Victory Toyota of San Bruno

I can't believe how fast and thorough my most recent service was. In and out in under 30 minutes (23 to be exact). I barely had time to open to newspaper and check for urgent emails. All good. Loved the service was. In and out in under 30 minutes (23 to be exact). I barely had time to open to newspaper and check for urgent emails. All good. Loved the updated service department. Professional, educational and well done! I will be back for the next service. No complaints from this happy camper who has owned Toyotas since 2001 always serviced at Melody and now Victory Toyota. More

Our service provider Andrea is the best, and always explains in detail what is happening and offers solutions. explains in detail what is happening and offers solutions. More

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The best place service and time is on top and of course customer service the best !!! customer service the best !!! More

Bought a new truck there was an issue with the back-up camera sensor there was a bracket missing during manufacturing. I know these things happen and am ok if they took a couple days to get it fixed. I camera sensor there was a bracket missing during manufacturing. I know these things happen and am ok if they took a couple days to get it fixed. I called their customer service and scheduled to come in for service very nice apologized. I get to the service department and the person that greeted very young not experienced. Said that he would have to open a case with Toyota, he didn't know how long he would have my 7-day old truck and there is no loaner. I was confused and said will it take 1-2 days how long? He said he doesn't know they are backed up could take 7-10-20 days he didn't know. He was not friendly, and I asked to talk to the manager. The service manager was no better, he was very hostile as well asked me if I have ever bought a car before and don't I understand the process. I said I did but when you are going to have my new truck for 7-10 days for a bracket this was crazy. He said I should just buy the part myself and fix it myself. Very unprofessional aspect on the service tech and manager. I can't recommend Victory Toyota service poor quality management of the service department, poor customer service. I felt like I was a burden because maybe Toyota Corporate would have to pay for the service which would have to submit a lot of paperwork. If I had paid out of pocket, they probably would have been nicer and more professional. More

as someone who has owned several Toyota cars and gone through many transactions with several dealers Ive never come across a more unethical and unprofessional dealership . theres many dealers to choose f through many transactions with several dealers Ive never come across a more unethical and unprofessional dealership . theres many dealers to choose from and price is not always a deciding factor when buying a car but when you see the true colors of the staff and experience it first hand I can only express to anyone looking at a car at this dealership to look elsewhere. honesty , integrity and brand representation is not here ! Toyota brand should be ashamed to have them as a dealer ! More

They didn't know much about there cars controls, wanted to much for cars here,the salesmen would disappear for twenty minutes at a time,they don't have a lot of cars,on my trade in I said can I see the blu to much for cars here,the salesmen would disappear for twenty minutes at a time,they don't have a lot of cars,on my trade in I said can I see the blue book? They wouldn't show it to me,wife wanted the car we paid $3,000 to much,after we paid for the car they didn't want to know us! We are almost 70 More

My service appt was at 915. They took it at 10! Service manager was rude! My warranty is up, bye Victory you'll never see me again! manager was rude! My warranty is up, bye Victory you'll never see me again! More

We have been buying form Melody snice 2003. We always have good experience in here. My Sales assistance Gary has good knowledge and good customer service. We will definitely recommend everyone to go ther have good experience in here. My Sales assistance Gary has good knowledge and good customer service. We will definitely recommend everyone to go there. More