Victory Toyota Marietta - Service Center

Very poor! They had to keep my brand new 2024 vehicle bought from their dealership due to their error for 10 days. Never did they offer an alternative vehicle t They had to keep my brand new 2024 vehicle bought from their dealership due to their error for 10 days. Never did they offer an alternative vehicle to drive, monetary compensation or reaching out to us to see what could be done for their inconvenience. They said their manager would contact us to make this right however, it’s been 4 days since picking up our vehicle and not one person has contacted us! This Toyota dealership as dramatically declined over the years. More

Service was …. . On time, through, completed as expected, without unnecessary additionally work. We were kept informed of progress. Documentation was complete an . On time, through, completed as expected, without unnecessary additionally work. We were kept informed of progress. Documentation was complete and Video was informative. More

Excellent service. Quick and friendly. I’ve had other vehicles repaired at this body shop and have always been very satisfied. Quick and friendly. I’ve had other vehicles repaired at this body shop and have always been very satisfied. More

Service was performed timely, part was ordered, and now available. Next appointment has been made. available. Next appointment has been made. More

Took care of the issues I told them about. Comfortable waiting room and the service personnel kept me informed. Comfortable waiting room and the service personnel kept me informed. More

Very badly managed. Have started going to Parkersburg Toyota and won’t refer anyone ever Have started going to Parkersburg Toyota and won’t refer anyone ever More

Up to date if truck needed oil change or not. Verified what system needed updated on truck Verified what system needed updated on truck More

Greeted by service department when dropping off Tundra for engine replacement rental vehicle 2025 Tacoma provided as Toyota promised, off to good start. Three days to complete not bad returned to dealersh for engine replacement rental vehicle 2025 Tacoma provided as Toyota promised, off to good start. Three days to complete not bad returned to dealership with rental greeted at service stated would bring vehicle around. Asked if they would go over and told yes but the serviceman looked at me when asked he said you have new engine a brand new engine. Well I wanted to know oil change mileage following new engine were air filters replaced just some explanation of moving forward following this service. I guess my expectations must be too much. Second time with less than expected customer service at Victory Toyota. Repairs and oil changes have been done well by mechanics just lacking service at check-in. Trying to work with local Toyota for services and new vehicles but not same service I get from Byers Subaru in Columbus or Zanesville Toyota. On second note tried to buy RAV4 last week and lack of inventory. Had to purchase elsewhere liked Ton in sales. More

on time and honest, no worries … service desk informed and professional ……gh gh gh gh and professional ……gh gh gh gh More

The key drop box was junk, I was on hold for a total of 45 min 2 times and hung up on twice. And they still didn’t complete the recalls 45 min 2 times and hung up on twice. And they still didn’t complete the recalls More