Victory Toyota of Brook Park - Service Center

Excellent customer service! Joe was very friendly, patient and helpful. He helped clarify many questions I had regarding my car service! Joe was very friendly, patient and helpful. He helped clarify many questions I had regarding my car service! More

Their schedule was pretty accommodating and their waiting room was nice. The staff was friendly and they finished earlier than what I expected. room was nice. The staff was friendly and they finished earlier than what I expected. More

As always, knowledgeable and courteous. Needed work was explained clearly, as was pricing. Work was completed in a timely manner. Needed work was explained clearly, as was pricing. Work was completed in a timely manner. More

Great friendly service employees -even washed my truck. Checked over my vehicle to make sure it was safe Checked over my vehicle to make sure it was safe More

The people were very helpful and pleasant to deal with! Service was fast. Arrived early. They were ready for me Service was fast. Arrived early. They were ready for me More

Excellent dealership in which to buy your vehicle or vehicles. They also provide excellent service and customer care! vehicles. They also provide excellent service and customer care! More

I love bringing my car in because I know that they will handle whatever needs to be done. handle whatever needs to be done. More

I brought my car in for an oil change and tire leak. The scheduler said the appointment would take 45 minutes when I made the appointment on the phone, but I was told an hour and a half when I got there The scheduler said the appointment would take 45 minutes when I made the appointment on the phone, but I was told an hour and a half when I got there. They called my phone instead of just coming to the waiting room to tell me they didn't have the part to fix my tire, but it would be $300 in 30 days when it came in. I immediately called the local tire place who made the repair the next day for $120. The lady at the counter was rude when I told her I found someone to do it sooner, and she insisted they wouldn't know how to program the pressure sensor, which they absolutely did. The oil change price also went up substantially without notice, and the car wasn't washed well. I've been a long time Metro customer, but I doubt I'm coming back after this experience. More

The service agent was very helpful in explaining what was being done to my car. being done to my car. More