Victory Toyota Barboursville

I have been going to this dealership since I bought my vehicle in 2017. I have always received great customer service. All employees have been very professional. vehicle in 2017. I have always received great customer service. All employees have been very professional. More

Very polite staff , we had a very low wait time on our vehicle . Will recommend to others vehicle . Will recommend to others More

The staff were very helpful and accommodating! They quickly found the make and model that I wanted. They quickly found the make and model that I wanted. More

Very professional from start to finish. I have only been 2 times for maintenance upkeep so far. Very satisfied I have only been 2 times for maintenance upkeep so far. Very satisfied More

Taylor was great! Set me up an appointment for the next day, then when my car was taking longer than expected to be repaired offered me a rental. Great service! Set me up an appointment for the next day, then when my car was taking longer than expected to be repaired offered me a rental. Great service! More

I was a little early for appointment. Allowing for that, I felt like it took longer than it should have. I normally get early appointments, but couldn’t do that this time. I was very happ Allowing for that, I felt like it took longer than it should have. I normally get early appointments, but couldn’t do that this time. I was very happy with everything else. More

We have been using Victory Toyota (previously Advantage Toyota) for many years. We have always found the service department courteous, informative, receptive and professional. Toyota) for many years. We have always found the service department courteous, informative, receptive and professional. More

Being customer for long time now. This recent service was very poor. After finally getting talk to a very rude assistant manger of service department., care less customer service skil This recent service was very poor. After finally getting talk to a very rude assistant manger of service department., care less customer service skills is. Must and obviously if Mike him they need refreshed before beginning of shift. I’ll be shopping else where even thou I had one best salesman. More

The service desk is very chaotic. There are three or four people working there but only one knows what to do. Some are just staring at there computer screen while the line keeps getti There are three or four people working there but only one knows what to do. Some are just staring at there computer screen while the line keeps getting longer. They have now started offering coupons but nobody knows how to use them. I was told to just bring them back when I paid twice only to get reprimanded when I came back because I didn’t submit them at write up. I was also charged for a tire rotation that should have been free because I bought the tires there. There really needs to be some serious training done at the service desk, that’s what the customer sees first. More

Selection and available models. You order a model with color and interior as requested and this was important to me. The care was well prepared when picked up. Zane was helpful in You order a model with color and interior as requested and this was important to me. The care was well prepared when picked up. Zane was helpful in helping to set up the Toyota app on my for phone for the RAV$. More