt comfortable making this purchase. Up until my visiting this dealership, actually "buying a car" did not feel "right". More

Another very satisfied customer. They beat the best competitor's price. Bill Powel was very professional. Closing the deal went exactly how it should go according to what we have agreed on. No tricks, competitor's price. Bill Powel was very professional. Closing the deal went exactly how it should go according to what we have agreed on. No tricks, no gimmicks. Look for Mr. Powel of Victory Subaru and experience a very pleasant buying experience. No wonder my family members go to him for their car needs. More

Just wanted to write that this dealership is awesome. I drove 60+ miles to the dealership from PA for the purchase of my 2008 WRX STi. I was worried I was going to drive there for nothing. Since I don't ha drove 60+ miles to the dealership from PA for the purchase of my 2008 WRX STi. I was worried I was going to drive there for nothing. Since I don't have the best credit in the world, I had a co-signer help me obtain the car I wanted. They knew this before I arrived there. They treated no different than any other customer that came in the door. They helped me obtain the car I came to get. I was able to drive away with it the same day. They worked with me on my trade and the purchase of the STi. Everybody was very professional and curtious. My salesman, Joe, was great. Had a great personality and made the car purchasing experience easy. Eric, the Internet Sales Manager was fantastic. He had a smile on his face from the moment I arrived and the moment I left. He followed up with me 2 days later by phone and e-mail about how I'm liking my purchase. Not just Joe and Eric, everyone who I spoke with was very nice and easy to talk to. I read reviews about this place AFTER the purchase of the car. I did not want to go in with a bad taste walking in the door. It may or may of detered me from making the 60+ mile drive to Victory Subaru. But after being one of their customers, don't listen to the negative feedback you may have read. My salesman Joe was so busy the day I was in, he alone sold quite a few cars that day. So if this place is as bad as some may of experienced, I cannot see what they are talking about. It's not a big dealership, but they are class all the way. There is a Subaru dealership 10 minutues down the road from me, they are 5 times the size of this place and I hear more bad than good. I did not want to do business there, I decided to go to Victory. I wanted to thank everybody at Victory for the wonderful experience. The STi is great and I appreciate all the hard work you guys did to get me behind the wheel of the car. More