Victory Toyota Barboursville - Service Center

The service desk is very chaotic. There are three or four people working there but only one knows what to do. Some are just staring at there computer screen while the line keeps getti There are three or four people working there but only one knows what to do. Some are just staring at there computer screen while the line keeps getting longer. They have now started offering coupons but nobody knows how to use them. I was told to just bring them back when I paid twice only to get reprimanded when I came back because I didn’t submit them at write up. I was also charged for a tire rotation that should have been free because I bought the tires there. There really needs to be some serious training done at the service desk, that’s what the customer sees first. More

Taylor was great! Set me up an appointment for the next day, then when my car was taking longer than expected to be repaired offered me a rental. Great service! Set me up an appointment for the next day, then when my car was taking longer than expected to be repaired offered me a rental. Great service! More

We have been using Victory Toyota (previously Advantage Toyota) for many years. We have always found the service department courteous, informative, receptive and professional. Toyota) for many years. We have always found the service department courteous, informative, receptive and professional. More

I was a little early for appointment. Allowing for that, I felt like it took longer than it should have. I normally get early appointments, but couldn’t do that this time. I was very happ Allowing for that, I felt like it took longer than it should have. I normally get early appointments, but couldn’t do that this time. I was very happy with everything else. More

Very professional from start to finish. I have only been 2 times for maintenance upkeep so far. Very satisfied I have only been 2 times for maintenance upkeep so far. Very satisfied More

Being customer for long time now. This recent service was very poor. After finally getting talk to a very rude assistant manger of service department., care less customer service skil This recent service was very poor. After finally getting talk to a very rude assistant manger of service department., care less customer service skills is. Must and obviously if Mike him they need refreshed before beginning of shift. I’ll be shopping else where even thou I had one best salesman. More

The service department has always been most friendly from scheduling of the service to check-in on the appointment day. Keeping you informed of the progress and needs of your vehicles service needs. Plus e scheduling of the service to check-in on the appointment day. Keeping you informed of the progress and needs of your vehicles service needs. Plus explaining the service performed and any needs for future service. The waiting area is always clean and neat. The whole experience of service is very pleasant. More

They work with me to get my wife car oil change early because she going on vacation this week.Everone was very nice. because she going on vacation this week.Everone was very nice. More

Fast service & pleasant staff. I won’t mind at all bringing my RAV4 in again I won’t mind at all bringing my RAV4 in again More

Really appreciated working with Matt Dunkle. Very knowlegeable about his product. Very professional and pleasant personality Very knowlegeable about his product. Very professional and pleasant personality More