Victory Toyota Barboursville

The reason for the rating of only a three is when we got home and looked at the paperwork it said they had replaced the battery and we had to call to find out why. When called , they said it was a mistake home and looked at the paperwork it said they had replaced the battery and we had to call to find out why. When called , they said it was a mistake in the paperwork and had not replaced the battery. More

Very quick and precise maintenance. Always easy to make an appointment and clean facility while you are waiting for your car. Always easy to make an appointment and clean facility while you are waiting for your car. More

John was my service person and he is always helpful, keeps me informed and very kind. They always get the parts and the job done quickly. keeps me informed and very kind. They always get the parts and the job done quickly. More

Victory Toyota of Barboursville was a great experience when purchasing a vehicle. They were nice and very helpful especially when it came to the loan. No matter how long it took me to decide which vehicle when purchasing a vehicle. They were nice and very helpful especially when it came to the loan. No matter how long it took me to decide which vehicle I really wanted they assured me everything was fine and did not try to rush me on my decision. Thank you for your help. The only thing that could have been a little better was when they cleaned the vehicle before we took it home. Although it was new you can see streaks, smears, and runs from the cleaner. More

My real rating is a Zero. They have tons of add-ons on all their vehicles, along with some rude, crooked salespeople that try and take advantage of elderly people. If you don' They have tons of add-ons on all their vehicles, along with some rude, crooked salespeople that try and take advantage of elderly people. If you don't go along with the scheme, they don't want you as a customer. They know Toyotas are in high demand and someone else will just come behind you and buy the vehicle. Obviously, they are clear examples that Toyotas sell themselves and any idiot could be a car salesman. More

They do good work in a timely matter. Also very professional and a bunch of nice people. Also very professional and a bunch of nice people. More

I arrived at the front desk for my 1st service visit. I was greeted and immediately escorted to the service dept. Approx 4 male employees were standing there, but no one said a word. Finally the older of I was greeted and immediately escorted to the service dept. Approx 4 male employees were standing there, but no one said a word. Finally the older of the 4 stepped up to the counter and asked what he could do for me. I told him it was the 5000 mile service. “Where are you parked?” he inquired. I told him in the front, left of the front entrance. He looked confused, then said in a short voice, “well, typically most people park outside the service area here. I guess I will look for your car.” It didn’t feel like a helpful comment, but rather like I was being lectured. I commented again that it was my first time there for service. He found my car, and I was out in 40 minutes. He was much nicer and pleasant while I signed my papers. The visit was great other than his less-than-welcoming words. More

The actual service was great. However the smell in the waiting room was very strong of exhaust smell which is very unusual at this location. Also the process of making the appoi However the smell in the waiting room was very strong of exhaust smell which is very unusual at this location. Also the process of making the appointment wasn't not smooth as usual. I normally provide the mileage and the person at the service department tells me which service is due and I decide what to do for the appointment. The person told me I should know what I needed to schedule the appointment for. NOT HELPFUL More

The recall was completed and the vehicle was serviced. as I requested. Very satisfied with the work . as I requested. Very satisfied with the work . More

Very pleasant, professional and knowledgeable. They take the time explain, answer questions and are willing to help beyond the day of purchase. They take the time explain, answer questions and are willing to help beyond the day of purchase. More