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Victory Toyota of Midtown - Service Center

Chicago, IL

4.5
473 Reviews

473 Reviews of Victory Toyota of Midtown - Service Center

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February 06, 2020

Loved that they have walk-in availability. While I waited I talked with Juan Ramirez who was very charismatic and knowledgeable. Everyone there was friendly. More

by Joe Mamey
Recommend Dealer
Yes
Employees Worked With
Joe was nice, Juan Carlos Ramirez
Feb 06, 2020 -

Victory Toyota of Midtown responded

We are happy to have you as our customer, Joe! Thanks for sharing your experience!

January 25, 2020

Good quick service Joe was the service writer at my visit. He a answered all my vehicle questions and helped me get the discount offered by Midtown on those services I More

by MOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sarmiento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex in the past, but I thought today it was Joe?
Jan 27, 2020 -

Victory Toyota of Midtown responded

Happy to have you as our customer! Thanks for sharing!

December 20, 2019

Reliable and friendly service!Merry Christmas and Happy Reliable and friendly service! Merry Christmas and Happy New Year! Hope I do not have to see you for a long , long, long, long, time. More

by ralph_erdmann
Recommend Dealer
Yes
Employees Worked With
Jim Christensen
Dec 26, 2019 -

Victory Toyota of Midtown responded

Merry Christmas and Happy New Year to you too! Thanks for being our customer!

December 20, 2019

Service was good, used coupons and service adviser let me know about routine maintenance that was coming due. They found the source of a strange noise & provided a loaner car at no cost to keep my needs in m More

by Jengraycar02
Recommend Dealer
Yes
Employees Worked With
Brian Matuszewski
Dec 26, 2019 -

Victory Toyota of Midtown responded

Glad we could help! Thanks for sharing!

November 20, 2019

Service I can't say enough about the service department! All of the service people are great. I do seem to deal with Jim the most. He always explains exact More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martha, Jim Christensen
Nov 20, 2019 -

Victory Toyota of Midtown responded

Glad we are able to take care of all your auto needs, Cathy! We appreciate the support!

November 18, 2019

Midtown Toyota’s service department is awesome!!! Kind of small but very efficient. They always treat customers well also. It has a cozy neighborhood atmosphere. More

by machinegunner
Recommend Dealer
Yes
Employees Worked With
Shane Tabora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarmiento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Christensen, Brian Matuszewski, Brett Bowman
Nov 18, 2019 -

Victory Toyota of Midtown responded

We are thrilled to have you as our customer and appreciate your support!

October 15, 2019

Excellent service I came in for an oil change and Brain was very attentive and helpful. He provided exceptional customer service by taking the time to review my warrant More

by Rav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Matuszewski
Oct 16, 2019 -

Victory Toyota of Midtown responded

Thanks again for servicing with us and for sharing your wonderful review. We appreciate the support!

September 12, 2019

Repair on my Toyota tire When I entered I didn't know what they'd find but I was taken care of quickly. Everyone was so helpful and they did an excellent job at a fair price. More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Matuszewski
Sep 13, 2019 -

Victory Toyota of Midtown responded

We are so grateful to have you as our customer, Tim! Thanks for sharing!

August 19, 2019

Condenser I was trying to figure out why Toyota's replacing a condenser cost so much? Is it the labor that is involved compared to other vehicles that need the More

by TomMusial
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Sarmiento
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Victory Toyota of Midtown responded

Our technicians are under Toyota USA schedule of hours for each type of repair on each individual vehicle. It may vary from vehicle to vehicle. This is believed to be with all manufacturers. Our pricing is in line with area pricing.

August 10, 2019

Always great service. Brian M in the service dept always provide great service. If he wasn't there I would go to another dealer for my service. Thank you. More

by Logan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy H Drake III, Brian Matuszewski
Aug 12, 2019 -

Victory Toyota of Midtown responded

We are happy to hear Brian takes such good care of you! Thanks for being our customer and for sharing your thoughts!

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