Victory Toyota Barboursville

Out of state call center did not correctly record the reason for service visit. Phones did not answer at service department. Upon my arrival, service department not prepared to do the work requested. Oth reason for service visit. Phones did not answer at service department. Upon my arrival, service department not prepared to do the work requested. Other than the concierge, no one seemed to care. At one point I was advised my car was “just sitting” with no one looking at it. Customer service has declined since dealership was sold. Even my written complaint to “home office” was ignored. My guess is that since there is no competition in my area for Toyota authorized service, new owners are not concerned with customer service. More

While waiting on a inspection of my Tacoma i asked a salesman if the ever get and manual transmission trucks ( because im not impressed with the automatic chasing gears ) and his reply was no and we wil salesman if the ever get and manual transmission trucks ( because im not impressed with the automatic chasing gears ) and his reply was no and we will not be getting any , total snob More

My salesperson and other staff was friendly, knowledgeable and professional. I am satisfied with my vehicle and my experience. knowledgeable and professional. I am satisfied with my vehicle and my experience. More

Victory Toyota of Barboursville WV is world class. Their service technicians are the best trained in the industry! Their service technicians are the best trained in the industry! More

Great service in and out quickly would highly recommend they explain what they will do also great idea of videoing they explain what they will do also great idea of videoing More

Took my RAV4 in for its first scheduled service at Victory Toyota Barboursville. Staff was friendly, and the waiting area was clean and comfortable. The wait was a bit long, but they were pretty busy, Victory Toyota Barboursville. Staff was friendly, and the waiting area was clean and comfortable. The wait was a bit long, but they were pretty busy, so it was understandable. Much better experience than when I bought the car—hoping service continues to stay this smooth. More

Nice clean dealership . the wait was long due to replacing a wheel bearing. I was shuttle to the nail fir the last hour and picked up when my vehicle was finished. the wait was long due to replacing a wheel bearing. I was shuttle to the nail fir the last hour and picked up when my vehicle was finished. More

I called and gave a lengthy review. My Toyota van was having trouble starting. I was leaving for a convention. I told the receptionist on the phone my dilemma, and the car salesman, the My Toyota van was having trouble starting. I was leaving for a convention. I told the receptionist on the phone my dilemma, and the car salesman, the rental companies are out of cars. Neither one told me you rent cars. So I bought one of the two vans you had. Final price 75K, when I could have just rented a car from you. I now own a luxury van, but would have rented a car instead of I was made aware of it Ken More

I was impressed with your new check in process. The only problem is that I was told I would get a text message telling me if something else needed to be done. I never received the text message. On The only problem is that I was told I would get a text message telling me if something else needed to be done. I never received the text message. On checking my email, I saw the walk through of my van which was neat but I was not informed until I was checking out that replacing the cabin filter was recommended. I would definitely done that but was not told until too late!! Too bad the text message didn't work. More

They cared and helped me find the truck within my budget and answered all of my questions within a timely manner. and answered all of my questions within a timely manner. More