Victory Toyota of Canton - Service Center

Dealer doesn’t honor their mistakes. Went for tire lock replacement and the dealer stripped the new key lock for the tire but refused to admit their wrong doing. Both Assistant service ma Went for tire lock replacement and the dealer stripped the new key lock for the tire but refused to admit their wrong doing. Both Assistant service manage and service write up person Jordan denied the truth. I found out about it when I was at my tire rotation place that the key cannot be used. The dealership is the only one touched this key before that. My question is, what if was a flat tire in the middle of no where with my kids in the car?? Or rushing a child to the hospital and can’t change a flat tire in order to make to the hospital?? They are really not worth trusting. More

Truly Exceptional Service Visit I had my 2016 Highlander in for service. I had a great experience and my service was completely very quickly. Overall the dealership did a great job I had my 2016 Highlander in for service. I had a great experience and my service was completely very quickly. Overall the dealership did a great job! More

Dissapointed I did request the tires to be rotated and they were not. I did mark each one prior to the service so I know they were not rotated... this was a friend I did request the tires to be rotated and they were not. I did mark each one prior to the service so I know they were not rotated... this was a friend's recommendation because he had that filling but he could not prove it. More

Not Impressed We stopped in for an unscheduled 15,000 mile service on our 2016 Toyota. The greeting we received when we first arrived was not the friendliest, the s We stopped in for an unscheduled 15,000 mile service on our 2016 Toyota. The greeting we received when we first arrived was not the friendliest, the service writer seemed very unprepared and quick to make sarcastic remarks. One thing that was nice is while getting everything put in for the service, the service writer did inform us of a recall. After service was completed we had to sit back down again to completely redo all the paperwork after I had to look for the writer to see how much longer. More

Bad service unfriendly manager and expensive and unprofessional attitude. They are not so professional and the prices you pay are not worth the service dissapointing unprofessional attitude. They are not so professional and the prices you pay are not worth the service dissapointing More

Free oil changes, a big fat lie. Warranty for life, a lie. I paid $1850 for additional warranty but because I didn't get my tires rotated my engine and drivetrain warranty is now in void. The owner seem lie. I paid $1850 for additional warranty but because I didn't get my tires rotated my engine and drivetrain warranty is now in void. The owner seems like a typical used car dealer a real con man. The whole concept is a big lie More

Hi I met Steve Penzien for my service of the car and to buy my extended warranty. I was pleasantly surprised by how patient he is to explain me all the pros and cons of the car warranty. The service for my buy my extended warranty. I was pleasantly surprised by how patient he is to explain me all the pros and cons of the car warranty. The service for my car was also done very well. i strongly recomment steve penzien for his absolutely professional and honest attitude towards his service. Steve penzien is the guy you go to when u have any of your needs at victory..... Thanks Steve for such a great service More

The sales department is excellent and outstanding in every way. The service department on the other hand has lost me. Over the past three years it has gone from excellent to bad. Long wating time length every way. The service department on the other hand has lost me. Over the past three years it has gone from excellent to bad. Long wating time lengthly check out time poor information flow. Not expecting me when I got there, very poor exchange of information from internet sechuling to service rep. WOW what else is there to say! More

Avg service. Nothing special. Way too long of a wait. Service guys standing around and no one knows where truck is. How hard is it to look at my truck? Service guys standing around and no one knows where truck is. How hard is it to look at my truck? More

They always take very good care of me. That's the reason They always take very good care of me. That's the reason why I keep bringing my vehicle back for service and the only location I will continue to bri They always take very good care of me. That's the reason why I keep bringing my vehicle back for service and the only location I will continue to bring my vehicle back for service. More