Victory Toyota of San Bruno

Worst experience and dealing ever Bought a new 2017 Camry and after buying cars from other dealers it was a shocking experience. The sales person was the most rudest and inconsiderate, Bought a new 2017 Camry and after buying cars from other dealers it was a shocking experience. The sales person was the most rudest and inconsiderate, lying work of art. The finance guy saved the day but after the paperwork when handed back to the sales guy it was like he wanted me out of there. No purchase checklist was done. He didn't explain a single detail about the car or anything else . I was so disgusted by there service that I didn't even like the car. I went to another Toyota dealer Maita's Toyota was was a complete different experience. All the way from the sales agents to management. To date I still have not received an online survey from them I wonder why More

terrible sales hassles We went to this dealer looking for a RAV4 using the CostCo auto program. they failed to show us the CostCo invoice amount, and when giving us the f We went to this dealer looking for a RAV4 using the CostCo auto program. they failed to show us the CostCo invoice amount, and when giving us the first estimate also conveniently 'forgot' a 2500 rebate on the car. Sadly I can't trust them and neither should you! Although we made an appointment and told them what car and model level we were looking for, it took over 30 minutes for them to find the car on the lot. We will never visit them again. I could also give you other nitty-picky issues--like them not understanding what a 'credit freeze' means which meant we drove ~40 miles to get a check only to have them not accept it and then drive to our bank to get a cashier's check. More

Service I always go to Melody and schedule my appointments with Barry. He's always professional and provides the best customer service. He never tries to se I always go to Melody and schedule my appointments with Barry. He's always professional and provides the best customer service. He never tries to sell more than what my car needs and let's me know of any recommended services for the next visit. More

Buying with no hassles. Sales person was very helpful in finding the right car for me. I showed him a competitor's price in a printout and made an offer a little below that. Sales person was very helpful in finding the right car for me. I showed him a competitor's price in a printout and made an offer a little below that. I asked him to consult the manager and call me back. He did just that. Deal made. The paperwork was completed in a short time the next morning. More

Great Repair Service It gets a little busy on Saturday morning but the staff are always friendly. They gave me a discount even though I didn't have the coupon. If you get It gets a little busy on Saturday morning but the staff are always friendly. They gave me a discount even though I didn't have the coupon. If you get there early they have Rolling Pin Donuts in the waiting area. More

Bad customer service My brother was looking for a Camry and we were visiting friends in Burligane abd decided to stop in and see the new Camry. We went in and after waiti My brother was looking for a Camry and we were visiting friends in Burligane abd decided to stop in and see the new Camry. We went in and after waiting about 20 minutes we went up to this desk where a few guys were standung and looked like were having a good time. We asked if we could get a salesman to show us the new Camry and a short heavy set asian guy sitting behind the desk told us someone will be wuth us in a few minutes. We waited 20 more minutes then we left having never been helped. When we got back home to San Jose we went to Capitol Toyota and my brother bought his brand new 2018 Camry. More

They don't care about selling cars here I went in with my wife on Sunday looking for a Prius. We must not have looked like we were prospective customers because they had us waiting for 45 m I went in with my wife on Sunday looking for a Prius. We must not have looked like we were prospective customers because they had us waiting for 45 minutes before anyone helped us. When we were finally helped the salesman was so rude that he kept asking us if we were serious about buying a car today. After about 15 minutes with this guy my wife wanted to leave. We left and went to the Toyota dealer in San Francisco, we were immediately greeted and within 5 minutes Christian assisted us. He showed us several Prius and spent about two hours with us and we ended up purchasing our brand new Prius from him. Melody Toyota can really learn about customer service from San Francisco Toyota. More

Great service Service was good. I had my airbag replaced and was helped by Alfred. He called me a few days after to make sure everything was ok with the work and Service was good. I had my airbag replaced and was helped by Alfred. He called me a few days after to make sure everything was ok with the work and if I had any questions or concerns, he was courteous and professional. More

Service Appointment The appointment time was honored promptly and agreed service was completed within a reasonable period. Staff members, including the greeter and Barr The appointment time was honored promptly and agreed service was completed within a reasonable period. Staff members, including the greeter and Barry Johnson, were very courteous and helpful. More

Service was excellent! This was my first time visiting Melody Toyota for service. I have to admit that after having a so so experience in sales when I bought my Prius, it t This was my first time visiting Melody Toyota for service. I have to admit that after having a so so experience in sales when I bought my Prius, it took us 5 hours to buy our car, that I didn't have the highest expectations for their service department. I was assisted by Alfred who is the service manager. I went in on a Saturday, he was courteous and professional and I was in and out in a little over an hour. While he helped me when I went to pick up my car he was also helping two other people, I didn't mind because he was busy and we all appreciated his attentive approach to all of us. A couple of days after I picked up my car he called and asked if everything was ok with my car and if I had any issues or concerns, a very nice follow up call. I will be back! Thank you. More