Victory Toyota of San Bruno - Service Center

I bought a brand new car there and am very happy with it. The people there are fantastic! The people there are fantastic! More

Made an appointment for 8:20 AM for 15K service. I did not receive any updates. I had to call twice. 6.5 hours later I was able to pick up my Toyota. The manager told me I should have asked for a t I did not receive any updates. I had to call twice. 6.5 hours later I was able to pick up my Toyota. The manager told me I should have asked for a time. I told him that the service agent told me 11 AM. He shrugs and says, “Well that’s her fault, then.” Not much more than a forced, obligatory “apology,” if you can call it that was offered. I ended up missing events for what should have been a 40 min tire rotation and fluid top off…seriously…over 6.5 hours. More

Maintenance department was very busy, but they still gave me their undivided attention when checking in my car for service. They seem totally dedicated to giving our car the best service possible. Very imp me their undivided attention when checking in my car for service. They seem totally dedicated to giving our car the best service possible. Very impressive! I felt totally confident leaving our car in their hands. More

Andrea was courteous and patient and on a holiday - she helped expedite my process and helped me out! helped expedite my process and helped me out! More

I love going in victory toyota to do maintenance of my vehicle. I recommend to one of my brother and meet Christopher Hugo has an excellent customer service and very attentive. Thanks vehicle. I recommend to one of my brother and meet Christopher Hugo has an excellent customer service and very attentive. Thanks More

Service advisor did not keep me updated on progress of the service, gave me multiple different estimates of how much the service will cost, and delayed sending me return transportation. the service, gave me multiple different estimates of how much the service will cost, and delayed sending me return transportation. More

Went there few days ago. They weren’t able to do change and tire rotation on our car. That’s why I went there to begin with. Wasted money, time and energy They weren’t able to do change and tire rotation on our car. That’s why I went there to begin with. Wasted money, time and energy More

The Service Advisor were very professional but your Technician/Mechanic which I am rating them failed or poor. An oil leak after a simple service (replacing oil n filter. The technician was negligent Technician/Mechanic which I am rating them failed or poor. An oil leak after a simple service (replacing oil n filter. The technician was negligent in his job, almost to ruin or damage my engine for the Highlander Toyota yr 2019. Oil leak while I was traveling after the Service. More

Andrea and the rest staff have been so helpful and always provided great customer service. provided great customer service. More

Andrew is friendly and professional. Great working with him. He made the experience easy. They were punctual. Great working with him. He made the experience easy. They were punctual. More