Victory Toyota Marietta - Service Center

When I called to schedule an appointment Sandy was very efficient & Amber was very kind and helpful. It is too soon to tell if the recall update has fully corrected the display brightness issue. We had s efficient & Amber was very kind and helpful. It is too soon to tell if the recall update has fully corrected the display brightness issue. We had several questions about tech features & proper set up & in using features that were new to us. We had asked to schedule some time for someone to look at our technology-related questions and set up & explain some features that were new to us. It was near lunch time & help seemed to be very limited. Although a couple people tried, the dealership could not at that time offer us access to anyone who had this type of expertise. Although I was polite, I was very disappointed with the service. More than one person there said, “Well why didn’t you just go to the dealership where you bought the car?” Each time we responded with the same answer; that we did not buy this used vehicle at a dealership, but at a small used car lot. We finally gave up and figure we just use another dealership when we need to purchase another vehicle or pay for maintenance/service on this Jeep. I was very disappointed that the customer service acted like we were a bother to them since we did not buy the vehicle from Victory. The bottom line was the recall was installed, none of my questions were efficiently answered, and I will take my business & spend my money at another dealership. More

Good service. And personable employees. Comfortable waiting area for the many area customers who wait on their vehicles. And personable employees. Comfortable waiting area for the many area customers who wait on their vehicles. More

Great customer service, all employees were very helpful. Everyone was very accommodating and concerned with your issues. Everyone was very accommodating and concerned with your issues. More

2 hours to change the oil. Not good, not a happy camper. Very disappointed.mad. Not good, not a happy camper. Very disappointed.mad. More

All employees were very friendly. Service was done in a reasonable amount of time. And car wash was nice. Service was done in a reasonable amount of time. And car wash was nice. More

Great service! Quick in and out....really appreciated the nice lounge with coffee and popcorn. Always refer friends and family there. Quick in and out....really appreciated the nice lounge with coffee and popcorn. Always refer friends and family there. More

Went in for 2 recalls and left. Now my check engine light is on. Will call the dealer and try to get it repaired. Everyone was very nice and polite. What I did have done didn’t take Now my check engine light is on. Will call the dealer and try to get it repaired. Everyone was very nice and polite. What I did have done didn’t take long, wasn’t expecting to come out with a new issue. More

I like this dealership, always have. As far as dealerships go they’re the best. As far as dealerships go they’re the best. More

A quick thorough job, a little more expensive than I expected but the inspection seemed to be thorough and parts were discovered that I was told needed to be replaced so I authorized the replacement. I expected but the inspection seemed to be thorough and parts were discovered that I was told needed to be replaced so I authorized the replacement. I depended on the tech for his truthfulness and expertise in what was needed for my truck. I personally cannot see the need to change the additional parts that were changed, but I am not a qualified mechanic. The job was done quickly and it works. I appreciate that. More

Had a service appointment for my car and everyone was so helpful and kind. Everything was very timely and the appointment didn’t take long at all. Great service! helpful and kind. Everything was very timely and the appointment didn’t take long at all. Great service! More